Posted on :
14 Oct, 2015
14 Oct, 2015
About the Role –
Solid experience in class room training (adult education/learning delivery method preferred)
Deliver soft skill and product training to newly recruited employees across campaigns, as defined by and our clients, towards internal certification.
Create learning experiences that equip trainees to excel in work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
Update, maintain and present training materials and programs.
Identify gaps in existing training materials and structures and proactively offer solutions or recommend changes.
Provide coaching and feedback to trainees as part of their classroom learning experience.
Track and analyze training programs by examining performance.
Maintain training records and scores achieved.
Create stand-alone training modules for new or existing team members, as and when required.
Participate in identifying program needs, obtaining technical data and scheduling programs.
Excellent listening and written/oral communication skills.
Strong facilitation, problem-solving, research and decision-making skills.
Solid understanding and use of computer basics (Windows, Excel, Word, e-mail, internet).
Organizational and time management skills, with the ability to plan and prioritize.
Excellent analytical and judgment skills.
Call center experience.
Ability to demonstrate the interpersonal skills necessary for client and site contact.
Ability to work to deadlines.
Attention to detail and ability to work on own initiative.
Self-motivated, articulate and enthusiastic.
Prepared to take responsibility and ownership of issues with the ability to exercise sound commercial judgment in the making and implementing of decisions.
Ability to express thoughts clearly and simply.
Ability to work a flexible schedule.
A 1st Degree
Must have at least 3 years Call Center experience.
Customer service or technical support experience coaching and mentoring others, preferably in a complex, fast-paced contact centre environment.
Solid understanding of training processes and practices for adults.
Proven ability to create structured training material.
To apply: www.jgeapp.com/jobapply
Salary: 100,000 Monthly.