Support Engineer at Q-Voda Telecommunications

Q-Voda Telecommunications is a privately held, limited company based in Nigeria with affiliates in U.S and offices in Lagos and Abuja in Nigeria. We were licensed by Nigeria Communications Commission (NCC) in year 2004 as a Private Telephone Operator. Q-Voda Telecommunications Ltd. is a telecommunications service company that provides Private Network Links. We also provide turnkey solutions to customers by offering complete system engineering and network design for wireless networks. We provide effective online and mobile solutions for the challenges of corporate information sharing.

Job Title: Support Engineer

The Role
The Support Engineer will report to the Project Manager and be responsible for providing website and technical support to external organizations, as well as help our customers to resolve technical challenges. In addition you will be the ‘link’ to our technology provider/s. The successful candidate will have extensive knowledge of the Internet or be ready to learn and grow quickly.

Duties And Responsibilities

• Provide telephonic support and escalate problems
• Help customer with resolving technical problems
• Handle contact with technology supplier regarding technical issues
• Support colleagues with various computer related issues
• Offer basic desktop/laptop support;

Requirements

• First Class Degree in Engineering
• Previous experience in a technical support role an advantage
• You have excellent written and verbal communication skills (English)
• Good telephone manner and interpersonal skills
• You are service-minded, a quick learner and a problem solver
• You have good interpersonal skills.

Application Deadline
February 11, 2012

How To Apply
Interested and qualified candidates should send CV and resume to: [email protected]