Etisalat Nigeria Recruiting Specialist, Mobile Banking

Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Specialist, Mobile Banking

Location: Lagos,NG

Job Summary

• Responsible for the end to end management for the Mobile banking propositions and services, integration with Banking products, central clearing house and other processing switches & Agency Banking.
• Responsible for relationship with Apex bank and other licensed financial institutions strategic to our Mobile Financial Service.
• The role will focus on the proposition and project management & channel management

Principal Functions

• Develop and launch innovative propositions leveraging strong business model & delivery channels to drive mobile banking through partner banks.
• Develop marketing plan in line with product roadmap to grow relevance of mobile banking to customer segments on Etisalat Network
• Ensure that Etisalat Mobile Bank solutions and channels are in line with Banking and regulatory standards for the services to be launched and supported
• Project manage the launch process for Mobile Banking propositions, channels and services and ensure it is in line Etisalat quality standards
• Ensure full integration of mobile banking products to telecoms packages and required financial access points to broaden the product line of Etisalat Mobile Banking
• Responsible for implementing monthly reviews on mobile banking service based on insights & reviews focusing on pricing, communication and channels
• Ensure delivery of strategic products /projects in line with establishing the relevance of mobile financial services in Overall Financial Inclusion.
• Responsible for initiatives to drive registration and active use of mobile banking products
• Join planning and development projects with stakeholders and ensure delivery timelines are met as agreed and documented in Business and project plan.
• Manage customer education, product & Service information communication to ensure minimal customer complains on mobile banking channels
• Draw insights & track progress of key performance indicators from operational and management reports
• Responsible for Proactively managing customer experience on mobile banking products

Educational Requirements

• First degree or its equivalent in a relevant discipline.
• Post-Graduate degree – MBA/MSc will be an added advantage

Experience, Skills & Competencies

• Three (3) to five (5) years relevant work experience in Banking, Insurance (E-business or E-channel) , Mobile financial service (Marketing & operations)
• Understanding of mobile money, mobile banking and switch operations, retail banking/insurance Operations
• Knowledge of relevant guidelines and regulation
• Experience with multiple financial products in banking & insurance
• Sound documentation skills
• Minimum of two years experience developing and managing multi stakeholder solutions for consumer/Corporate customer
• Cross cultural understanding
• Customer Focus and complaints handling skills
• Networking & relationship building
• Communication
• Flexibility and adaptability
• Drive for achievement/results
• Problem Solving
• Work Discipline
• Planning & Organising skills
• Team Leading Influencing

Application Closing Date
Not Stated 

Method of Application
Interested and qualified candidates should:
Click here to apply online