AB InBev (International Breweries Plc) Latest Job Vacancy

Posted on :

7 Jan, 2021

Category :

Technical Jobs in Nigeria

AB InBev (International Breweries Plc) is the world’s leading brewer. We produce over 500 beers, including world-famous brands such as Budweiser, Stella Artois and Corona.

Local Africa brands such as Carling Black Label, Hero, Kilimanjaro, 2M, Eagle and we want like-minded, hard-working and passionate people to join our teams in Africa. We are recruiting to fill the position of:



Job Title: Technical Specialist
Location: Port-Harcourt, Rivers
Employment Type: Full time

Job Description

  • An exciting opportunities exist for highly skilled and result driven Technical Specialist in our Port Harcourt Brewery of International Breweries Plc, Nigeria reporting to the Technical Operations Manager – Infrastructure.
  • The incumbent will install and maintain computer systems and networks in order to ensure smooth operations while delivering IT support using a broad range of technologies.

Duties and Responsibilities

  • General user support of all company devices and software
  • Troubleshoot and provide resolutions to issues and outages
  • Build an internal knowledgebase with technical documentation, manuals and IT policies
  • Support, configure, maintain and upgrade our networks and in-house servers
  • Ensure the Resolved Status Service Level Agreement (SLA) is not breached by resolving tickets timeously
  • Ensure that tickets are updated in line with the Process (With approval from the customer and a valid reason)
  • Answer user inquiries regarding computer software or hardware operation to resolve problems timeously
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Refer major hardware or software problems or defective products to vendors or technicians for service
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities on the relevant systems
  • Ensure that tickets are acknowledged before they breach the Ticket Acknowledgement SLA
  • Quality Assurance Management – Ensure that a QA average of 98% is achieved on all call management assessments individually, based on ticket management quality
  • Customer Experience: Excellent customer service delivered daily to avoid escalations, customer complaints and re-opening of calls
  • Provide active resolution on all calls or emails logged for IT assistance within the agreed upon SLA timeframes
  • Train others in computer interface or software use


  • Bachelor’s degree in computer science or related field
  • Experience with databases, networks (LAN, WAN) and patch management
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
  • IT Certification will be an advantage (e.g. ITIL, CCNA, CCNP, MCSA, MCSE)
  • Minimum of 2 years’ experience in network admin, systems support or similar role
  • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure

Key Competencies and Attributes:

  • Excellent communication skills
  • Resourcefulness and problem-solving aptitude
  • Great at organizing, prioritizing and multitasking
  • Analysis & diagnostic investigation

To Apply
Interested and qualified candidates should:
Click here to apply

Anybody asking you to pay money to schedule your interview or offer you job may be a scam