Standard Chartered Jobs: Ops Control & Support Officer

Standard Chartered Bank (LSE: STAN, SEHK: 2888,OTCBB: SCBFF) is a British bank headquartered in London with operations in more than seventy countries. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) and employs 73,000 people.

Job Description

Customer Due Diligence Review Officer will perform a second level check on all accounts opened within the country to ensure that the relevant documents are maintained in the mandate file.

The officer will also ensure that the accounts are appropriately risk classified and documented evidences are maintained in file. Where there are disparities appropriate escalation in line with the policy is done.

Job Key Roles & Responsibilities

– To ensure CDD Quality assurance is performed on all categories of current and savings accounts opened within the bank.

– Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements.

– To provide guidance to operational staff in the form of up-to-date procedures/user guides.

– To ensure that evidence of review is maintained in customer’s file

– Communicate deficiency findings to the branches in line with the policy.

– To ensure that findings from CDD review is captured on the CDD Deficiency Report [MDTS] and updated when regularized by the branch.

– Place appropriate restraints on all accounts with CDD deficiencies in line with the Policy.

–  Provide periodically for MIS reports on Accounts Services functions for review by the various businesses.

– Ensure workflow is reviewed periodically to improve efficiency and control.

– Provide daily reports of all accounts with CDD deficiencies to the business and Relationship managers..

– Update all regularizations on accounts on the Mandate deficiency tracking system .

– Provide monthly Key Performance Indicator [KPI] figures on number of accounts reviewed.

Qualifications & Skills

– B.Sc University Degree(2:2 Minimum).

– Few years experience in relevant field.

– A broad and in-depth knowledge of banking practices with relevant working experience in account opening unit.

– A good working knowledge of risk management.

– Must be customer-oriented, as a primary responsibility is to ensure that the unit provides a high standard of customer service.

– Good inter-personal and management skills.

– Ability to manage the operation of computer systems ebbs.

– Microsoft skills – Spreadsheets and word processing.

– Good organization skills.

– In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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