Career Opportuinty at iROKO+ - Jobs in Nigeria

Career Opportuinty at iROKO+

Posted on :

27 Oct, 2016

Category :

Customer Service Jobs in Nigeria

CONTEXT

IROKO+ is the first video platform customized for French Speaking Africa and distributed in the shops of our partner CANAL+, the Pay-TV leader in the region. Our customer service is based in Lagos, working with the experienced team of IROKOtv.

Looking for a young and dynamic environment? Here, we are!

Job Title: French Speaking Customer Support Team Lead
Location: Nigeria

TEAM MISSION STATEMENT

  • To provide excellent customer service by communicating with our customers professionally and respectfully, in a fluent written and spoken French.
  • To pay rapt attention to details, investigating and interpreting issues, to purpose of quick resolution. Fast-learning and pro-activity are key skills for this position.
  • To convey information clearly, confidently, and politely

POSITION SUMMARY

  • To provide managerial support for the IROKO+ team by solving account issues and escalating, managing team operations, and providing timely and well-written reports.

DUTIES & RESPONSIBILITIES

  • Account Management and Escalations
  • Solving or escalating Subscription Issues (refund and cancellation requests, Subscription access issues, etc.)
  • Escalating any urgent product-related issues to Line Manager or Department Head
  • Light debugging and product testing
  • Team Management
  • Providing additional agent support (via LiveChat, email, Social Media, or Voice) when needed.
  • Coordinating team’s operations during each shift (break slots, lateness reporting, allocating staff to channels).
  • Monitoring and supervising select user-interactions.
  • Escalating any urgent staff-related issues to Line Manager or Department Head Reporting and Continuity.
  • Delivering shift reports at the end of your team’s shifts.
  • Creating detailed, analytical ad-hoc reports around LiveChat performance, Social Media performance tagging, debugging and user-facing issues.

REQUIREMENTS 

  • Bilingual French and English speaking applicants only

 

 

Application Deadline 
Not Specified

 

 

Method of Application
Interested and qualified candidates should click below to apply

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