Graduate Recruitment at an Internet Service Provider Company - Jobs in Nigeria

Graduate Recruitment at an Internet Service Provider Company

Posted on :

7 Jun, 2016

Category :

Graduate Jobs in Nigeria

Tizeti Network Limited is a growing NCC licensed Internet Service Provider operating in Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.

Tizeti Network Limited is recruiting to fill the vacant position below:

 

Job Title: Technical Support Executive
Location:
Lagos
Job Description

  • Installing and configuring computer hardware operating systems and applications;
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Visit customers once issues have been escalated from the service center
  • Analyzing call logs so you can spot common trends and underlying problems then pass to NOC
  • Talking clients through a series of actions, either face-to-face or over the telephone, to help resolve issues
  • Rapidly establishing a good working relationship with customers
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
  • Follow up and make scheduled call backs to customers where necessary;
  • Troubleshooting and diagnosing, solving hardware or software faults
  • Replacing parts as required
  • Providing relevant reports;
  • Supporting the roll-out of new applications and version control
  • Setting up new users’ accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion
  • Prioritizing and managing many open cases at one time;

Job Title: Digital Online Marketer
Location:
Lagos
Job Description

  • We are looking for an online marketing executive to develop, implement, track and optimize our digital marketing campaigns across all digital channels.

Responsibilities

  • Create new online sales growth strategies
  • Design, build and maintain our social media presence
  • Review, analyse and update the website, identifying areas for improvement and change relative to SEO which will improve positioning, increase brand awareness and generate leads.
  • Plan and execute all web, SEO/SEM, marketing database, email, social media and display advertising campaigns
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Implementing Social Media, and rolling out an end to end social strategy
  • Develop and implement online lead nurturing campaigns driven by high quality online content.
  • Responsible for the social media channels and increase the brand

Requirements

  • B.Sc in Marketing or a related field
  • Experience of delivering online marketing.
  • Proven track record of delivering a significant increase in online traffic and leads.
  • Strong understanding of establishing direct and online marketing techniques.
  • Strong project management skills to keep all work on track.
  • Ability to work well under pressure in a changing environment.
  • Experience in Google Analytics, Search Console, Tag Manager.
  • Will have demonstrated excellent analytical and synthesizing skills

Job Title: Network Operating Center Engineer
Location:
Lagos
Job Descriptions

  • Manage and maintain Monitoring Systems (these report on the status and performance of the network, ISP services and facilities).
  • Fault handling and escalation (identifying and responding to faults on the systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
  • Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).
  • Server build and installs, application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.
  • Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at POPs).
  • Facilities provisioning (installing racks, setting up power, installing Ethernet, fibre and console cabling, remote power and KVM).
  • Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.
  • Development of knowledge and skills in network and system administration, particularly with regard to architecture and platforms.
  • Participate in a 24×7 call-out rota

Skills and Qualifications

  • Computer Science or Electrical Engineering. Minimum 2 years work experience.
  • Participate in a 24×7 call out router
  • Logical thinker
  • Good analytical and problem solving skills
  • Good interpersonal and customer care skills


How to Apply

Interested and qualified candidates should send their application letter and CV’s to: [email protected]

Application Deadline  18th June, 2016.

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