MTN Nigeria Recruitment (Graduate & Exp) [4 Positions]

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the following positions below:

Job Title: Business Relationship Coordinator
Location: Lagos

Job Description

• Maintain customer relationship with all business departments
• Understand the changing business needs and determine levels of IT Service required to support the business.
• Agree with business unit upon IT Service level requirements
• Translate Strategic, Tactical and Operational objectives of MTNN business units to Service Level Agreements/IS deliverables
• Agree with internal business support unit on Operational Level Agreements
• Ensure Underpinning contract support IT Service Level Agreements
• Monitor and Report on IT Service Level Performance/Achievements
• Relate with Business units to ascertain performance levels of IS Services from a Customer and Users perspective.
• Monitor and report on user’s experience of IS’s IT Services
• Drive the drafting, implementing and monitoring of Service improvement plans
• Ensure business interests are considered in IS internal planning sessions and service definitions
• Implement and maintain the SLM process in the organisation
• Foster closer working relationship within IS and the business
• Service catalogue develop, support and maintenance
• Development and maintenance of IS vendor, supplier and contract database.
• Provide input to the prioritization of IT investment within function
• Maintain IS Service Catalogue, drive IS Service Improvement initiatives, collate and verify Service Level requirements and facilitate the monitoring and reporting of IS Service Levels achievements
• Disseminate information and liaise with other service Management areas to drive service delivery
• Gather business requirements and translate to IS deliverables based on MTNN business plan.
• Negotiate and agree on SLAs with the business unit and OLA with other supporting business units
• Drive the implementation of vendor contracts to support IS objectives and validate adoption of IS service offerings
• Facilitate meetings with various IS units to discuss and resolve escalated or identified customers issues
• Manage and report on vendor performance
• Manage the escalation of customer issues and customer satisfaction survey
• Initiate and maintain business engagement processes and customer engagement forums
• Ensure value is created through effective stakeholder management
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Open office plan
• General working conditions
• Will be required to work extra hours when necessary
• Local and International travel
• Possible secondments

Experience & Training

• Minimum of 3 years post degree
• Fluent in English
• B.Sc in Computer Science or an IT equivalent degree – Mini
• Foundation Certificate in ITIL – IT Service Management
• Practitioner in ITIL Service Level Management will be an added advantage
• 2 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Experience in  IT Service support and Delivery Experience
• Experience in  Service Level Management Experience
• Experience in  IT support experience
• Customer Management experience – ability to manage customer’s expectations
• Relationship Management skills
• Project management Experience
• Experience dealing with change management issues
• Experience working with a range of Service providers
• Understanding of Service delivery and service support environment
• Demonstrate productivity, initiative, professionalism, customer service attitude, attention to detail and quality, ability to multitask, team focus, strong interpersonal skills, strong verbal and written communication skills.
• Strong business knowledge and operational management experience
• Deep understanding and experience with IS technical systems including applications, servers, networking components, backups, disaster recovery, as appropriate.
• Excellent client service skills
• Effective problem-solving and negotiating skills
• Demonstrates competency in stakeholder management, change management, and influencing without authority
• ITIL Foundation Certificate, Practitioner in Service Level Management will be an added advantage
• A good understanding of statistical and analytical principles and processes
• Good interpersonal skills for written, oral and face to face communications
• Training in IT support
• Solid understanding and technical expertise in a broad range application and technical architecture components (applications/OS, database, network)
• Project Management methodologies
• Strong analytical, problem-solving, and conceptual skills

Minimum Qualifications

• BA, BEd, BSc, BTech, HND or BEng.

Application Closing Date: 25th November, 2016.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Channel Development Administrator
Location:Asaba

Job Description

• To provide general administrative support to the field sales team in the sub-region.
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation etc.
• Maintain leadership in the ICT/Digital industry by keeping abreast of relevant industry news and notifying the team as appropriate.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions etc.
• Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
• Co-ordinate the departmental common drive to ensure organized records and appropriate access and rights to respective team members and channel teams.
• Maintain the consolidated regional field coverage plans and track implementation through daily and weekly reporting by respective team members.
• Collate all team member reports to ensure timely and organized feedback to respective channel units on programs and activities undertaken
• Assist in providing reliable and efficient administrative support services
• Monitoring appropriate utilization of office supplies
• Raise all requisitions for the department
• Administration support for reception management
• Ensure security of records (files, etc) and archival systems
• Custodian of channel databases within the region – conduct regular updates and ensure usability.
• Organizing staff travel and accommodation
• Assist in preparing required reports in support of business operations and management decisions.

Job Condition

• Working in an open plan office
• Working 5 days per week with some late/early and weekend working activities
• Infrequent travel

Experience & Training

• Minimum of 1 year post-degree experience
• Fluent in English
• Minimum of 1 years’ experience in an area of specialisation; with experience with working with others
• Experience working in a small to medium  organization
• Basic GSM
• Basic Telecommunication Fundamentals
• Relationship Management
• Telecommunications and Commercial Law

Minimum qualification

• BA, BEd, BEng, BSc, BTech or HND

Application Closing Date: 5th December, 2016.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Manager MTN on Demand
Location:Lagos

Job Description

• To Manage Bank partnerships for the MTN on Demand service.
• To co-ordinate all internal activities to ensure effective operation of the service. This includes coordinating all marketing activities to grow the service.
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.
• Develop partnerships report on agreed outputs as required.
• Gain a deep appreciation of all products and services
• Carry out and use research to accomplish business objectives
• Develop advertising/communication concepts in support of the service.
• Manage CLM and BTL activities for the service
• Manage advertising/promotions/events from concepts stage (agency briefing–script-storyboard development) to execution (production-flighting)
• Develop and manage partnerships with Bank partners and Aggregators to drive speedy implementation of the service roadmap.
• Develop and manage the service evolution/roadmap
• Develop KPIs to track the performance of the service
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management process
• Work with internal stakeholders to drive service delivery and availability.

Job Description

• Normal MTNN working conditions
• May be required to work extended hours
• Frequent national travel
• Experience & Training

Experience & Training

• A first degree in related discipline
• Fluent in English
• MBA will be an added advantage
• Minimum  of 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in Financial Services (Preferable e-Business Department)
• Project Management
• Payment Card Industry Standards
• Relationship Management
• Negotiation Skills

Minimum Qualification

• BA, BEd, BEng, BSc, BTech or HND

Application Closing Date: 5th December, 2016.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Trade Marketing Officer
Location:Lagos

Job Description

• To manage and develop the channels of distribution especially retailers to ensure MTN dominance at retail within assigned territory
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation etc.
• Maintain leadership in the ICT/Digital industry by keeping abreast of relevant industry news and notifying the team as appropriate.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions etc.
• Sustain the right organizational culture and behaviors by demonstrating the vital behaviours every time.
• Manage stock in channel and provide appropriate reports by directing outlets with stock challenges to identified Trade Partners to ensure there is no stock out within assigned territories
• Manage stock in channel and obtain/ record info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) and report weekly / monthly.
• Increase sales of VTU uptake /adoption and product penetration in developing markets through aggressive market activations especially on specific market days
• Ensure call cycle time of 20 visit a day per territory or as business requires
• Ensure  weekly / monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Ensure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up and provide weekly / monthly report
• Resolve all issues/queries with regards to activations, products and promotions
• Provide Informal training in shops on products, services and promotions being run by marketing, channel or region and on the spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Identify new retail opportunities in developing markets, motivate for network coverage where necessary
• Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory
• Manage Brand Visibility within the rural space while supporting all identified outlets with 100% merchandizing/POS as appropriate.
• Manage and deepen penetration into HORECA (Hotels, Restaurants, Cafes) outlets
• Focus on management of DYA retail agents while the TMCs manage the Super agents
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined
• Manage stock in channel and provide appropriate reports as follows;
• Advice RSMs if there is need for focussed activity in territory to help move stock – As appropriate
• Provide training on site to Increase product knowledge
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Follow up with product availability at Trade partners’ Point of presence  and provide weekly / monthly report
• Ensure all visited outlets give info on where, when, price etc of products and provide weekly report
• Query all products in channel older than 30 days from date of purchase and make report to the business on all such stock weekly
• Target 65% space within each outlet (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Ensure 100% POS Distribution to all channels of distribution within 14 days of release
• Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
• Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
• Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
• Confirm  that  sub dealers and dealer branches are contacted and stock receipt / movement verified  – Produce weekly report
• Ensure areas in your territory without adequate TP point of presence is filled by encouraging TP to open up points

Job Description

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

Experience & Training

• First degree in any relevant discipline.
• Fluent in English
• 1 years’ experience in an area of specialisation; with experience with working with others
• Experience working in a small to medium  organization
• Basic GSM
• Basic Telecommunication Fundamentals
• Merchandising Training
• Selling
• In-depth Handset training
• Customer care
• Coaching for results

Minimum Qualification

• BA, BEd, BEng, BSc, BTech or HND

Application Closing Date: 5th December, 2016.

Method of Application
Interested and qualified candidates should:
Click here to apply online