Standard Chartered Bank Nigeria Fresh Job Recruitment [5 Positions]

Standard Chartered Bank Nigeria – We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group’s people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the following vacant positions below:

Job Title: Relationship Manager, Business Banking
Location: Ikeja, Lagos
Regular/Temporary: Permanent
Full/Part Time: Full time

Job Descriptions

• Manage and increase penetration of Business Banking (BB) portfolio at assigned locations
• Market, sell and acquire BB clients through consultative approach and detailed understanding of customers’ business(es) and internal offerings to enhance revenues and profit
• Improve customer experience and service delivery to BB customers

Key Roles and Responsibilities

• Drive deepening activities with high value/potential clients using full range of BB products and collaboration with specialists
• Directly work with customers to secure new business relationships through referrals and initiatives [MGM]
• the analysis of needs and provision of BB products and services.
• Understand client businesses to ensure needs are met via BB products & services by leveraging analytics backed next best conversations.
• Maintain accurate and up-to-date records of all customer interactions [monthly meetings expected].
• Maintain integrity of clients credit portfolio through effective monitoring, early action and remedial actions
• Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
• May be requested to co-ordinate country or regional initiatives within BB team.
• Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.

Contribute to:

• Revenues and Footings of BB segment at country level.
• Image and reputation of the business and Bank.
• Customer experience and relationship stickiness

Qualifications and Skills

• Good first degree with a minimum of second class qualification
• Requisite technical skills gained through professional associations and practical experience.
• At least 6 years experience in business banking

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: West Africa FM BORM – Nigeria
Job ID: 524394
Location: Victoria Island, Lagos
Regular/Temporary: Permanent
Full/Part Time: Full time

Job Descriptions

• To provide operational excellence/control, specialist business risk management, coordination of 1st line of defence as well as maintenance and enhancement of the Standard Chartered Bank Operational Risk Framework across multiple countries for the Regional Business Manager of Financial Markets and Country Heads of Financial Markets and Regional COO.
• The Regional BORM must focus on delivering superior FM controls, governance and supervision at all times across a set of countries.
• The Regional BORM must drive local and regional initiatives to improve control effectiveness and efficiency and provide scalable solutions for the West Africa region.

Key Roles and Responsibilities
Strategy:

• Proactively engage with FM COO product and change and control teams as well other country and regional support/control functions and the various Global Shared Services Centres;
• Leading the delivery of {East, West and Southern} Africa regional FM change initiatives;
• Implement regional and global strategies in the business by working with the FM Heads and their management team;
• Be aware of and understand the Group’s business strategy and model for Financial Markets in Africa and Middle East.

Business:

• Continuously improve productivity and efficiency, and implement a standardization agenda for the business;
• Be aware of an understand the wider CIB business, economic and market environment in which the Group operates;
• Take the lead to identify and drive initiatives designed to improve operating efficiency and risk across the {East, West, Southern} Africa region and the wider Africa and Middle East FM business;
• Prepare papers or provide updates as requested by FMMT or governance committees;
• With FM Heads and RBM:
  • Develop customer service, efficiency, or control metrics and implement appropriate actions in response;
  • Recommend and drive continuous improvements in the business, i.e. identify and executing ad-hoc improvements to business processes, policies, structure, and roles;

Processes:

• Transaction Management
• Third Party Onboarding and Reference Data
• Product Implementation

People and Talent:

• Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from their work in collaboration with risk and control partners.
• Identify knowledge gaps, facilitate development of training material and arrange relevant business training on operational risk. Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Be a source of reference within the FM business in facilitating and promoting the understanding of Operational Risk and compliance/regulatory requirements both at a {East, West or Southern} African level as well as across the Africa Middle East business.

Risk Management:

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, requires an in-depth awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• With other business operational risk managers, oversee material risks at a country level within {East, West or Southern} Africa and ensure that they are properly mitigated, including any relevant audit issues
• With the business leaders and support functions, maintain a strong and appropriate control environment across the business in {East, West or Southern} Africa
• Establish and maintain an appropriate framework and procedures for monitoring, identifying, measuring, assessing, reporting and managing compliance, regulatory, financial crime and operational risks

Governance:

• Assist in-country BORM to Coordinate audits for countries within respective region and work with the business to avoid audit failures and work with Compliance to ensure regulatory requirements are met
• Assess management control awareness for countries within respective region and implement initiatives to improve this to an advanced level
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role
• Implement and drive the regional BORF agenda to ensure business is conducted with proper governance oversight and ensure that material risks or control failures or themes are identified and noted for appropriate support and escalation. Drive resolution of key thematic issues
• Conduct regular on-site visits and reviews of countries within region as well as countries in wider region to promptly identify, assess, mitigate, report and escalate Operational Risk exposures and drive these to resolution and assist the business by embedding best practice
• Assist in identification of operational risk for new products and new business, regulatory and thematic risks and implementation of appropriate controls to mitigate those risks
• Regularly assess quality across region of control sample testing and control standards, including key risk indicators, key control self-assessment and key risk indicators
• Review and socialise thematic risks logged in Phoenix across region as well as thematic issues identified in peer reviews and on-site reviews
• Assist in-country BORM to identify new business and regulatory risks and facilitate the implementation of appropriate controls to monitor and mitigate risks

Regulatory & Business conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work with the all Business Operational Risk Managers to achieve the outcomes set out in the Bank’s Conduct Principles: including Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention and  The Right Environment.*
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Embed Here for good and Group’s brand and values across FM Africa,
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications and Skills

• Minimum of a second class Degree from a reputable University
• FM Experience; Sales or Back office
• Understanding of Risk and Audit functions

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Relationship Manager, Priority Banking (Maryland Mall)
Job ID: 524351
Location: Ilupeju, Lagos
Regular/Temporary: Permanent
Full/Part Time: Full time

Job Purpose
Mandate:

• Advise Priority Clients approaching Bank with complex individual needs
• Engage Affluent and hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
• Acquire and activate new Affluent/potential Affluent client referred to from ETB clients or directly to Priority Banker/Team
• Prepare and educate clients to interact via digital platforms

Key Responsibilities

• Engaging and deepening activities

Methodically Engage (remote):

• Have complete knowledge of the clients in terms of the profile & assets
• Create analytics-backed next best conversation
• Needs/Achor Products
• Individual banking products (PL, CASA etc), Wealth Products

Meet & deep sell (remote & in person):

• Develop a comprehensive Account Plan for at least 20% of client base
• Meet in person to meet advisory needs (once a month/quarter)
• Connect client with specialists
• Set up products
• Conduct/connect for periodic CDD reviews
• Conduct fulfillment & activate

Services (remote):

• Refer most servicing activities to Client Service Officers/Managers
• As needed by clients

Acquiring on referrals:
Connect & prepare (remote)

• Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)
• Explain proposition & requirements in full

Needs/anchor products:
PL, CASA, Wealth Products

• Meet, deep sell & train (in person)
• Meet, listen and determine further needs
• Set up anchor products & initiate cross-sell
• Conduct/connect for CDD
• Educate and conduct initial set up for online, ATMs, Client Centre
• Conduct fulfillment & activate

Key Stakeholders:

• Priority Wealth Specialists
• Client Service Manager, Affluent
• CDD team
• Branch Manager

Skill Requirements

• Product broadening
• Enhanced multi-product Priority knowledge
• Market and competition knowledge

Client Engagement:

• Presentation and soft skills tailored to engaging Affluent Clients
• Internal stakeholder engagement skills
• Closing deals
• Ability to drive and manage client interaction
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions

Journey Completion:

• Discipline and time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of Priority CDD principles
• AML/CDD CLAUSE Ensure all reasonable steps are taken to verify the identify customers.
• Retain adequate records of identification, account opening and transactions
• Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels
• Maintain raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through eLearning or any material updates provided by the Bank

Source of Leads:

• Sales force generated (RM personal contacts) – Family of clients in particular
• Affluent senior executives of employers (primarily BC/CC/CIC)
• Affluent senior executives of employers in EB

Associated Client Journeys:

• Acquiring from individual client referrals
• Actively engaging during the first 3 months
• Supporting the client on any client-initiated needs
• Proactively reaching out to client for advice discussions
• Delivering on transactions, service requests, mobile/online training
• Proactively engaging with the “Hidden Affluent”
• Updating CDD
• Managing Client’s credit situation
• Migrating newly Affluent

Target Clients:

• Priority ETB Clients

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Relationship Manager, Business Banking (Lekki Mall)
Job ID: 524362
Location: Lagos
Job Function: Retail Banking
Regular/Temporary: Permanent
Full/Part Time: Full time

Job Description

• Drive deepening activities with high-value or high potential clients with full range of BC products, continuous analytics support and collaboration with Business Specialists;
• Meet clients when required (ie once a month)
• Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
• Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions

Key Roles and Responsibilities

• Relationship deepening by proactively reaching out to  & engaging with high value Business Clients & “Hidden larger Businesses” as per the mandated protocols
• Acquiring from ETB client referrals (MGM)
• On boarding clients on Business working capital (BWC) proposition.
• Supporting the client on any client-initiated needs
• Delivering on transactions, service requests, Mobile/Web training
• Updating CDD/ AML
• Managing Client’s credit situation
• Product broadening

Journey Completion:

• Discipline and time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of BC KYC/CDD principles

KYC/AML Clause:

• Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
• Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Contributes To:

• Revenues, Asset and Liabilities of BC business at country and regional level.
• Image and reputation of department and the Bank.

Complexity / Judgement:

• Complexity in managing portfolio of customers balancing effort/reward.

Freedom of Decision Making:

• Many day-to-day decisions regarding customers (not credit).
• Significant latitude in managing and prioritising workload.

Qualifications and Skills

• Good first degree with a minimum of a second class degree
• Requisite technical skills gained through professional associations and practical experience (3-5 years’ experience)
• Good working knowledge of banking products.
• Understanding of businesses and financials
• Enhanced multi-product BC knowledge
• Market and competition knowledge
• Client engagement
• Presentation and soft skills tailored to engaging business owners
• Internal stakeholder engagement skills
• Closing deals
• Ability to drive and manage client interaction
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions

Application Closing Date
Not Specified

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Relationship Manager, Priority Banking (Maryland Mall)
Job ID: 524360
Location: Lagos
Regular/Temporary: Permanent
Full/Part Time: Full time

Job Purpose

• Drive deepening activities with high-value or high potential clients with full range of BC products, continuous analytics support and collaboration with Business Specialists;
• Meet clients  when required (ie once a month)
• Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
• Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions

Key Roles and Responsibilities

• Relationship deepening by proactively reaching out to  & engaging with high value Business Clients & “Hidden larger Businesses” as per the mandated protocols
• Acquiring from ETB client referrals (MGM)
• On boarding clients on Business working capital (BWC) proposition.
• Supporting the client on any client-initiated needs
• Delivering on transactions, service requests, Mobile/Web training
• Updating CDD/ AML
• Managing Client’s credit situation

Qualifications and Skills

• Good first Degree with a minimum of a second class degree
• Requisite technical skills gained through professional associations and practical experience (3-5 years’ experience)
• Good working knowledge of banking products.

Skill Requirements:

• Product broadening
• Understanding of businesses and financials
• Enhanced multi-product BC knowledge
• Market and competition knowledge
• Client engagement
• Presentation and soft skills tailored to engaging business owners
• Internal stakeholder engagement skills
• Closing deals
• Ability to drive and manage client interaction
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions

Journey Completion:

• Discipline and time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of BC KYC/CDD principles

KYC/AML Clause:

• Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
• Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Contributes to:

• Revenues, Asset and Liabilities of BC business at country and regional level.
• Image and reputation of department and the Bank.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to aply online