Graduate Call Centre Consultants (CCC) in a Leading Nigerian Bank - Jobs in Nigeria

Graduate Call Centre Consultants (CCC) in a Leading Nigerian Bank

Posted on :

5 May, 2015

Category :

Banking Jobs in Nigeria

Workforce Management Centre – Our client in the bank industry, requires the services of:

Job Title: Call Centre Consultant (CCC)

Location: Lagos
Industry: Banking

Job Descriptions

  • To work in a telephone call center or multimedia contact center, handling a variety of functions, including customer service, technical support, telesales and customer contact.
  • Responsibilities
  • Handling incoming telephone calls and dealing with customers via text message, e-mail, web chat or instant messaging.
  • Take customers’ orders, provide a quotation, arrange a service call or resolve a technical query by telephone.
  • Make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. CCC may also call customers who have recently purchased a product to offer them information on other products of interest.
  • Qualifications and Requirements
  • Call center agents must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
  • They must be fast learners in order to acquire the product knowledge to enable them correctly answer customers’ questions.
  • They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.

Qualifications

  • First Degree or its equivalent from any recognized University (B.Sc/HND) in any discipline.
  • Minimum is second Class Lower Division/ Lower Credit.
  • Minimum of 0-3 years relevant work experience in customer service/call centre related roles.
  • Age: Maximum of 34 years.

Application Closing Date
18th May, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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