British Council: Customer Service Officer

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British Council is currently accepting applications for 4 Customer Service Officer Positions in the following locations within Nigeria: 2 in Lagos, 1 in Abuja and 1 in Kano.

Please state clearly in your application, which of the locations you are applying to work in. You can specify more than one location in order of preference.

We will endeavour (but not guarantee) successful candidates’ placements in their preferred locations.

Duties:

The selected candidates will assist in the delivery of high-quality, customer-focused services, and make sure that the needs of our customers are met. The selected candidates will have a proven track record of successful work in a customer-focused environment, and be adept at team-working as well as working independently. They will be used to meeting demanding deadlines. The selected candidates should have excellent IT skills.

How to apply for the Job:

Read through the job description document. To help you understand and complete the application form, read through the How to complete the application and guidance for applicants documents very carefully. Download and complete the application form.

Listed within the job description document, you will find a number of listed ‘competencies’, read through the competency dictionary for an explanation of the required ‘competencies’. Evidence against those competencies will need to be provided in your application form under the ‘Evidence in support of your application’ area.

You are also required to complete the Equal Opportunity Questionnaire. Please complete both the application form and Equal Opportunity Questionnaire electronically and submit to Hposts@ng.britishcouncil.org by 10.00a.m on 15 March 2010

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