Zain Nigeria: Team Member (Fraud Management)

Zain Nigeria is a leading mobile and data services operator with a commercial presence in23 Middle Eastern and African countries with over 13,000 employees providing a comprehensive range of mobile voice and data services to over 72.5 million** active individual and business customers (December 31, 2009). Zain Nigeria recruits Team Member (Fraud Management) to be based in Lagos

Basic  Job Purpose:
Detect and Prevent Subscriber and network Fraud using the FMS and other data sources.
Conducting Fraud Investigations and estimating potential losses
Monitoring subscriber’s usage fraud and updating profiles based on usage.
New Product Review and product assessment
Ensure compliance of the new Near Real Time Roaming Data Exchange(NRTRDE)
Ad hoc reviews and duties as may be required by the Team leader.

Main Duties & Responsibilities:
Prepare fraud investigation/incident reports with recommendations for management.
Managing and updating information on the fraud database
Preparing and organizing Fraud Awareness /education sessions- E-mail, Presentations and Interactions.
Providing other teams with information when required .i.e. credit control, internal audit
To ensure NRTRDE implementation is effective and efficient and responsibilities are maintained within the agreed timeline/ Monitor all Tap In Roamers
Conducting interviews, investigations(including CDR analysis) and process audits
Preparing processes & procedures for fraud management
Reviewing of other unit’s processes & procedures and identifying control lapses which may lead to fraud.
Reviewing Roaming/Postpaid & prepaid High Usage Reports (HUR)
Establishing and escalating high/unusual or irregular patterns of usage that is typical to fraud/abuse for all subscribers.
Carry out reviews on usage data ,sources of credit, to detect anomalies or suspicious activities that can lead to fraud
Carrying out regular fraud checks on activation, migrations & deactivated subscribers.
Reviewing the FMS Thresholds and Events on the Network when required.
Reviewing New Products specifications for fraud indicators prior to launch of the product.
Conducting usage checks on Desk phones, test lines, Float phones for indications of Fraud/abuse.
Detect fraudulent customers who have not given ALL the details. Also detects dealer fraud where fictitious customers are activated
Review of Commission payment greater than revenue/Returned cheques
Review of backend entry /adjustments into SOG/ Minsat /HLR
Adopt the use of I2 software for carrying out investigations and presentation of fraudulent subscriber pattern analysis.
Provision of call detail records and other subscriber information to Law Enforcement Agents via Regulatory Unit.
Provision of call details records to internal stakeholders i.e. internal audit, security and logistics

Competencies & Qualifications:
University or relevant Degree
4 – 6 years experience in the Telecommunications industry
At least 3 years experience in Fraud Management

Closing Date: 7th June 2010

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