Posted on :
19 Sep, 2014
19 Sep, 2014
Our client, an extra-ministerial department set-up to oversee the management of pensions for pensioners not transiting to the Defined Contributory Scheme has recently received the mandate to carry out its functions as stipulated by the Pension Reform Act (PRA) 2004.
The Organisation now seeks to recruit self driven, experienced and motivated individuals to fill selected positions. The client seeks to fill the vacant position of:
Job Title: Head, Pension Support Centre
Ref No: HPSC – PFA019
Job Code: MSC56861
This role is primarily responsible for overseeing the operations of the Support Centre.
The Job Holder reports to the Director, Pension Service Department and oversees the Pension Support team.
Duties & Responsibilities
Oversee the daily operations of the Pensioner Support Centre, ensuring that objectives are achieved.
Oversee development and implementation of service quality management policies, practices and processes.
Initiate and promote continuous improvement of Support Centre procedures, processes and standards.
Provide first line support for all pensioner queries.
Ensure a proactive and focused approach, providing a responsive, sensitive and professional service experience to pensioners.
Monitor Support Centre personnel including effective resolution of queries while encouraging strong performance culture.
Provide feedback to the rest of the Department on emerging and anticipated pensioner issues.
Key Competency Requirements:
Application Closing Date
Extended to 17th October, 2014.
Method of Application
Qualified and Interested persons should send Applications to: [email protected] or [email protected] stating how their skills, knowledge and experience make them suitable, and addressing the person specifications highlighted above. The suitability statement should not exceed a page and must appear on the first page of the CV, which must be saved in Microsoft Word and as applicant’s full name. The subject of the mail should be the job position and code being applied for.
Click here to apply online
Note: Late applications will not be considered and only shortlisted candidates will be contacted.