Hotel Operations Manager at Apata and Ascott Limited - Jobs in Nigeria

Hotel Operations Manager at Apata and Ascott Limited

Posted on :

16 May, 2016

Category :

Graduate Jobs in Nigeria, HND Jobs in Nigeria, Hotel Jobs in Nigeria

Apata & Ascott Limited is currently seeking to employ suitably qualified candidates to fill the position of

Job Title: Hotel Operations Manager
Location:
Lagos
Job Responsibilities

  • Fully responsible for all aspects of daily operations in the hotel.
  • To host and facilitate Morning Meetings ensuring all relevant HOD’s are prepared for the day ahead.
  • Support and work with all Head of Departments in all aspects of running the hotel.
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Drafting weekly work Rota, shifts, assignments and be fully responsible in covering lapses and absenteeism.
  • Conduct regular operations team meeting with all HOD daily/weekly to discuss routine operational matters, sales targets, guest’s feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
  • Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant/GRM guidance to be taken wherever required.
  • To complete daily inspection of all hotel facilities ensuring a checklist is completed.
  • Monitor the purchase/indent/requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers etc).
  • Inspect stores (F & B / Kitchen) to check the stock in hand (quality, per stock levels, expiry etc) with the F & B Manager & Chef.
  • Dealing with Suppliers/Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
  • Inspecting all departments for SOP implementation.
  • Inspecting all departments with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
  • Monitor the co-ordination between all departments for smooth & efficient operations.
  • Assessing and reviewing customer satisfaction and service recovery process.
  • Meet all dept. heads to review & train the staff to upkeep the human capital.
  • Identifying staff learning needs and assisting with development.
  • Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
  • Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
  • To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the GM and colleagues in a constructive and clear manner.
  • Be available on call to resolve any urgent problems or emergencies.
  • To liaise well with all departments, ensuring that communication of the day’s activity is clear and understood.
  • Responsible for the overall management of the operation of the hotel.
  • To make sure that Company policy and the Vision are followed at all times.
  • Any other duties assigned.

Qualifications and Skills

  • Degree or Higher Diploma in Hospitality Management or other related field.
  • Computer Knowledge- MS office and experienced in Property Management Software.
  • Minimum 3 years work experience in a 2 to 4 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.
  • Excellent communication and customer friendly skills.
  • Self-motivated, well organized, multi-tasking and social media savvy.

How to Apply
Interested and qualified candidate should forward their up to date CV’s & application letter  to:[email protected]

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