Adexen Nigeria Vacancies: Customer Service Rep.

Posted on :

18 Feb, 2010

Category :

Customer Service Jobs in Nigeria

Adexen Jobs in Nigeria (Description)

The ideal candidate must have a first experience in a similar position in an FMCG company.

The Customer service representative will provide a valuable link between customers and the company. She/ he will be responsible for responding to customer inquiries and making sure that any problems they are experiencing are resolved.

The position is based in Lagos, Nigeria.

Job Responsibilities:

  • The candidate should be able to manage customer claims.
  • Conduct NPS (net promoter score) surveys time to time and prepare reports for management
  • Collect VOC of customers/Dealers and customers and report to manager.
  • Manage and forward customers claims to manager’s and follow up until claim closes.
  • The candidate should be able to maintain system reports and analyze.
  • Reply to customers’ e-mail

Job Qualifications:

  • 3/ 5years experience in a similar position.
  • Possess excellent inter-personal relationship.
  • Ability to work in multicultural environment and under pressure.
  • Fully fluent in spoken and written English.
  • Corporate presentation, excellent interpersonal skills

Click here to apply online to Adexen

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