Graduate Recruitment at an Internet Service Provider Company

Tizeti Network Limited is a growing NCC licensed Internet Service Provider operating in Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.

Tizeti Network Limited is recruiting to fill the vacant position below:

 

Job Title: Technical Support Executive
Location: Lagos
Job Description

• Installing and configuring computer hardware operating systems and applications;
• Updating self-help documents so customers/employees can try to fix problems themselves
• Visit customers once issues have been escalated from the service center
• Analyzing call logs so you can spot common trends and underlying problems then pass to NOC
• Talking clients through a series of actions, either face-to-face or over the telephone, to help resolve issues
• Rapidly establishing a good working relationship with customers
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
• Research required information using available resources;
• Follow standard processes and procedures;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Follow up and make scheduled call backs to customers where necessary;
• Troubleshooting and diagnosing, solving hardware or software faults
• Replacing parts as required
• Providing relevant reports;
• Supporting the roll-out of new applications and version control
• Setting up new users’ accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion
• Prioritizing and managing many open cases at one time;

Job Title: Digital Online Marketer
Location: Lagos
Job Description

• We are looking for an online marketing executive to develop, implement, track and optimize our digital marketing campaigns across all digital channels.

Responsibilities

• Create new online sales growth strategies
• Design, build and maintain our social media presence
• Review, analyse and update the website, identifying areas for improvement and change relative to SEO which will improve positioning, increase brand awareness and generate leads.
• Plan and execute all web, SEO/SEM, marketing database, email, social media and display advertising campaigns
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Implementing Social Media, and rolling out an end to end social strategy
• Develop and implement online lead nurturing campaigns driven by high quality online content.
• Responsible for the social media channels and increase the brand

Requirements

• B.Sc in Marketing or a related field
• Experience of delivering online marketing.
• Proven track record of delivering a significant increase in online traffic and leads.
• Strong understanding of establishing direct and online marketing techniques.
• Strong project management skills to keep all work on track.
• Ability to work well under pressure in a changing environment.
• Experience in Google Analytics, Search Console, Tag Manager.
• Will have demonstrated excellent analytical and synthesizing skills

Job Title: Network Operating Center Engineer
Location: Lagos
Job Descriptions

• Manage and maintain Monitoring Systems (these report on the status and performance of the network, ISP services and facilities).
• Fault handling and escalation (identifying and responding to faults on the systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
• Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).
• Server build and installs, application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.
• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at POPs).
• Facilities provisioning (installing racks, setting up power, installing Ethernet, fibre and console cabling, remote power and KVM).
• Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Development of knowledge and skills in network and system administration, particularly with regard to architecture and platforms.
• Participate in a 24×7 call-out rota

Skills and Qualifications

• Computer Science or Electrical Engineering. Minimum 2 years work experience.
• Participate in a 24×7 call out router
• Logical thinker
• Good analytical and problem solving skills
• Good interpersonal and customer care skills

How to Apply
Interested and qualified candidates should send their application letter and CV’s to: [email protected]

Application Deadline  18th June, 2016.