Graduate Service Writer: Cummins West Africa Limited – Nationwide

Cummins Inc. – A global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 48,000 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 6,800 dealer locations. Cummins earned $1.48 billion on sales of $17.3 billion in 2013. 

Cummins West Africa Limited is expanding its operations in Nigeria and it urgently requires competent, brilliant and results orientated persons for the position below:

Job Title: Service Writer

Ref: 09/001
Location: Nationwide

Responsibilities

• Full administration of service orders, to include retail and warranty as per the Quickserve Service Process
• Daily Service administration to include, work records reviews, service order job opening & closures, and KPl report analysis.
• Combine Receive and log-in all customer inquiries (walk-in, phone calls, emails, referrals. etc) and ensure action on same
• Develop and provide Service and Parts quotations for all retail service orders subject to authorisation policy
• Create customer loyalty through pro-active communication, to include daily job progress reports on ongoing service interventions

Requirements

• General Office administration and IT Skills essential Experience gained in a customer facing environment essential.

Experience/Skills:

• Excellent customer relationship management, Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills
• Ability to work under pressure and meet tight deadlines.

Application Closing Date
18th September, 2014.

How to Apply
Interested and qualified candidates should send their comprehensive curriculum vitae to: [email protected]

Note: Only shortlisted candidates will be contacted.