Helios Towers Nigeria Vacancy: NOC Operator

Helios Towers Nigeria (“HTN”) is a leading Telecommunications Services Provider with a continuous drive to build and develop leaders. We strive to attract young, talented professionals with a desire to change the face of the Telecommunications business, and Nigerian business as a whole – professionals who genuinely want to make a difference. Helios Towers Nigeria recruits NOC Operator

Position Summary
Job Division : Customer Service
Job Location : Head Office
Job Grade/Level : Associate/Entry
Leadership VP, Customer Service
Reports : No
This position is required to provide day to day site monitoring through the tower operating centre monitoring system and maintain contact with on site personnel.

Essential Job Functions
Provide day-to-day systems monitoring (e.g., documentation of alarms, fault, generator running hours, diesel level and site status etc.)

Monitoring of event, alarms and all activities on site via telemetry and vsys program and calling of site.

Daily documentation of alarm and all site proceedings

Track, escalate, follow-up and close faults on site through dockets

Open fault management, day to day follow up of open fault docket and resolution time

Daily preparation and distribution of regional reports as requested by the NOC Supervisor.

Liaise with the NOC Operations Assistant on Generator servicing and diesel delivery on delegated sites.

Ensure all reports are completed accurately and according to designated timelines.

Collations of Alarms per site and preparation of monthly alarms per sites

Carryout any other job responsibilities assigned by the NOC Supervisor.

Education/Certifications
Education: Knowledge, Skills & Abilities

A good first degree or HND

Exhibits a high level of initiative, objectivity, integrity & commitment

Have exceptional IT knowledge/skills to generate, review, run and interpret reports.

Good interpersonal & communication skills.

Ability to manage and resolve crises

Good team spirit and human relation management.

Result oriented in line with corporate objective

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