MTN Nigeria Recent Vacancies [11 Positions] (Updated)

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Engineer, Final and User Acceptance Test
Location: Lagos
Department: Network Performance and Quality
Slot: 2

Job Descriptions  

• Safe guide the network and customers from adverse effects occasioned by network changes.
• Ensure that new nodes, technology, features etc meet expected standard and quality before being allowed to serve customers.
• Ensure adherence to change processes, Manage the governance of new technology trial processes and policy
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
• Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
• Manage UAT and FAT on all network changes.
• Issue certificate of confirmation for network changes; upgrades, new features, new nodes etc
• Be part of the CAB/CMB network change
• Developed Structured Testing framework for FAT & UAT throughout a project life cycle.
• Benchmarking performance KPIs for FAT and UAT against plans/expectations to ensure that they meet expectations of quality.
• Review and approve First Network Integration (FNI) for new technologies, upgrades and features before final rollout.
• Carry out and manage network node transition from implementation vendor to MS vendor or User department.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Experience:

• First  degree in Electrical/Electronic Engineering
• Fluent in English
• Certification in IP/Ethernet Networking or  Quality management
• Minimumof 3 years’ experience in an area of specialisation; with experience workingwith others
• Experience working in a medium organization
• Experience in FAT/UAT, GSM Network performance management or GSM Network operations.
• Experience in a telecomm industry – Network implementation/Quality/performance/Operations/Optimization/Planning  in the telecommunication sector
• Sound  understanding of call and data service architecture and service flow

Training:

• GSM Network QoS.
• FAT/UAT
• RF Planning and Optimizations
• Network implementation and upgrades.
• Network operations.
• Project management.
• Network performance and quality assurance.
• Customer Experience management
• Network Performance |management
• Thorough Understanding of (through professional experience and training) of 3GPPstandards and implementation processes, including: Universal
• Mobile Telecommunications Systems (UMTS), Long Term Evolution (LTE), Code Division Multiple Access
• Technology (CMDA) and Worldwide Interoperability for Microwave Access (WiMax)
• Network performance and statistics
• Vendor and experts management

Minimum Qualification

• BEd, BEng, BSc, BTech or HND

Application Deadline: 26th August, 2016.

How To Apply
Interested and qualified candidates should APPLY HERE

 

Job Title: Analyst, Contract Delivery and Governance
Location: Lagos
Department: Network Performance and Quality

Job Descriptions

• Manage service vendors, TowerCo and other contractors deliver on agreed deliverables and quality standards.
• Ensure Partner (Managed Services, TowerCo etc.) payment, SLA and KPI validations and reconciliations.
• Contract coordination and administration
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
• Sustain the right organisational culture and behaviors by demonstrating the vital behaviors every time.
• Track and ensure timely issuance of PO and Invoice payment to MS and TowerCo

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Team based
• Field and office bound

Experience & Training

• First degree in Electrical Electronics, Computer Science or any related discipline
• Fluent in English
• Certificate in project management is an added advantage
• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Experience using data mining tools and reporting.
• Experience in vendor/contract management preferably in a managed services environment
• Experience in Quality/performance/Operations/RF Optimization/Planning

Minimum Qualification

• BEd, BEng, BSc, BTech or HND

Application Deadline:26th August, 2016.

How To Apply
Interested and qualified candidates should Click Here

 

Job Title: Ps-Core Performance Engineer
Location: Lagos
Department: Network Performance and Quality

Job Descriptions  

• To measure the network indicators and provide NWG with data/information.
• To evaluate trends in network performance and recommend solutions to optimize network performance
• To improve network performance through regular network audit and trend/KPI analysis.
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
• Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
• Monitor and evaluate the performance of the multi-vendor PS-Core network to assure customers’ satisfaction
• Ensure resolution of escalated issues within SLA
• Evaluate the impact of changes/parameter optimization on the PS-Core network
• Generate PS-Core network statistical analysis
• Provide insights and reports on the PS-Core network performance

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Experience:

• Fluent in English
• First degree in Electrical Electronics or Computer Science
• Minimum of 3 years’ experience in PS-Core operation/optimization/performance; with experience working with others
• Experience working in a medium organization
• Technical experience in telecommunication environment
• Experienced in reporting and data processing using excel.
• Familiar with TCP/IP and routing technologies

Training:

• 2G/3G related trainings
• TCP/IP trainings
• Routing and switching

Minimum Qualification

• BEd, BEng, BSc, BTech or HND

Application Deadline: 26th August, 2016.

How To Apply
Interested and qualified candidates should Click Here

 

Job Title: IP/MPLS Performance Engineer
Location: Lagos
Department: Network Performance and Quality

Job Descriptions  

• To measure the network indicators and provide NWG with data/information.
• To evaluate trends in network performance and recommend solutions to optimize network performance
• To improve network performance through regular network audit and trend/KPI analysis.
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
• Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
• Monitor and ensure degradations on the IP/MPLS network are escalated to the respective Managed Services Vendors and Partners
• Ensure resolution of escalated issues within SLA
• Evaluate the impact of changes/parameter optimization on the IP/MPLS network
• Generate IP/MPLS network statistical analysis
• Provide insights and reports on the IP/MPLS network performance

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Team based
• Field and office bound

Experience & Training
Experience:

• First degree in Electrical Electronics or Computer Science
• Minimum of 3 years’ experience in IP/MPLS operation/optimization/performance; with experience working with others
• Experience working in a medium organization
• Technical experience in telecommunication environment
• Experienced in reporting and data processing using excel.
• Familiar with TCP/IP and routing technologies and vendor(CISCO, juniper, Huawei etc)

Training:

• MPLS trainings
• TCP/IP trainings
• Routing and switching (CCNP, CCIE, JNCIE,JNCIP)

Minimum Qualification    

• BEd, BSc, BTech or HND

Application Deadline: 26th August, 2016.

How T/o Apply
Interested and qualified candidates should Click Here

 

Job Title: Senior Manager, Power Management
Location: Lagos

Job Description

• To provide strategic direction for and manage the design, planning and implementation of all mechanical and electrical systems at all MTNN installations (Network sites and office buildings) and provide support to all satellite earth stations.
• To provide strategic direction for and manage the operation and maintenance of all mechanical and electrical systems at all MTNN installations (Network sites and office buildings) and provide support to all satellite earth stations.
• Extract value from what we already have through divisional focused commercial activities such as: divisional business optimisation projects, contracts review and negotiation, capital/budget efficiency activities within division, etc.
• Innovation – identifying and taking advantage of new business opportunities, e.g., through stimulating new business opportunities, divisional products launched, division product/process innovation, structural changes within division, etc.
• Maintain leadership in the ICT/Digital industry by influencing state/local legislations & policies, participating in local level industry think-tanks, building & extending national B-2-B and similar relationships, etc.
• Enhance/expand MTN’s role in the larger national and ecosystem through participation as a thought leader, executing local CSR projects, involvement in local industry non-ICT policy & think-tank activities etc.
• Divisional people leadership activities: coaching, staff development and motivation through intra staff coaching, employee networks mentorship/support, own division employee engagement projects, faculty roles, inter/intra talent mentorship, etc.
• Generic activities necessary for positive business outcomes such as: supporting recruitment, thought leadership as internal (interview/disciplinary) panel member, influencing next level leaders (e.g., at BPR) etc.
• Develop detailed plans in support of approved strategies in respect of Power Planning unit, organizing required resources, monitoring and periodically reporting progress of plans.
• Develop annual budgetary plan (OPEX and CAPEX) for the Power Planning unit and track OPEX trends.
• Ensure strict adherence to policies and procedures of MTN in the Power Planning and implementation unit and continuous improvement to foster efficiency.
• Design and advise on power dimensioning and optimization of existing power systems (DC, clean power, standby power and cooling systems).
• Oversee the review of switch mechanical & electrical (M&E) upgrades to guarantee timely delivery to meet business objective.
• Develop tender formulation and final tender adjudication and recommendations.
• Obtain and keep accurate M&E records for all MTNN technical and non-technical facilities from power operations unit for planning purposes.
• Conduct financial analysis and assess viability of projects.
• Manage and direct activities and performance of utility vendors, contractors and consultants.
• Develop detailed plans in support of approved strategies in respect of Power Operations unit, organizing required resources, monitoring and periodically reporting progress of plans.
• Develop annual budgetary plan (OPEX and CAPEX) for the Power Operations unit and track OPEX trends.
• Ensure strict adherence to policies and procedures of MTN in the Power Operations unit and continuous improvement to foster efficiency.
• Ensure MTNN network is operated and maintained to standard requirements within the Power Operations unit.
• Oversee prompt management of major power systems faults nationwide and ensure weekly reports on overall power systems performance of the network are compiled and made available to management.
• Develop, implement and maintain an efficient management information system for the Power Operations unit.
• Conduct financial analysis and assess viability of projects.

Job Condition:

•  Normal MTNN working conditions
• May be required to work extended hours
• National travel and a valid driver’s license
• On standby 24/7 throughout the year

Experience & Training   

• Minimum of 4 year tertiary qualification / Masters advantageous
• Fluent in English and language of country preferable
• First Degree in Electrical/Electronics, Mechanical Engineering or any related discipline from a reputable institution
• Project Management courses.
• Member of recognized technical/professional society/organization will be an added advantage
• At least 10 years working experience comprising:
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Experience in design, implementation and management of power/cooling systems.

Training:

• Management Development Programmes
• Leadership Development Programmes

Minimum Qualification

• BEd, BEng, BSc, BTech or HND

Application Deadline: 21st August, 2016.

How To Apply
Interested and qualified candidates should Click Here

 

Job Title: Government Relations Advisor
Location: Abuja
Department: Corporate Services Management

Job Descriptions

• Provide advisory service with regards to government related issues at the federal and state levels and maintain a strong relationship between these relevant institutions, with a view to ensuring long term viability of the business
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
• Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
• Prepare correspondence and position papers on government related issues.
• Track and monitor events in the government sector, especially as they relate to the telecoms business.
• Provide weekly intelligence reports and feedback on emerging issues in Federal and State Government circles as it relates to Telecommunications.
• Provide informed opinion on all issues relating to MTNN from a government relations perspective, including new legislatures, government policies, etc.

Job Condition

• General MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training  
Experience

• First degree in any relevant discipline
• Fluent in English
• Minimum of 3 years’ experience in an area of specialisation; with experience with working with others
• Experience working in a medium  organization
• Experience in roles directly related to high level interactions in government and politics

Training:

• On the job training and exposure
• Industry conferences

Minimum Qualification
BEd, BA, BEng, BSc, BTech, HND or LLB

Application Deadline: 30th August, 2016.

How To Apply
Interested and qualified candidates should Click Here

 

Job Title: RF Optimization Engineer
Location: Lagos

Job Description

• Coordinate and monitor Managed Services vendors to ensure that carry out optimization activities in line with MTNN strategy in order to achieve cell level KPI’s without compromising Network integrity and customer experience.
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
• Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
• Measure Network Capacity and coverage enhancement functions within the assigned cluster with:
  • Capacity – Ensure MTNN network accommodates anticipated  subscriber level 3 months ahead
  • Coverage – Oversee enhancement and coverage optimization with TMA, MHA and indoor repeaters.
  • Technology integration – Ensure multiservice sites (2G, 3G, etc) are properly designed and integrated with minimal complexity and good Inter Radio Access Technology performance.
• Measure Network optimization/performance management within the region with:
  • Participate in LAC planning & optimization.
  • Drive the management and maintenance network quality
• Track and monitor behavior and status of all sites in the cluster which includes:
  • Nominal plan from Coverage Steering Group
  • Planned sites
  • Site acquisition status
  • Build configuration and status
  • Traffic levels
  • Quality KPI’s
• Monitor the execution of nominal radio coverage and capacity rollout design for the assigned cluster
• Monitor and analyze network performance and configuration to ensure KPIs are in conformance with targets
• Analyze traffic, utilization and subscriber growth, continuously, in order to foresee needs for capacity expansion.
• Review, prepare and load cell data for integration of sites onto the network
• Coordinate testing of newly integrated sites for performance and necessary network adjustments for optimal network performance post integration.
• Ensure Vendor optimisation activities is in line with optimisation strategy cascaded by RF Technical specialist
• Monitor Vendor activities within assigned cluster to ensure all activities in scope are being carried out
• Analyse drive test logs to ensure coverage is not compromised for improved KPI’s
• Review changes implemented by Vendors to ensure network integrity is not compromised
• Communicate and coordinate special event coverage with Vendors
• Maintain accurate and thorough Knowledge of  the network  architecture
• Evaluate and approve capacity expansion requests by MS Vendors
• Vet penalty execution claims monthly

Job Condition  

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training  

• Fluent in English
• First Degree in Electrical/Electronics Engineering or related disciplines
• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• RF Optimisation experience with a GSM or Wireless Telecomm operator
•  Experience on 3G Optimisation
• Training on the BSS/RAN/UTRAN aspect Networks
• Radio planning and optimisation of 2G  and 3G networks
• Training on vendor specific equipment and software
• Other general training, e.g. Presentation skills etc.

Minimum Qualification  

• B.Eng, BSc, BTech or HND

Application Deadline: 31st August, 2016.

How To Apply
Interested and qualified candidates should Click Here

 

Job Title: Internet Services Planning Engineer
Location: Lagos

Job Description

• Development of National Internet Strategy, ISP infrastructure development, service backbone and distributed point-of-presence (POP) infrastructure and be responsible for interfacing with Internet Service Providers and IP Datacomms Team to define and implement best fit architecture for realization of new internet service objectives
• Liaise with Network Operations, Enterprise Solutions, IS,  all Planning units and other internal company departments by team members to provide assistance to stakeholders on IP planning projects and ensure design and implementation are carried out to specification
• Assist Network Operations, IS and Enterprise Solution with second level problem analyses and troubleshooting
• Develop and control NWG methodologies for acquisition and distribution of Public (internet ) IP addressing and Autonomous System numbering for achievement of  the organization’s  internal and external data service obligations.
• Design and develop internet Point of Presence sites and infrastructure.
• Design and plan service provisioning for all the MTN fixed data infrastructure.
• Develop and maintain the strategy for continuous achievement of higher cost efficiency and reliability in MTN’s Internet Service Provision plan.
• Receive and review internal/external request for internet access and connectivity and map out the requirements and procedure for successful and cost effective provisioning of required resources.
• Implement accurate performance monitoring techniques to ensure adequate capacity and capability for the achievement of given SLAs, Quality and Class of Service targets for all internet service streams.
• Ensure the production & evolution of Network Security policies and implementation of required amendments as may from time to time be directed by the information security steering committee.
• Support planning and development  of Network Performance Management and Provisioning and Service Support Systems used in the planning, delivery and management of MTN’s IP/Data Services and Networks.
• Compile, analyze and present trend reports on internet capacity demand, utilization and availability.
• Develop mitigation action plans for any identified security breaches or loopholes

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training  

• Bachelor’s Degree in any relevant Engineering or Science courses
• At least 4 years extensive experience in IT, Telecommunications & systems integration preferably in an ISP environment
• Minimum Cisco qualification of CCNP/CCIP/CCDP level with extensive systems integration and network design experience
• Sound understanding of Telecoms standards & working knowledge of IP/MPLS and BGP peering techniques
• Very good understand of Internet related network services e.g. B-RAS,RADIUS, DNS & DHCP, etc
• Data & Voice networking protocols such as IP, BGP
• Expert Knowledge of advanced IP routing protocols (BGP, OSPF, IS-IS, MPLS, etc)
• Understanding of high capacity Packet & circuit transmission technologies & products, e.g. SDH, DWDM, ATM, Frame Relay
• Experience with 3G, HSDPA, GSM, TDMA, CDMA networks will be an added advantage
• Good understanding of IP/MPLS networks with Service Provider bias
• Good Knowledge of the Mobile Packet Core
• Working Knowledge of service provider security requirements
• Technical Project Management
• New technologies training
• Telecoms network design and planning principles

Minimum Qualification  

• BEng, BSc, BTech, BA, BEd or HND

Application Deadline: 31st August, 2016.

How To Apply
Interested and qualified candidates should Click Here

 

Job Title: Engineer, Radio Access Performance
Location: Lagos

Job Description

• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
• Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
• Monitor and evaluate the performance of the multi-vendor radio access network to assure customers’ satisfaction.
• Monitor and ensure degradations on the radio access network are escalated to the respective Managed Services Vendors and Partners
• Ensure resolution of escalated issues within SLA
• Evaluate the impact of changes/parameter optimization on the radio access network
• Generate radio access network statistical analysis
• Provide insights and reports on the radio access network performance
• Analyze radio KPIs and measurements that reflect customer experience

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• Team based
• Field and office bound

Experience & Training

• Fluent in English
• First degree in Electrical Electronics or Computer Science
• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Technical experience in telecommunication environment

Minimum Qualification

• BEng, BSc, BTech or HND

Application Deadline: 31st August, 2016.

How To Apply
Interested and qualified candidates should Click Here

 

Job Title: Senior Manager Access Performance
Location: Lagos

Job Description

• Develop a network performance and quality assurance methodology / framework to monitor and optimize Radio Access Network services and guide related activities within the NWG Division, defining standards, metrics and requirements.
• Responsible for monitoring and ensuring best in Class voice Quality of Service. Monitoring, reporting and analysis of Radio Network performance indices, Taking proactive and corrective actions to keep and maintain these quality of Service KPIs above agreed targets delivering best in class Customer experience. Drive initiatives and interventions to improve Radio Network quality
• Extract value from what we already have through divisional focused commercial activities such as: divisional business optimisation projects, contracts review and negotiation, capital/budget efficiency activities within division, etc.
• Innovation – identifying and taking advantage of new business opportunities, e.g., through stimulating new business opportunities, divisional products launched, division product/process innovation, structural changes within division, etc.
• Maintain leadership in the ICT/Digital industry by influencing state/local legislations & policies, participating in local level industry think-tanks, building & extending national B-2-B and similar relationships, etc.
• Enhance/expand MTN’s role in the larger national and ecosystem through participation as a thought leader, executing local CSR projects, involvement in local industry non-ICT policy & think-tank activities etc.
• Divisional people leadership activities: coaching, staff development and motivation through intra staff coaching, employee networks mentorship/support, own division employee engagement projects, faculty roles, inter/intra talent mentorship, etc.
• Generic activities necessary for positive business outcomes such as: supporting recruitment, thought leadership as internal (interview/disciplinary) panel member, influencing next level leaders (e.g., at BPR) etc.

Develop framework to review network performance and ensure compliance in the following areas:

• 3G Performance
• 2G Performance
• LTE Performance
• Regulatory reporting and compliance
• BSS operation and Quality assurance
• Develop systems and processes to achieve quality assurance objectives by contributing information and analysis to strategic plans and reviews, preparing and completing action plans for the core network
• Provide regular independent network performance reports to Management and statutory bodies (Nigerian Communication commission, etc).
• Ensure adherence to regulatory QoS requirements and ensure Network Quality audit and assessment
• Identify and correct wrongly measured parameters to be in line with regulatory requirements.
• Following up with teams responsible for clearance of service/KPI impacting alarms & Node B HW issues for early resolution
• Coordinate routine checks on 2G/ 3G RAN capacity resource utilization (CEs, Channel Cards, Licences on Node Bs, RNCs) and ensuring same does not impact KPIs
• Drive optimal resource utilization and allocation
• Develop Network Performance standard specification and provide reports on Network –Business impact assessment
• Network Performance diagnosis, analysis and evolution trending for proactive planning and strategic agenda setting
• Network Utilization analysis to ensure optimal resource CAPEX deployment
• Ensure tests and procedures are carried out, evaluated and properly understood and ensure product modifications are investigated.
• Providing regular independent performance reports to Management, Group and the Regulators indicating actual levels of key Performance Indicators (KPIs) (Voice, Data, ISM, Rollout reporting etc).
• To provide an internal Network Quality and Audit function allowing independent and objective performance analysis of the network and its impact on the business including commercial promotion/activity  impact analysis
• Coordinate routine parameter Audit and consistency checks on PS and Ss Core nodes (including  QoS and PCRF application audit)
• Monitor PS and CS Core NE with the aim of identifying poor performance and escalating/follow up on Partners/other departments to improve

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• Office space
• Computer system
• International and National travel

Experience & Training

• Fluent in English and language of country preferable
• First degree in Electrical/Electronic Engineering
• Master’s degree in a relevant discipline added advantage
• 10 years’ work experience, including:
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Experience in 2G and 3G   planning and/or  Operations
• Experience in core planning/Operation/Performance
• Above average knowledge and experience in all access technologies
• Sound  understanding of call and data service architecture and service flow
• Build a capable and motivated team to create a high performance team environment
• RAN – (2G, 3G, LTE) planning and optimization
• Through Understanding of (through professional experience and training) of 3GPP standards and implementation processes, including: Universal Mobile Telecommunications Systems (UMTS), Long Term Evolution (LTE), Code Division Multiple Access Technology (CMDA) and Worldwide Interoperability for Microwave Access (WiMax
• Network performance and statistics
• Vendor and experts management

Minimum Qualification

• BEng, BSc, BTech or HND.

Application Deadline: 31st August, 2016.

How To Apply
Interested and qualified candidates should Click Here

 

Job Title: Customer Relationship Officer (Product & Testing)
Location: Lagos
Department: Billing & Service Operations Management

Job Descriptions

• Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location
• To drive productivity ,professionalism and operational efficiency in the attainment of excellent service delivery
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
• Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
• Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
• Monitor Accounts as assigned by partners.
• Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training    

• First degree in any relevant discipline
• Fluent in English
• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
• Experience in the service industry
• Experience in a call center (Prepaid/Postpaid) environment
• Experience in a digital media related experience
• Experience in a Customer Service related role
• Experience in Data mining and interpretation
• Experience in the use of Structural Query Language (SQL)
• Adobe CS5&6, CC. Particularly (Photoshop & Fireworks, Flash,  after effect, in-design, audition, illustrator, Adobe Captivate, Premier Pro, 3D Max, Cinema 4D & Maya, Premier Pro is critical
• Experience in the use of visio for process mapping & documentation
• Experience in Content development
• Basic GSM
• MTN Products & Services
• Relationship Management
• Relevant systems training
• CCBS
• Call center policies, processes and procedures
• Call Center applications, technology and systems training
• Telephone/ physical interaction etiquettes

Minimum Qualification

• HND

Application Deadline: 31st August, 2016.

How To Apply
Interested and qualified candidates should Click Here