Graduate & Experienced Jobs at MainOne Cable Nigeria

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the following vacant positions below:

Job Title: Manager, Internal Audit & Risk Management
Location: Nigeria
Department: Office of the CEO
Reporting Line: Reporting directly to the Chief Executive Officer

Responsibilities

• The Head, Internal Audit and Risk Management is responsible for audit reviews of administrative, commercial, technical and management processes and systems to ensure alignment of activities with company goals, due management of risks and effective use of company resources.
• The Head, Internal Audit and Risk Management ensures the implementation of effective controls in all business processes, operations and systems, in order promote transparency and good corporate governance.

Other responsibilities include to;

• Provide independent and objective assurance on the management of risks throughout the organization.
• Report to the Audit Committee at the agreed intervals on Internal Audit assignments including planned reviews, investigations, risk advisory work and any other activity as required.
• Provide advice to management regarding the development of internal audit planning, processes, techniques and best practices in order to improve operational  efficiency of the internal audit function.
• Provide the business units, Management, Audit Committee and the Board with advisory services relating to internal and external risk exposure, good governance and best practices in Business Risk Management.
• Oversee and coordinate the preparation and execution of the internal audit plans/programs and ensure adherence to specified timelines and actions.
• Plan, design and implement a robust risk management process for the organization, ensuring there is a system in place to identify and analyze all major risks, on a regular basis.
• Oversee internal audits in Main One covering the independent and objective review of financial processes and controls as well as information systems in line with international internal audit standards.
• Approve and coordinate the conduct of investigations into suspected fraudulent/sharp practices across the organisation and recommend the appropriate line of action in response to findings.
• Express opinion on adequacy and effectiveness of existing and proposed internal controls to manage risks.
• Support business units through promotion of risk awareness, development of risk profiles, mitigation of risks and effective implementation of agreed action plan.
• Lead the company cost containment initiative and perform prepayment audit review for all company expenditures.
• Develop in conjunction with the Information Security Manager and CISO ISMS calendar guiding periodic audit of Information Security Management System.
• Lead Information Security Management System audit and provide management with reports of non-conformities together with Corrective Action Plans.
• Ensure management review of all ISMS audits as a catalyst for continual improvement.
• Perform other duties as assigned by the Chief Executive Officer.

Contacts:

• You will be required to liaise and interface with other groups/departments/staff regarding management and work related issues on behalf of the CEO.
• You will be required to liaise and interface with other groups/departments/staff regarding management and work related issues on behalf of the CEO.

Qualification   

• First degree in a relevant discipline preferably Finance/Accounting/Business Administration.
• Post graduate/relevant professional qualification (CPA, ACA, ACCA) will be an added advantage.
• Ten (10) to twelve (12) years’ work experience with at least four (4) years at senior management level.
• ISO 27001 Lead Auditor Certification

Competencies Required:

• Strong analytical and evaluation ability
• Strong oral and written communication skills
• Influencing and negotiation ability
• Strong planning and organizational skills
• Excellent presentation skills
• Excellent problem solving skills
• Excellent analytical skills
• Very good IT skills and ability to use audit related specialized software such as ACL & Visio

Demands on the Job:

• Must be personable and able to relate very well with other people.
• Must be highly discreet and able to maintain confidentiality of information.
• Able to effectively prioritize tasks and juggle multiple assignments.
• Must be able to interact with senior/executive level personnel and other levels of personnel
• Must be able to demonstrate tact and diplomacy while making sure the function’s requirements are met
• Ability to gather, analyze and evaluate facts and to prepare and present concise oral and written reports

 

Job Title: Transmission Implementation & 3rd Level Support Manager
Location: Lagos
Department: Technical
Reporting Line: Head/CTO, Network Engineering

Responsibilities
The Transmission Implementation & 3rd Level Support Manager will be responsible for complete fulfilment of MainOne transmission network and architectural contracts. Direct the implementation personnel on moderate or large projects, or a combination of several smaller projects requiring interdivisional coordination. Coordinates administrative matters, scheduling and unit operations.
Participate in project proposals or other project development activities. Other duties as assigned include third- level support for the entire Transmission network comprising of Huawei OSN series, Dragon Wave HC & HC+, ECI & RAD ETX series equipment within and outside Nigeria. In addition, the Manager will be responsible for the following:

• Effective coordination of network faults handling.
• Coordinate the execution of RPRs (re-provision requests) on DragonWave HC+, Huawei OSN series (especially OSN3500, OSN500 & OSN8800) and ECI box (BG-20 & BG-30) platforms within the operational level agreement (OLA).
• Manage all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications.
• Directs the preparation of reports to evaluate network traffic loads and identification of future needs for additional hardware and/or software required to maintain efficient growth patterns and levels of satisfactory service.
• Prepares budget for operating unit.
• Reviews analysis of telecommunication system needs and establishes goals, objectives, priorities, and prepares appropriate budget documents.
• Direct effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.
• Ensure that Main One’s global and metro fiber network documentation is always accurate and up to date.
• Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
• Establishes network system standards and policies concerning connectivity, operation, and growth.
• Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers.
• Directs a program for service and repair and inventory.

Contact:

• You will be required to work across all functions within the organization.

Qualifications

• A Bachelor’s Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering.
• Minimum of (8) eight years’ work experience with at least four (4) in transmission & distribution.
• A strong knowledge of microwave transmission and must have undergone key trainings in optical and wireless networks with focus on SDH/PDH/IP transmission standards/protocols.
• Must have ability to deal effectively with a wide variety of industry, government and public contracts on project-related matters.
• In-depth knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.
• Strong knowledge of the Nigerian telecommunication market and/or experience working in a telecommunications environment.
• Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app.
• Independent complex work experience in network operations/planning/transmission and leadership ability at the managerial level.
• Ability to use E-Analyzer, SDH Analyzer and other signal testing tools/instrument and diverse bandwidth test apps.
• Knowledge of a vendor network management system.
• Ability to develop and implement a strategic plan for the acquisition, installation, and maintenance of a telecommunications system.
• Ability to establish effective working relationships with public officials, vendors, and other agency managers.

Other Competencies Required:

• Excellent written & verbal communication skills
• Time management skills
• Team work abilities
• Ability to work well under pressure
• Solid foundation in electronics theory
• Strong analytical and problem solving skills
• Demonstrated mastery of telecommunication industry standards, dimensioning transmission network element systems, ITU, and ANSI/ETSI etc.

Demands of the Job:

• Ability and willingness to work long hours and meet tight deadlines;
• May be required to travel out of station

 

Job Title: GNOC Service Desk Engineer
Location: Nigeria
Department: Network Operations
Reporting Line: GNOC Service Desk Supervisor

Responsibilities
This function would provide 24 x 7 Service Desk services. The NOC Service Desk Engineer will be responsible for the first line contact and response to customers (internal and external) on all technical issues and queries reported. Using the trouble ticketing systems in logging all reported service and non-service affecting queries. Specifically, the GNOC Service Desk Engineer’ responsibility includes:

• First point of contact for customers.
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
• Deliver high level of customer service in line with SLA’s.
• Liaise with Service (IP and TX) Engineers to ensure proper reporting of all faults/alarms are reported timely to the Service Desk Engineer.
• Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.
• Proactively update the customer via mail and phone call.
• Maintain and ensure full compliance with all Main One’s NOC processes and procedures
• Acknowledge and process all access requests by internal and external customers to all MainOne facilities.
• Acknowledge and process all access requests by internal customers to all MainOne Third party PoPs.
• Ensure all Root Cause Analysis are dispatched to customers.
• Ensure customers are duly informed of all planned network maintenance activities.
• Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.
• Ensure all customer SLAs are met.

Supervision:

• To work directly under the supervision of the GNOC Service Desk Supervisor.

Contact:

• Under the supervision of the GNOC Service Desk Supervisor, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.

Qualifications, Skills & Competencies

• HND/B.Sc (Information Technology/Electrical & Electronics Engineering/Computer Science
• 2-5 years of relevant experience
• CCNA certifications
• Technical knowledge of SDH and IP Technology will be an added advantage.
• Knowledge of Microsoft Office packages and other computer application such as trouble ticketing
• Industry experience in a customer facing unit/department preferred.
• Understanding of Main One’s products and processes.
• Eager and quick to learn.
• Good communication skills (Written & Verbal).
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
• Good diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
• Capable of multi-tasking, good time management and prioritisation of workload.
• Strong analytical skills and able to collate and interpret data from various sources.
• Ability to assess and prioritise faults and respond or escalate accordingly.
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
• Actively seeks ways of improving existing systems and processes ‘Can do’ attitude.
• Actively encourage strong working relationships with other teams.
• Good technical documentation skills
• Ability and willingness to work round the clock when required, and meet tight deadlines.
• Ability to travel within and out of the country at short notice.

 

Job Title: SLA Management Officer
Location: Nigeria
Department: Commercial
Reporting Line: Service Delivery Supervisor

Responsibilities
The SLA Management Officer will liaise with cross functional units to ensure quality performance of all services provided to MainOne Customers. He/She will establish good relationship with all customers, report and track resolution on any issue that may affect SLA commitment to our customers.

• Establishing and assuring the contracted service quality.
• Work with operations team & vendor Management to obtain Service Improvement plan for non-performing vendors.
• Escalate repeat incidents for Management’s visibility.
• Review customer’s performance report for accuracy before sending to customers.
• Engage customers for convenient window for maintenance activities and feedback the operations team.
• Advise technical on areas of low performance and request improvement plan.
• Reconciliation of availability reports and service performance with customers.
• Liaising with Finance for processing customers compensation in case of SLA breaches.
• Supporting GNOC by providing customers escalation matrix.
• Working with operations to ensure newly connected customers are included on the Network Monitoring tools such as inter-mapper, IV portal e.t.c
• Assist in managing customers in case of POP outages and prolong service outage.
• Engaging customers for service review meetings.
• Working with IP team to report customer traffic utilization trend for upsell, cross sell opportunities.
• Collaborating with the GNOC to identify customers who have powered down their communication devices over a period of 1 week, for escalation to Account manager’s engagement for likely churn.
• Continually be in the face of the customers via phone calls, emails and visit a means of retaining customers.
• Advise operations team on terminated services for equipment retrieval and removal of such circuits from monitoring tools to free up licenses for future use.
• Work with all stakeholders to ensure maximum customer satisfaction at all times.

Supervision:

• To work directly under the supervision of the Service Delivery Supervisor.

Qualification/Competencies Required

• B.Sc. Degree in any relevant discipline.
• 1-2 years post NYSC experience
• CCNA and ITIL V3 Certification preferred
• Good verbal and written communication skills
• Good relationship management skills
• Good analytical skills
• Team-oriented

Demands of the Job:

• Ability to pay attention to detail
• Ability to work independently

Application Deadline: Not Specified.

How To Apply
Interested and qualified candidate should apply below