Etisalat Nigeria Recruiting [January 2016] - Jobs in Nigeria

Etisalat Nigeria Recruiting [January 2016]

Posted on :

15 Jan, 2016

Category :

Telecom Jobs in Nigeria

Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat is recruiting to fill the vacant positions below:

Job Title:  Manager. Technical Support

Job Summary  

  • Identify and review gaps on all processes within the technical team, measuring suitability, KPIs and enforce proper utilization
  • Provide the support in review of internal activities. Providing the required assistance for the internal audit team, and follow-up of recommendations.
  • Responsible for Vendor Performance and Quality index measurement and reporting across the Technical unit

Principal Functions  

  • Manage the conduct of periodic process reviews cross the technical department with user groups
  • Periodically review the utilization of processes within technical units.
  • Engage with Technical SMT as a business analyst on continuous operational efficiency
  • Set up and report on Vendor management Performance periodically, with cross departmental focus
  • Provide support on Company QoS Improvement Programs
  • Manage all ERM initiatives across the QoS and Technical Support units
  • Manage and provide the required support for the Internal Audit unit in conducting internal Audits, exit meetings, following up on audit points and ensuring timely closure
  • Support as business analyst for identified process gaps within Technical unit
  • Support Technical SMEs in developing identified process across the business unit

Educational Requirements 

  • First degree from  a recognised University

Experience,Skills & Competencies   

  • Six (6) to Eight (8)  years work experience with at least three (3) years in supervisory role
  • Data Gathering and Analysis
  • Process design
  • Empowering people
  • Growing people
  • Team work
  • Customer Focus
  • Problem Solving
  • Communication
  • Change Management
  • Passion for Excellence
  • Integrity

Job Title:  Specialist.Technical Process & Audit

Job Summary  

  • Provide support in review of review all technical processes within the technical team, measuring suitability and enforce proper utilization
  • Provide support in review of internal activities. Providing the required assistance for the internal audit team, and follow-up of recommendations.

Principal Functions

  • Assist in conducting periodical review of processes across the technical department with user units
  • Support Technical SMEs in developing identified process across the business unit
  • Provide necessary support for the internal Audit team in conducting audit oversight functions
  • Follow up on action points on the Internal Audit and ensure closure across the technical department   
  • Conduct continuous alignment of processes with the business strategies
  • Support in  periodic reviews on the processes adherence, process KPI monitoring within technical units
  • Conduct periodic Process KPI measurement and reporting
  • Support as business analyst for identified process gaps within Technical

Educational Requirements  

  • First degree in Engineering , Project management or Social Sciences

Experience,Skills & Competencies   

  • Three (3) to Five (5) years post NYSC work experience
  • Basic Network Administration knowledge
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work
  • Customer Focus
  • Document handling
  • Data Gathering and Analysis
  • Process design
  • Personal Effectiveness
  • Problem Solving

How to Apply

Interested and suitably qualified candidates should  Click Here to Apply

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