Adexen Jobs in Nigeria (Description)
The ideal candidate must have a first experience in a similar position in an FMCG company.
The Customer service representative will provide a valuable link between customers and the company. She/ he will be responsible for responding to customer inquiries and making sure that any problems they are experiencing are resolved.
The position is based in Lagos, Nigeria.
- The candidate should be able to manage customer claims.
- Conduct NPS (net promoter score) surveys time to time and prepare reports for management
- Collect VOC of customers/Dealers and customers and report to manager.
- Manage and forward customers claims to manager’s and follow up until claim closes.
- The candidate should be able to maintain system reports and analyze.
- Reply to customers’ e-mail
- 3/ 5years experience in a similar position.
- Possess excellent inter-personal relationship.
- Ability to work in multicultural environment and under pressure.
- Fully fluent in spoken and written English.
- Corporate presentation, excellent interpersonal skills
Click here to apply online to Adexen