Standard Chartered Bank Nigeria Vacancies [7 Positions] - Jobs in Nigeria

Standard Chartered Bank Nigeria Vacancies [7 Positions]

Posted on :

28 Jul, 2016

Category :

Banking Jobs in Nigeria

Standard Chartered Bank Nigeria – We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group’s people strategy is our focus on employee
engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

Standard Chartered Bank Nigeria is recruiting to fill the position below:


Job Title: Teller
Job ID: 521380
Location: Ilupeju, Lagos
Job Function: Retail Banking
Job Type: Full time
Regular/Temporary: Permanent

Job Descriptions
Strategy:

  • Branch Operations & Support
  • Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
  • Handle the following transactions and provide services according to the laid down procedures and standard of service:
    • Cash transactions
    • Fund transfer
    • Customer inquiry
    • Cheque collection
    • Processing of Local and Telegraphic transfers
    • Account maintenance
    • Balance confirmation
    • Customer Complaint handling
    • Rate board update
    • Cross Selling
    • Internal & external reports
    • Adherence to till limit of N100k and floor limit of N2mio
  • Assist Branch Operations & Service Manager to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
  • Make effort to improve personal product knowledge and to acquire multi-products processing skill.
  • Make effort to improve personal productivity and output level. To achieve established standard.
  • Understand and follow carefully the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
  • Ensure timeliness of managing customer’s complaint.
  • Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
  • To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
  • Build up good relationship with all internal and external customers.

KYC:

  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Risk Management – Operational Risk Policy:

  • Ensure completion of all Leading Key Risk Indicators/ KRI’s / KCSA issues relating to the branch.
  • Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility

Governance:

  • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Branches Stability:

  • Comply with processes/policies which will ensure that on-going operations are in order and which will result in superior delivery of services.

Business:

  • awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes – Operational Risk Monitoring:

  • Ensures all Branch transactions comply with internal and external policy and regulations

Clearing:

  • Outward clearing processing and control

Regulatory & Business Conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Lead the the branch team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Other Responsibilities:

  • Embed Here for good and Group’s brand and values in the branch,
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications and Skills
Academic or Professional Education/Qualifications:

  • First degree (minimum of a second class degree) in any higher institution

How To Apply
Interested and qualified candidates should APPLY HERE 

 

Job Title: Client Service Executive
Job ID: 521339
Location: Ilupeju
Job Function: Retail Banking
Regular/Temporary: Permanent
Full/Part Time: Full time

Job Descrption

Strategy:

  • Customer Service
  • Attend to customer sales / financial enquiries.
  • Evaluate customer needs and provide advice as to products required.
  • Cross sell bank products to current / potential customers.
  • Facilitate the account opening process (for rm sourced and in-branch accounts)
  • Prepare weekly reports on service issues & in branch accounts opened
  • Support acquisition and growth of customer relationships through
  • Back up custodian of TSM’s vault keys and ATM combo and ATM entrance keys
  • Back up custodian to TSM’s stock of cheque book, cards, returned cheques and captured cards
  • BVN Enrolment

Know Your Customer:

  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:“Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Business
Referral:

  • Identify other business opportunities and refer same to relevant units within the bank
  • Support the Branch Sales & Service Executive in sales and management of front office desk
  • Complaints handling and resolution

Processes:

  • Customer satisfaction
  • Attainment of branch sales & service targets.
  • Management of uncollected items [ chq bks & cards]

People and Talent:

  • Staff Versatility – ability to handle minimum 2 job function per staff
  • Ensure minimum monthly training for branch staff

Risk Management
Operational Risk Policy:

  • Ensure money laundering requirement as follows:
  • Full awareness of money laundering prevention.
  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:“Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”, observe clear desk policy always.
  • Monitoring of Front Office Branch registers to ensure compliance with standards.
  • Ensure reduced / minimal operational irregularities.
  • Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
  • Analysis and reporting of management statistics
  • Act as the responsible party under the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility

Governance:

  • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Qualifications and Skills

  • Academic or Professional Education/Qualifications; First degree (minimum of a second class degree) from a University

How To Apply
Interested and qualified candidates should APPLY HERE

 

Job Title: Branch Manager
Job ID: 521393
Location: Ilupeju, Lagos
Job Function: Retail Banking
Regular/Temporary: Permanent
Full/Part Time: Full time

Job Descritpion

Strategy:

  • To deepen existing Customer relationships and maintaining operational efficiency while providing the appropriate Service Standards.
  • To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
  • Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
  • To assist in managing the sales process for WB customers and selectively acquire new CB business where required.
  • Active participation in the Shared Distribution strategy to execute branch action plans for meeting cost targets and supporting revenue growth.
  • Deliver the Bank’s “Wealth Partner” value proposition to Customers via the “plan, build and protect” methodology.
  • Ensure full Compliance with group standards, local laws and regulations, controls and procedures of the bank.

KYC:

  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:“Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.
  • Ensure your staff are trained in combating money laundering

Business:
Budget

  • Responsible for monitoring & controlling branch costs
  • Responsible for deepening sales to WB customers and selectively acquiring CB customers

Processes:

  • Daily Team Meeting:
    • Plan today’s activity.
  • Weekly one-on-one with Direct Reports:
    • Review week’s activity.
    • Agree next week’s activity.
    • Agree remedial actions.
  • Monthly co-ordination of in branch sales

Review individual performance with team leaders:

  • Sales training sessions.
  • Disciplinary Process (Manage up OR out).

People and Talent:

  • Improve staff quality and develop their potentials.
  • Convey Targets and objectives set by top management to all staff and direct resources towards achievement of these targets and objectives.
  • Provide job rotation and OJT opportunities to enhance staff skills.
  • Carry out staff competency model (personal development planning) and performance appraisal to encourage good performance and highlight areas for development.
  • Communicate Bank and CB strategy and tactics.

Support Roles:

  • Provide efficient operational support to all business units.
  • Provide high quality financial services.
  • Provide account maintenance and support.

Characteristic Major Activities:

  • Weekly sales activities.
  • Oversee customer account maintenance/transaction activities.
  • Routine managerial duties (review operational deficiency/premises issues/performance appraisal and training/operational and cost control
  • Resolve escalated customer queries and complaints.
  • Improve staff productivity/service quality.
  • Sign all Level 3 accounts
  • Sign off on all deferrals
  • Does KCS on at least 5% of all accounts opened for the month to ensure Quality control.
  • Provide leadership and team building.
  • Cost Control.

Risk Management:

  • Ensure, through the Personal Financial Consultant and Operations Manager, proper control and efficiency of Branch.
  • Supervise work delegated to staff.
  • Alert to unusual items, unbalanced positions, irregularities and long outstanding transactions.
  • Ensure good operating security measures in the branch.
  • Limited responsibility for branch Compliance Risk Monitoring.
  • Responsible for undertaking the business monitoring and testing, and reporting findings, exceptions and results from such monitoring and testing activities.
  • Ensure, through the Branch Operations Manager, reconciliation of all branch suspense accounts.

ORMA- Responsible Person:

  • To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
  • Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
  • To perform the following key responsibilities:
    • To report Unit’s OR issues to UORM
    • To adhere to the agreed KCSA plans and approach
    • To identify and report all exceptions on non compliance with standard controls
    • To identify and report all weaknesses inherent in the standard controls
    • To maintain proper record keeping on all KCSA related activities.
    • To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions.

Security and Safety:

  • Responsible for the safety and security of the banks assets and property at the branch.
  • Ensure all drills are conducted in line with procedure and prescribed frequency.
  • Ensure all staff and new staff go through security training, undertake SAFE and ensure security awareness.
  • Submit quarterly scorecard and advise on lesson learnt.

Anti Money Laundering and KYC Process and Controls:

  • To be the branch’s Chief Compliance Officer.
  • To act as the branch’s Money Laundering Prevention Officer (MLPO)
  • Supervise the Personal Financial Consultant to ensure compliance with:
    • Guidelines and Procedures on “Know Your Customer” for Account Opening and Guidelines and Procedures on Cross –Border Account Opening Referral issued by Group Business and operations risk.
    • Controls and Procedures on “Know Your Customer and Customer Due Diligence introduced to address money laundering prevention and compliance risk.
    • “Guidelines for the submission of Suspicious Transaction Reports” issued by Head Legal & Compliance/Country Money Laundering Prevention Officer.
    • Prompt completion of L1, L2, and L3 reviews as per local/ group policy.
    • Prompt and accurate completion of all risk reports (CRM, KCSA, KCS, KRI and others that will be required, and ensure self and staff achieve required proficiency/ competency, in all mandatory risk training courses.
  • Remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
  • Ensure your staff are trained in combating money laundering

Service Quality:

  • Accountability for SQ measures and performance.
  • Maintaining good appearance of branch facilities and staff.
  • Track service performance regularly and rectify any deficiency.
  • Attend to and resolve customer’s complaints and feedback promptly.
  • Ensure strict compliance with corporate branding and visual standards.
  • Act as the responsible party under the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility

Governance:

  • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the branch team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Qualifications and Skills

  • Academic or Professional Education/Qualifications; First degree (minimum of a second class degree) in any higher institution
  • Professional Memberships; CIBN or any relevant certification

How To Apply
Interested and qualified candidates should APPLY HERE

 

Job Title: Branch Operations & Service Manager
Job ID: 521356
Location: Ilupeju
Job Function: Retail Banking
Regular/Temporary: Permanent
Full/Part Time: Full time

Job Description

Strategy
Branch Operations & Support:

  • Responsible for the setting of branch support managers operations objectives, performing their respective appraisals as well as their training / development.
  • Responsible for achieving the satisfactory grades in branch audits.
  • Responsible for the provision of support, advice and guidance to the branch network regarding all areas of operations.
  • Responsible for overall maintenance of the Branch assets
  • Custodian of Key register
  • Dual custodian for Branch vault
  • Responsible for ensuring the reconciliation and control of the various branch suspense accounts and ensuring outstanding are well managed.
  • Responsible for supervising the ATM custodian and ensuring proper reconciliation of ATM related accounts.
  • Monitor Frauds & forgeries in the region and recommend / implement appropriate actions to minimize occurrence of the same.
  • Manage and control the activities of your direct reports and ensure that they are consistently appraised, motivated and performance is optimized.
  • Monitor & control branch teller differences
  • Responsible for monitoring stock of stationery items in the branch
  • Data validation and control
  • Authorisation of account opening and other documents on filenet to perform call back with account holders on third party transactions in line with current call back matrix and DOI
  • Branch Lower vault key and Combination custodian
  • Back up ATM hood and Vault key custodianship

System Admin / IT Support:

  • Branch power
  • ATM operations and control
  • Provide operational support for Customer Payroll processing Product
  • Responsible for implementing, & managing automated distribution channels in Branches e.g. card based services, ATM’s ensuring associated projects comply with group requirements on controls.

KYC:

  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to  Customers”.
  • Ensure staff are trained in combating money laundering

Branches Stability:

  • Branch Clean up: Creation, generation & analysis of management reports on operational/risk issues.
  • Create & implement processes/policies which will ensure that on-going operations are in order and which will result in superior delivery of services.
  • awareness and understanding of the Group’s business strategy and model appropriate to the role

Business:
Budget

  • Responsible for monitoring & controlling branch costs
  • Responsible for Finance process re-engineering (reimbursement by H/O) awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes
Operational Risk Monitoring:

  • Ensures all Branch transactions comply with internal and external policy and regulations-responsible for reviewing the following reports:
  • System ID Control Report
  • Daily EOD Snapshot Report

FX Tellering:

  • Withdrawal / deposit
  • PTA / BTA sales
  • TT processing
  • Cash  stock control

Clearing:

  • Outward clearing processing and control

People and Talent

  • Demonstrate active leadership in leading the way initiative.
  • Q12 impact plans followed through and achieve improved scores with continuous staff engagement.
  • Build and create an effective back up to functions
  • Total Utilisation of all staff Leave by year-end.
  • Create and maintain staff awareness through training and monthly Branch meetings.
  • Staff Versatility – ability to handle minimum 2 job function per staff
  • Ensure minimum monthly training for branch staff
  • Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
  • Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
  • Employ, engage and retain high quality people, with succession planning for critical roles.
  • Responsibility to review team structure/capacity plans.
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management
Operational Risk Policy:

  • Ensures all Branch operation practices comply with risk and compliance procedures & processes.
  • Responsible for identifying and escalating areas of risk / loss and or system inefficiencies typically NOT covered by ORP documentation to UORM and wherever possible finding solutions to the aforementioned risks.
  • Ensure completion of all Leading Key Risk Indicators/ KRI’s / KCSA issues relating to the branch.
  • To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
  • Act as OR Coordinator for the section
  • To adhere to the agreed KCSA plans and approach
  • Responsible for consolidation & submission of all Branch Operational Risk documentation to UORM.
  • To maintain proper record keeping on all KCSA related activities
  • Initiate and coordinate efforts in implementing new regulatory and internal policy requirements
  • Responsible for ensuring the quality of ongoing monitoring and issue resolution
  • Conduct the relevant risk training for the line staff and act as business partner to provide OR advise on new business products and initiatives.
  • Responsible for developing the relevant control measures and monitoring plans
  • To identify and report all weaknesses inherent in the standard controls
  • To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions
  • Act as the responsible party under the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility

Governance:

  • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the branch team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities:

  • Embed Here for good and Group’s brand and values in the branch,
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications and Skills

  • Academic or Professional Education/Qualifications; First degree (minimum of a second class degree) in any higher institution

How To Apply
Interested and qualified candidates should APPLY HERE

 

Job Title: Manager, Credit Risk Control
Job ID: 521023
Location: Victoria Island
Job Function: Risk
Regular/Temporary: Permanent
Full/Part Time: Full time

Job Description

Credit Risk Control Processes:

  • Responsible for the operational risk framework as applicable to country CRC and the related metrics (KCIs/KRIs/CSTs). The individual needs to enhance and ensure proper monitoring and control of risks, efficiency, effectiveness and quality of CRC operations in-country and have governance over the activities outsourced to the Hubs.
  • Review CRC processes and drive standardization and automation of processes. Provide inputs / support to the Group on standardisation / automation initiatives.
  • Manage the post-launch activities (e.g. training) to ensure that policy/process improvements or initiatives are properly implemented, consistently interpreted, understood and applied
  • Prevent occurrences of near misses or operational losses arising from ineffective credit processes or controls
  • Provide assurance that the DOI and R&R implemented are being effectively executed and adhered to.
  • Ensure the service standards agreed with Business Units are met for the various CRC activities.

People and Talent:

  • Contribute to ensuring that all team members have updated training and development plans (ILDPs), and also all planned training programs are completed on schedule and within the budget
  • Ensure that the team completes the required accreditation and continuously develops its skills and knowledge
  • Active and engaged performance management through setting clear objectives and good application of the P3 process. This includes ensuring accurate data (e.g. reporting lines, job objectives, role family, titles etc.) of the team in Peoplesoft
  • Clearly identify contingency and succession plans for the team

Risk Management:

  • Ensure areas of responsibility are performing to an acceptable risk and control standard
  • Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees

Governance:

  • Ensure compliance with internal and external requirements to the extent of their applicability to processes handled by CRC. This includes compliance with local banking laws, other applicable laws.
  • Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

Key Stakeholders:

  • Constant engagement with key stakeholders to ensure that policies and processes are relevant, implementable, well understood, and properly embedded on the ground. Key stakeholders include
  • Senior Risk Officers, Business Heads / COOs, GIA, and L&C Heads covering Corporate, Institutional & Commercial Banking clients
  • Relevant members of Risk Operations management team
  • External Auditors and Regulators

Qualifications and Skills

  • A university qualification with a minimum of a second class degree
  • Good knowledge and grasp of Standard Chartered’s CIC Clients business and related policies and processes (with specific reference to documentation related policy framework), and the applicable regulatory framework that governs the CRC activities
  • Broad understanding of banking information management infrastructure and operational processes
  • Ability to provide strategic direction to the function to achieve improved stakeholder experience with documentation and drive revenue while maintaining control environment
  • Strong leadership qualities, with the ability to motivate and lead multi-country teams in changing & challenging situations
  • Strong analytical and dispute resolution skills, and the ability to command the respect of a cross functional set of professionals at a senior level
  • Ability to make independent decisions with a strong sense of empowerment
  • Excellent communication skills, and the ability to work with multi-cultural teams in an effective manner
  • Skills in project management and process improvement
  • Ability to define priorities, and to develop and execute strategies across a broad range of issues
  • Skills in managing Audit exercises at a high level to achieving acceptable risk rating

How To Apply
Interested and qualified candidates should APPLY HERE

 

Job Title: Branch Sales & Service Executive
Location:
Ilupeju, Lagos
Job ID: 521394
Job Function: Retail Banking
Regular/Temporary: Permanent
Job Type: Full time

Job Descriptions
Strategy:

  • Responsible for all sales and servicing of in house Retail Banking customers product enquires & sales to wealth affluent customers.
  • Key focus on Personal Banking, CASA (LCY & FCY), Bancassurrance, Investment Services & Personal Installment Loan.
  • Use the following as sales tools: reference forms, third party instruments, customs duty payment document (from PSBS), PTA data (potential customers from FX / TC teller).
  • Dormant account (affluent) reactivation & management. upgrading of tail accounts.

Know Your Customer (KYC):

  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.
  • Awareness and understanding of the Group’s business strategy and model appropriate to the role

Identification:

  • Identify other business opportunities and refer same to relevant units within the bank.
  • Awareness and understanding of the wider business, economic and market environment in which the Group operate

Processes:

  • Customer satisfaction
  • Attainment of branch sales & service targets.

People and Talent:

  • Ensure attendance of monthly training for branch staff
  • Staff Versatility – ability to handle minimum 2 job function per staff

Risk Management – Operational Risk Mgt and Control

  • Ensure money laundering requirement as follows:
    • Full awareness of money laundering prevention.
    • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:“Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”, observe clear desk policy always.
  • Monitoring of Front Office Branch registers to ensure compliance with standards.
  • Ensure reduced / minimal operational irregularities.
  • Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
  • Analysis and reporting of management statistics
  • Ensure daily review of Control Reports and Timely Escalation of at risk items.
  • Branch entrance key custodian.
  • Act as the responsible party under the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility
  • Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
  • The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures

Governance:

  • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the branch team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities:

  • Embed Here for good and Group’s brand and values in the branch
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications and Skills

  • University qualification with a minimum of a second class degree
  • Professional Memberships; CIBN.

How To Apply
Interested and qualified candidates should APPLY HERE

 

Job Title: Cash Management Operations Manager
Location: Victoria Island, Lagos

Job Purpose

  • Assist Unit Head in coordinating, driving and directing effective compliance and operational risk management at the Business Unit level.
  • Implement controls within the Business Unit to meet all regulatory and internal requirements
  • Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues.

Key Responsibilities
Operational Risk (OR) Organization:

  • Ensure OR objectives for the year are communicated to and adopted by RPs in their JOs & JDs
  • Ensure OR toolkits are embedded within the business (KRI, Phoenix Risk & Loss Module, ORF Optial)
  • Disseminate internal policies, regulatory requirements and other OR related communication to the unit in a timely fashion
  • Develop / update procedures for compliance and management of operational risk in a timely fashion
  • Coordinate and/or undertake periodic self-assessments within the unit
  • Undertake periodic OR review assessment on high-risk processes, as required
  • Facilitate implementation of OR initiatives for the business unit
  • Review OR issues reported by the unit for completeness and accuracy
  • Coordinate and consolidate OR issues and loss reporting in Phoenix for prompt escalation to OR Committees
  • Ensure significant risks issues (including issues highlighted by Group Internal Audit, external audit, regulators and compliance reviews) are addressed in an adequate and timely fashion
  • Source of reference within the business unit in facilitating and promoting the understanding of OR
  • Be involved in the risk analysis of a complaint as it could indicate a process-weakness or control breakdown.
  • Ensure that all significant OR issues are escalated as required by policy in a timely fashion.
  • Double-hat or  act as a backup for Head, CMO
  • Performance of BKCSA, GKCSA on Optial before due date (if available) and submission of FORC papers promptly to R&C.
  • Reviewing of COPMan checks carried out by Cash Operations RP. Exceptions noted to be escalated to Head Cash Operations and R&C.
  • Monthly surprise checks using the agreed UORM checklists to ensure adherence.

Money Laundering Prevention (MLP) and Sanction Procedures:

  • May act as Unit Money Laundering Prevention Officer
  • Assist BMLPO in ensuring appropriate internal controls and procedures for Money
  • Laundering are in place, working as intended and documented
  • Assist in the investigation of financial crime risks, where appropriate
  • Review and evaluate SAR raised by business for escalation to BMLPO/CMLPO
  • Source of reference for MLP related issues and interpretation of policy / regulatory requirements
  • Be aware of and comply with Group Policy, Local Laws and Regulations relating to the prevention of Money Laundering and Terrorist Financing

ORF Optial:

  • Review new/changed regulatory or policy requirements and consult L&C / ORO on application of regulatory requirement (where necessary)
  • Work with RPs, BUH and ORO on control measures and monitoring plan within stipulated timeframe
  • Review the quality of the business monitoring and work together with the unit reps to increase quality of monitoring
  • Follow up on system triggered reminders on overdue monitoring items (review root cause of items falling due)
  • Maintain an updated Country user list. Communicate any additions or deletions of users and user access issues with HUSA
  • Source of reference for minor Optial system issues

Business Continuity Planning (BCP):

  • Coordinating BCP efforts for the Business Units within responsibility
  • Review ad hoc (risk based) review reports on level of testing at BCP site
  • Review ad hoc (risk based) review reports on adequacy / efficiency of BCP resource

Reviews / Audit:

  • Conduct risk-based ad-hoc reviews together with ORM (where necessary)
  • Act as a coordinator for internal/external auditors and compliance reviewers at the business unit level
  • Review report on OR/compliance findings and work together with the business unit to close gaps identified.

Training:

  • Act as a coordinator in the Business Unit in facilitating and promoting understanding and management of OR by identify training needs on Compliance and OR
  • Schedule training calendar according to theme [eKYC, MLP, OR, Compliance, Optial, Phoenix etc]
  • Coordinate training effort with bank-wide training plan (where necessary)
  • Conduct OR training either as lead or co-facilitator
  • Conduct risk awareness training for new policies, procedures and related issues.
  • Source for and prepare OR training programmes and materials and customize according to business needs

MIS & Regulatory Reporting:

  • Compute and compile for submission daily, weekly and monthly reports of business volumes, KPI and KRI.
  • Compile for submission all metrics and ad hoc requests from Group and other major stakeholders.

Investigations:

  • Daily review of all open items in Nostro and Suspense accounts with a view to ensuring there are no over-aged items.
  • Escalation of all Level 2 and 3 items to the Unit Head.
  • Monthly proof of account submission to finance via FCS.

Qualifications and Skills

  • A minimum of  a second class Degree in any relevant course.
  • Minimum 8 years banking experience in operations.
  • Sound knowledge of basic banking operations.
  • Understanding of CBN Forex regulations relating to Trade and Exchange.
  • Sound knowledge of SCB payment and collection policies.
  • Supervisory skills.
  • Good communication and PC skills.

How To Apply
Interested and qualified candidates should APPLY HERE

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