Recruitment at Teclab Management Services Limited [4 Positions] - Jobs in Nigeria

Recruitment at Teclab Management Services Limited [4 Positions]

Posted on :

2 Aug, 2016

Category :

Business Mgt Jobs in Nigeria, Call Centre Jobs in Nigeria, Healthcare Jobs in Nigeria

Teclab is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and style that has positioned her to consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training services to her numerous clients since 2006.

We are recruiting to fill the following vacant positions below:

Job Title: Business Development Executive
Location:
Lagos

Job Description
Core purpose of the Job:

  • Contribute effectively to Business Development by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.

Task Complexity
You are expected to contribute meaningfully towards team target achievement by:

  • Understanding the Organizations’ customers’ and market need;
  • Developing compelling concept papers and proposals that meet the needs of customers and funding organizations;
  • Closing on new business opportunities:
  • Seeking input from content experts, marketing department, and operations team on program and proposal development;
  • Developing business models and detailed project budgets;
  • Ensuring that new projects are appropriately resourced;
  • Preparing project information for review, vetting, and final “green-lighting” from Management Team;
  • Finalizing working relationships and agreements;
  • Building longer term relationships with key customers.
  • Maintaining and growing relationships with key areas of the organization including marketing, portfolios, human resources and finance;

Job Specific Competencies (Skills/ Knowledge/ Attributes)

  • Must be an optimistic, self-directed and self-confident performer
  • Must act with an entrepreneurial spirit
  • Must be skilled in project and relationship management
  • Must have analytical and detail orientation
  • Must have superb writing and verbal communication skills
  • Must have knowledge of marketing, financial analysis and budgeting
  • Must have high energy, be organizationally agile, and have the ability to transform concepts into action

Academic and Professional

  • First Degree in Business Administration, Humanities or Social Sciences, an MBA will be an added advantage.
  • Minimum of 5 Years’ Experience In a similar role.
  • Healthcare background experience would be an added advantage.

 

Job Title: Call Center Supervisor
Location:
Lagos

Core Purpose of the Job

  • Organize and direct the staff of our call Center.
  • You will be responsible for assessing their work and give them feedback to maximize performance.

Task Complexity:
You are expected to contribute meaningfully with the following duties:

  • Assist in the formulation of targets for individuals and teams
  • On board new Call Center employees
  • Answer questions from staff and provide guidance and feedback.
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Provides product/service information by answering questions; offering assistance

Academic and Professional

  • First Degree in Business Administration, Humanities or Social Sciences, an MBA will be an added advantage.
  • Minimum of 4 Years’ Experience In a similar role.

Job Specific Competencies (Skills/ Knowledge/ Attributes):

  • Good Listening Skills
  • Good People Skills
  • Good influencing and problem solving skills
  • Telephone Skills
  • Ability to learn fast
  • Ability to work under pressure
  • Data Entry Skills
  • Job Knowledge

 

Job Title: Chief Medical Advisor
Location:
Nationwide

Role Objective

  • To lead the overall clinical vision for the organization and provide clinical direction to the Health Management, Network, Product and Credentialing divisions.
  • The position provides medical oversight, expertise and leadership to ensure the delivery of quality healthcare services.

Task Complexity:

  • You are expected to contribute meaningfully towards team target achievement
  • Keep abreast of emerging models in health care delivery; identify and define new and innovative strategies to achieve business goals and objectives.
  • Supervise constantly Ambulance Inspection process and maintaining standards for both Health Management and Credentialing.
  • Active engagement in business development opportunities to include presenting business and clinical capabilities to employers, legislative officials and other key constituents.
  • Provide clinical guidance, support and education to the Clinical and Network Management organizations.
  • Maintains a working knowledge of applicable National, State and local laws and regulations, and other regulatory requirements effective the medical and allied health staff.
  • Provides leadership in the areas of strategic planning, strategy execution and implementation of care management programs.
  • Serves as liaison with all external parties and institutions, including public and governmental entities.
  • Amongst other responsibilities.

Job Specific Competencies (Skills/ Knowledge/ Attributes)

  • Reliability and honesty
  • Excellent time management
  • Decision-making
  • Analytical skills
  • Good management skills
  • Good management experience and a very good attitude.

Academic and Professional Qualifications:

  • MD/MBBS
  • Minimum of 10 Years’ of General Medicine: ER/ICU, Public Health, Anastasia.
  • 7 years in a leadership role in Medical Staff organization and management experience.
  • Must not be older than 45 years of Age.

 

Job Title: Call Center Nurse
Location:
Lagos

Job Description

  • Serve customers by providing health service information; resolving product and service and responding adequately especially in cases of emergency.

Task Complexity
You are expected to contribute meaningfully with the following duties:

  • Answering product and service questions; suggesting information about other products and services.
  • Engage in Tele- Medicine; advise client on what to do over the phone in case of an Emergency before the medics get to the client.
  • In charge of the dispatch of Ambulance.
  • Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Job Specific Competencies (Skills/ Knowledge/ Attributes):

  • Good Listening Skills
  • Good People Skills
  • Good influencing and problem solving skills
  • Telephone Skills
  • Ability to learn fast
  • Ability to work under pressure
  • Data Entry Skills

Requirements

  • Academic and Professional: A Nursing Degree, a Masters Degree will be an added Advantage will be an added advantage.
  • Minimum of 3 Years’ Experience in a similar role.

Application Deadline: 22nd August, 2016.

How To Apply

Interested and qualified candidates should send their Application Letters and Curriculum Vitae to: [email protected]

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