Job Recruitment at Bradfield Consulting Limited [8 Positions] - Jobs in Nigeria

Job Recruitment at Bradfield Consulting Limited [8 Positions]

Posted on :

26 Aug, 2016

Category :

Hospitality Jobs in Nigeria

Bradfield Consulting Limited – Our client, a big player in the hospitality space, which offers a collection of the finest fully serviced apartments in Abuja, geared towards the long stay guest, is looking to recruit a qualified candidate for the position below:

Job Title: Food & Beverage Manager – Serviced Apartments
Location:
Abuja

Job Description

  • The Food and Beverage Manager will be responsible for managing all F&B operations and for delivering an excellent guest experience.
  • The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Responsibilities

  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Design exceptional menus, purchase goods and continuously make necessary improvements
  • Identify customers needs and respond proactively to all of their concerns
  • Establish targets, KPI’s, schedules, policies and procedures
  • Comply with all health and safety regulations
  • Report on management regarding sales results and productivity
  • Oversee all aspects of the daily operation of the Apartment’s Room Service operation.
  • Supervise all Room Service personnel.
  • Respond to guest complaints in a timely manner.
  • Ensure proper set-up, breakdown and maintenance of all banquet functions
  • Work with the GM and keep him/her informed of F&B issues as they arise.
  • Organize all documentation for shift work on a daily basis including pre-shift reports
  • Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
  • Coordinate and monitor all phases of the Room Service operation.
  • Ensure effective communications between each shift.
  • Supervise the room service area in order to attract, retain, and motivate the employees.
  • Ensure optimal level of service, quality, and hospitality are provided to guest.
  • Ensure the timeliness and accuracy of the amenity set-up and delivery.
  • Monitor and maintain proper running and cleanliness of banquet areas
  • Perform any other reasonable duties as required and directed
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Skills and Competencies:

  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
  • Ability to spot and resolve problems efficiently
  • Mastery in delegating multiple tasks
  • Communication and leadership skills
  • Ability to manage personnel and meet financial targets

Education and Experience

  • At least 5 managerial experience and strong interpersonal skills.
  • Solid experience in a similar position from within a 3 or 4-star hotel/serviced apartments.
  • Proven banquet management experience in a similar establishment
  • Up to date with banquet trends and best practices

How To Apply:
interested and qualified candidates should apply here 

 

Job Title: Banquet Manager – Serviced Apartments
Location:
Abuja

Job Descriptions

  • The Banquet Manager will be responsible for managing all F&B operations and for delivering an excellent guest experience.
  • The goal is to maximise sales and revenue through customer satisfaction and employee engagement.

Responsibilities

  • Oversee all aspects of the daily operation of the Apartment’s Room Service operation.
  • Supervise all Room Service personnel.
  • Respond to guest complaints in a timely manner.
  • Ensure proper set-up, breakdown and maintenance of all banquet functions
  • Work with the F&B head and keep him/her informed of F&B issues as they arise.
  • Organize all documentation for shift work on a daily basis including pre-shift reports
  • Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
  • Coordinate and monitor all phases of the Room Service operation.
  • Ensure effective communications between each shift.
  • Supervise the room service area in order to attract, retain, and motivate the employees.
  • Ensure optimal level of service, quality, and hospitality are provided to guest.
  • Ensure the timeliness and accuracy of the amenity set-up and delivery.
  • Monitor and maintain proper running and cleanliness of banquet areas
  • Perform any other reasonable duties as required and directed
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
  • Prepare and submit required reports in a timely manner.

Skills and Competencies:

  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
  • Ability to spot and resolve problems efficiently
  • Mastery in delegating multiple tasks
  • Communication and leadership skills
  • Ability to manage personnel and meet financial targets

Education and Experience

  • At least 5 managerial experience and strong interpersonal skills.
  • Solid experience in a similar position from within a 3 or 4-star hotel/serviced apartments.
  • Proven banquet management experience in a similar establishment
  • Up to date with banquet trends and best practices

How To Apply:
Interested and qualified candidates should apply here

 

Job Title: Guest Relations Manager
Location:
Abuja

Job Descriptions

  • You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience.
  • The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.

Responsibilities

  • Ensure and provide flawless, upscale, professional and high-class guest service experiences
  • Analyze customer feedback and provide strategic direction to continuously improve overall rating
  • Respond to guests needs and anticipate their unstated ones
  • Expect and react promptly to guests’ requirements and inquires
  • Actively listen and resolve guests’ complaints
  • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
  • Promote all amenities, conveniences and programs offered
  • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
  • Appraise team’s performance and produce reports
  • Examine activities logbook, assign tasks appropriately and implement control schedule daily

Skills and Competencies

  • Good communication skills both written and verbal, with the ability to complete relevant paperwork.
  • Planning and organizational skills
  • Previous supervisory experience

Education and Experience

  • BS degree in Hospitality Management, Business Administration or related field
  • At least 5 – 7 years’ experience in the hospitality industry
  • Proven working experience as guest relations manager
  • Working experience in hospitality
  • Adequate knowledge of personalized services principles and processes
  • Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
  • Familiarity with industry’s latest trends
  • Hands on experience with guest relationship management software

How to Apply
Interested and qualified candidates should Apply here   

 

Job Title: Assistant Housekeeper/Housekeeping Supervisor – Serviced Apartments
Location: Abuja

Responsibilities

  • Your main responsibilities will be to assist the Executive Housekeeper in ensuring that rooms are cleaned and prepared to our high standards by supervising the team of room attendants.
  • Preparing the daily list of rooms to clean and prepare, checking rooms, ensuring we have sufficient supplies etc you will also be required to help with the cleaning and preparation as required.
  • To supervise all housekeeping operatives and ensure high standards.
  • To ensure all activities are logged at every shift, not limited to lost and found items.
  • All other duties assigned by the Executive Housekeeper.
  • Assist Executive Housekeeper in maintaining a monthly linen inventory

Skills and Competencies:

  • Good communication skills both written and verbal, with the ability to complete relevant paperwork.
  • Planning and organizational skills
  • Experience of using a variety of cleaning equipment and Products.
  • Previous supervisory experience

Education and Experience

  • A minimum of OND/HND in any discipline and at least 5 years’ experience in the hospitality industry
  • Formal training from any hospitality college will be an added advantage.
  • A total of 7-year working experience is required.

How to Apply
Interested and qualified candidate should Apply here  

 

Job Title: Head Accountant – Serviced Apartments
Location: Wuse 2, Abuja

Job Description

  • The role will be focused on Fixed asset, Revenue, Costing, payables, Purchases, Weekly retirements and Revenue center supervision.

Responsibilities

  • Daily review and reconciliation of Peachtree with Opera; Using Occupancy reports generated by the Night Auditor.
  • Maintains all Revenue ledgers in Opera and Peachtree
  • Daily review and updates of cash registers after the night audit job and posting of all unposted cash receipts into Opera and Peachtree
  • Updates all outlets revenue ledgers both on Opera and Peachtree, attend to daily internal audit queries after consultation with the Accountant
  • Updates the company asset schedule with new purchases according to each class of asset, keep the asset purchase documents for easy referencing
  • Coordinates the movement and the removal of any asset in a professional way that is acceptable in the hospitality industries
  • Coordinates and report end of month asset and stock counting exercise.
  • Recognize and recommend actions on obsolete, shortage and mixing items after each counting exercise
  • Coordinates Departmental purchases with the Storekeepers/Store supervisor and handles all the retirements of the weekly purchases with the internal audit and purchase officials.
  • Updates in all the relevant ledgers i.e, cost of sales Housekeeping ledgers, Cost of Sales Kitchen ledgers, Cost of Sales Repairs and Maintenance, DSTV and etc
  • Receipts of all vendors invoices from Admin and the Accountant, send them to Internal Audit, GM ,accrue them into their respective ledgers and gather them to the accountant in table format
  • Follow-up of Stock Issue from the Store, agreeing on kitchen requisition with the kitchen stock balances and agreeing with the captain orders with the Sales invoices
  • Supervises asset coding and renumbering
  • Post all management kitchen consumption into the Peachtree which the night auditor could not ascertain before he closes
  • Bank Reconciliation; first bank accounts
  • Custodian of general float (petty cash), do all payments by following all the pre and post procedures

Education and Experience

  • A minimum of 5 supervisory years experience
  • A minimum of 8 years total work experience
  • A chartered accountant
  • Must have a first degree in accounting or similar field.
  • A good knowledge of Peach tree accounting Software or similar ERP

Skills and Competencies:

  • Good personal presentation and professionalism
  • Good organization and prioritization skills
  • Strong administrative skills
  • Good verbal and written communication skills

Method of Application
Interested and qualified candidates should Apply here  

 

Job Title: HR Consultant
Location:
Lagos

Responsibilities

  • Work closely with the Managing Consultant to develop position profile and to understand overall needs and requirements. (Description, salary, timing, expectations, etc)
  • Create a comprehensive job description based on consultant’s specifications to be used to present to candidates and to post to job boards and internal gateways.
  • Work with Sourcing Analyst to develop appropriate sourcing strategies for each role.
  • Educate client on the recruiting process and the roles involved in the process
  • The use of Enterprise applicant tracking technology and innovative recruiting tools, review and select candidates to move forward from the slate presented by sourcing efforts, determine and instruct next course of action.
  • Develop and Manage strong consultative relationships with hiring managers and candidates.
  • Solicit and document hiring manager and candidate feedback throughout the interview process.
  • Disposition all candidates personally contacted in recruiting cycle (phone screen or higher manager interview).
  • Develop business proposals for new and existing customers.
  • Manage the recruiting process to meet hiring goals through the use of effective resource management and effective use of Enterprise applicant tracking system
  • Consistently meet the performance metrics as defined by the Managing Consultant.
  • Identify appropriate business opportunities from new and existing clients and also prospect for potential leads, uncover needs within those prospects and qualify those leads to the wider team at the company.
  • Solicit referrals from potential talent and internal employees/recent hires.

Skills and Competencies:

  • Effective manager & developer of staff.
  • Time Management and Planning
  • Strategic Vision
  • Impersonal Skills
  • Flexibility
  • Managing Operations and Problem Solving
  • Customer Focus
  • Quality Driven

Education and Experience

  • Candidate should have a B.Sc in Business Administration, Industrial Relations, Humanities or any other Social Science related management course.
  • Three or more years of consulting experience, with proven results.
  • Measurable track record of success in external sales/business development.
  • Enthusiastic about contributing to our growing business, its brand, processes and client base

Method of Application
Interested and qualified candidates should apply here  

 

Job Title: Resident Operations/Business Manager – Hospitality
Location:
Abuja

Job Description

  • This successful candidate will oversee day-to-day operations of the Apartments.
  • Duties include supervising the work staff and interacting with customers to ensure satisfaction.
  • He/she is responsible for all aspects of a hotel to make sure that it is running smoothly and making profit.

Responsibilities

  • Coordinate the activities of housekeeping/ cleaning staff, front desk operations, food and beverages section , grounds and facilities maintenance and security to ensure consistency with laid down procedures and regulations.
  • Deal effectively with customers, their needs while ensuring the hotel is running smoothly.
  • Creating a work schedule for all reporting staff and ensuring it is adhered to
  • Responsible for the hiring new employees, and training staff pertaining to all duties within the apartments
  • Create an operating environment that assures consistent guest satisfaction
  • Monitor the performance of the apartments through verification and analysis of guest satisfaction systems and financial reports.
  • Initiate corrective action when necessary to staff complaints
  • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints
  • Develop accurate and aggressive long and short-range financial objectives consistent with the company’s mission statement and follow up on its achievement
  • Prepare for management that clearly explain operational effectiveness, trends and variances
  • Establish and maintain a pro-active human resource function to ensure employee motivation, training and development and compliance with established labor regulations.
  • Execute marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
  • Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
  • Review housekeeper schedules on a daily basis and ensured completion of assignment charts given to them
  • Provide keen oversight to daily operations of the laundry department, along with supervising staff.

Education and Experience

  • University Degree in from any accredited university.
  • A Certified Hospitality Administrator is preferred.
  • 10+ years of experience in hospitality industry preferably in a 4-5 star hotel in or outside Nigeria
  • Managerial experience and strong interpersonal skills.
  • Ability to communicate well in both oral and written reports.
  • Proficiency in MS Office, Outlook, Word, Excel.

How to Apply
Interested and qualified candidates should apply here 

 

Job Title: Chief Facilities Engineer – Serviced Apartments
Location:
Abuja

Responsibilities

  • Supervise and organize all engineering activities.
  • Performs quality control checks, ensuring the safety and effectiveness or reliability of the facility equipment
  • Responsible for preventive/corrective maintenance of the apartment’s facility, equipment, critical and non-critical alike.
  • Daily leadership and administration of the engineering function at the property with the objectives of safely and effectively operating machinery and building systems.
  • Conducting regular repairs of any damaged equipment with the use of an in-house engineering team
  • Encourage and foster a team-oriented environment through positive feedback.
  • Train members of the department as appropriate in new processes and procedures while ensuring compliance .
  • Follow and maintain the site-specific preventive maintenance and work order program.
  • Demonstrate improvement from previous performance; suggest areas of improvements for service and operating efficiency.
  • Demonstrate the ability to understand the engineering design and operational aspects of the Building systems and equipment
  • Be able to immediately recognize system performance deficiencies and respond to operational and emergency situations.
  • Ensure the availability of an adequate inventory of tools and other supplies to operate the building.
  • Protect and improve the value of the Apartments assets and ensure that building machinery and systems meet or exceed their expected life cycle.
  • Manage contracted service work at the property, including understanding and developing the scope of service, bidding, awarding and administering the contract duties.
  • Organize administrative functions related to site operations, such as a work orders and maintenance activities, budgets, ordering supplies, etc.
  • Work with the Construction Managers on capital improvement construction projects
  • Assist in the development of capital plans which would include planning for infrastructure; upgrades, equipment replacements and building modifications to ensure the building’s future capabilities are maintained.
  • Responsible for ensuring that major projects performed at the building are properly planned, executed and closed out in accordance with best current practices in the hospitality industry.
  • Responsible for overseeing the activities of contractors working within the building.

Education and Experience

  • University Degree in Engineering field a MUST
  • Relevant certification required
  • 10+ years of experience in facility/plant engineering and maintenance supervision.
  • 10+ years of project management experience.
  • Hands on preventive and corrective maintenance experience a MUST
  • Hospitality/ Housing Estates experience will be a strong advantage

Skills and Competencies:

  • Ability to communicate well in both oral and written reports.
  • Proficiency in MS Office, Outlook, Word, Excel and building automation systems.
  • Excellent communication, persuasion skills.
  • He will need to build relationships quickly and should possess a quick analytical mind and a decisive nature.

How to Apply
Interested and qualified candidates should apply here  

Application Closing Date
Not Specified.

 

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