Standard Chartered Bank Recruiting [September 2015] - Jobs in Nigeria

Standard Chartered Bank Recruiting [September 2015]

Posted on :

14 Sep, 2015

Category :

Banking Jobs in Nigeria

Standard Chartered Bank Nigeria We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group’s people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the position below:

Job Title: Relationship Manager, Priority

Job ID: 485472
Location: Port Harcourt
Job Function: Retail Clients
Regular/Temporary: Permanent
Full/Part Time: Full time

Role
Client deepening and retention:

  • Portfolio of “high-value” Priority Clients besides other clients
  • Engage Priority & hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
  • Meet clients when required (ie once a month)
  • Prepare and educate clients to interacting via Mobile/Web, Client Centre
  • Covers for members of Priority Team when they are not available (team)

Engaging an Deepening Activities
Methodically engage (remote):

  • Needs/anchor products
  • Individual banking products (Deposits, Wealth Products, Mortgage, Credit Cards)
  • Have complete knowledge of the clients in terms of the profile & assets
  • Create analytics-backed next best conversation

Meet & deep sell (remote & in person)

  • Needs/anchor products
  • Individual banking products (Deposits, Wealth Products, Mortgage, Credit Cards)
  • Have complete knowledge of the clients in terms of the profile & assets
  • Create analytics-backed next best conversation
  • Meet in person to meet advisory needs(once a month/quarter)
  • Connect client with specialists
  • Set up products
  • Conduct/connect for periodic KYC
  • Conduct fulfillment & activate
  • Service (remote)
  • As needed by clients
  • Refer most servicing activities to Client Service Managers
  • Acquiring on referrals 1. Connect & prepare (remote)
  • Needs/anchor products:
  • PL, CASA, CC, Wealth Products
  • Connect & start up referred leads
  • Explain proposition & requirements in full
  • Meet, listen and determine further needs
  • set up anchor products & initiate cross-sell
  • Conduct/connect for KYC
  • Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch
  • Conduct fulfilment & activate

Product Broadening:

  • Enhanced multi-product Priority knowledge
  • Market and competition knowledge Client engagement
  • Needs-based relationship deepening skills
  • Presentation and soft skills tailored to engaging Affluent Clients
  • Internal stakeholder engagement skills
  • Closing deals
  • Ability to drive and manage client interaction
  • Communication and presentation skills
  • Negotiation and objection handling
  • Client training on digital solutions
  • Branch Banking risks & Processes Journey completion
  • Discipline and time management to handle a client portfolio
  • Ability to solve problems and close issues without handing over
  • Ability to match solutions to client needs
  • Understanding of Priority KYC principles

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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