ARM Life Plc New Positions Available [7 Positions]

ARM Life is the Insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities.

We are recruiting to fill the vacant positions below:

Job Title: Regional Head, Business Development
Location: Nigeria
Job Type: Full-Time
Job Summary

• Coordinate the sales and relationship management activities in a given region to ensure set targets are met. In addition, manage and guide the Team Leaders and Sales Executives under the region to execute the firm’s sales/marketing strategy.

Principal Duties and Responsibilities

• Set and drive targets for the Team Leaders and Sales Executives in the region Organise periodic training sessions for sales staff in the region
• Coordinate and supervise the activities of all Staff in the region
• Create and implement detailed strategies on areas of opportunities for organic growth of the business: transfer window, unfunded to funded, State business, NSITF, AVC, Small businesses, Gratuity Scheme Management and offshore pensions transfer
• Develop creative ways to position the firm for the transfer window in the Region; especially by focusing on high value target organizations such as CBN & other wellpaying Regulatory Agencies/Parastatals, Oil & Gas Companies, Telecom Companies, Banks, Multinational Companies & DFIs, Conglomerate Companies,  Hotels, large Trading Companies, large Construction Companies, etc to meet up with the segment budget for the FY
• Create and implement a detailed plan in conjunction with operations and relationship management for the conversion of federal public sector, State and private unfunded to funded accounts in the Region to meet up with the FY budget
• Create and implement an AVC pilot plan with the top 1,000 contributor cluster Create and implement a detailed plan for the marketing of the multi fund structure implementation in your Region
• Ensure the optimal use of the work tools deployed to all office locations and service centres
• Work in conjunction with IT & Operations on the biometrics project and to drive your Region to achieve success of this project
• Addressing all internal audit and compliance issues identified by the respective units on your areas of responsibility.

Daily Activities/Tasks

• Develop relationships with organizations in the private and public sector Manage the Team Leaders and Sales Executives in the region and oversee activities of staff in all other departments
• Work closely with Sales team to meet set targets
• Keep track of competitor activities and recommend strategies to ensure the company remains an industry leader.

Requirements
Minimum Qualifications:

• A University degree / HND is preferred and a minimum of 8 years of related work experience.
• If candidate has worked (or works) in regional role capacity would be an added advantage.

Required knowledge, skills and abilities :

• Knowledge of Pension/Asset & Investment Management and the Financial Services Industry at large.
• Good multitasking capabilities
• Presentation skills
• Relationship management skills
• Demonstrated ability to work autonomously and as an effective team member, including the ability to establish work priorities, meet determined deadlines and commitments, and achieve established goals and objectives Issues management ability

Generic Skills :

• Ability to work well under pressure
• Very good interpersonal skills
• Good verbal and written communication skills
• Result oriented
• Service oriented
• Customer focused

Supervisory Skills :

• Client relations
• Strong organizational skills
• Conflict management

 

Job Title: Financial Accountant
Location: Nigeria
Job Type: Full-Time
Job Summary

• Management accounts preparation, financial modelling and reporting; planning and budgeting.

Principal Duties and Responsibilities

• Consult with management to guide and influence long term and strategic decision making within the broadest scope
• Develop financial models, conduct benchmarking and process analysis · Conduct business studies on past, future and comparative performance and develop forecast models ·
• Identify trends, advise company and recommend actions to a senior financial analyst based on sound analysis
• Track and determine financial status by analyzing actual results in comparison with forecasts
• Determines cost of operations by establishing standard costs; collecting operational data. Identifies financial status by comparing and analyzing actual results with plans and forecasts.
• Guides cost analysis process by establishing and enforcing policies and procedures; providing trends and forecasts; explaining processes and techniques; recommending actions. Corporate finance and information analysis
• Improves financial status by analyzing results; monitoring variances; identifying trends; recommending actions to management.
• Providing advice to budget holders on all aspects of budgetary control
• Reconciles transactions by comparing and correcting data.
• Recommends actions by analyzing and interpreting data and making comparative analyses; studying proposed changes in methods and materials. Consult with management to guide and influence long term and strategic decision making within the broadest scope

Requirements
Minimum Experience:

• A good first degree in Accounting, Finance or Economics
• Membership of ICAN, ACCA or CIMA
• Minimum of 6 years Accounting Experience

Minimum Qualifications:

• Strong technical accounting skills and knowledge of accounting standards
• Advanced excel skills
• High level of IT literacy and familiarity with Business Intelligence and ERP systems
• Attention to detail and ability to work as part of a team
• Excellent communication skills

 

Job Title: Contribution Processing Officer
Location: Nigeria
Job Summary

• Focus on tracking and managing all collection channels and resolving issues associated with collection of remittances. This will be geared towards increasing our share of clients’ wallet.

Principal Duties and Responsibilities

• Collection of all schedules from relevant stakeholders
• Logging of schedules received on workflow for processing
• Forwarding all received schedules to UBA custodian
• Reduction of unprocessed monies
• Updating of employer contacts on Navision
• Follow up with employers for schedules for all cleared effect on daily bank statement.
• Manage all schedule related platforms-EPCCOS, Employer portal, Remita etc. Ensure daily, weekly, and monthly reconciliation of lines of transactions against every schedule received/ sent to UPCL
• Follow up with relevant stakeholders on fund expected from other PFAs, either based on PenCom confirmation or otherwise.
• Report generation on transaction history on need basis or as requested by employers
• Visits to employers where issues remain outstanding for more than 5 working days
• Provide solution to all exception on unprocessed monies- NDB, excess remittance, shortfalls, period confirmation etc.
• Communicate with employers through various communication channels on remittance issues
• Follow up with employers to ensure issues are resolved promptly

Daily Activities/Tasks:

• Tracking and monitoring of remittance collections
• Engaging all stakeholders involved in collection management
• Working closely with other units to ensure employer and clients expectations are met

Education and Experience Requirements

• BA/BS degree or equivalent with a strong academic background, preferably in business, marketing, or communications.
• Zero to three years’ experience in sales, relationship management, and team management roles

Other Requirements:

• Excellent communication and interpersonal skills
• Excellent relationship management skills
• Ability to listen actively and translate thoughts to action
• Highly developed Emotional Intelligence
• Excellent organization and time management skills Ability to develop daily, weekly, and monthly call plans
• Excellent team work and relationship management skills with the ability to manage cross-functional relationships across multiple levels and business units
• Highly organized and proactive with a strong attention to detail
• Excellent verbal/written communication skills with a “can do” attitude
• Strong proficient in all Microsoft Office programs, especially Microsoft Excel

 

Job Title: Customer Experience Officer
Location: Nigeria
Job Type: Full-Time
Job Summary

• Attend to all issues identified by a Client using product knowledge.
• Provide support to the Business Development Team within your location.
• Ensure timely and factual communication with Clients.
• Prompt resolution of all complaints received and escalate where necessary.

Principal Duties and Responsibilities

• Attend to walk-in Client (enquiries, requests, and complaints) and ensure that their issues are met and resolved timely whilst meeting their expectations. Send & respond to incoming mails
• Register incoming and outgoing Mails from courier services
• PIN generation for newly registered Clients
• Authorization of update forms before forwarding to DMU
• Process complaints/request received from Marketing Executive
• Utilising customer interactions to solicit sales lead for the Business Development units
• Receive inbound calls and SMS from clients; process their enquiries & complaints providing relevant information
• Office Maintenance: – Serves as distribution channel for incoming and outgoing mails/documents
• Compute Retiree Benefits and advise on Withdrawal Options
• Turnaround Time (TAT) management

Requirements
Education Qualification:

• Minimum – B.A (ED), B.Sc, HND

Competence:

• Basic understanding of Financial Service Industry (esp. Asset Management) and familiarity with the Firm’s products and services
• Commendable knowledge of pension regulations and the regulatory structure in the Nigerian business environment Excellence
• Client Relationship Management
• Strong organizational skills
• Service orientation
• Customer focus

Communication:

• Excellent written and oral communication skills
• Exceptional attention to detail

Interpersonal Skills:

• Ability to build strong working relationships with internal and external stakeholders
• Ability to effectively work independently and/or collaboratively to accomplish assignments with minimal supervision

Motivation and Commitment:

• Self-starter
• Commitment to quality
• Strong work ethic
• Result-oriented
• Ability to work well under pressure

Computing:

•  Proficiency in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications

 

Job Title: Team Leader, Business Development
Location: Nigeria
Job Summary

• Manages the sales of the Retirement Savings Accounts (RSAs) within a defined geographic area and around areas as deemed fit by the firm to ensures consistent and profitable growth in sales revenues through positive planning, deployment and management of sales personnel.

Principal Duties and Responsibilities

• Manage and expand existing businesses through effective customer services
• Collaborate with sales executives in achieving set target through effective sales strategies
• Employing the best possible strategies in improving firms client base
• Manages an assigned geographic sales area to maximize sales revenue and meet set objectives
• Develops specific plans to ensure funds under management (FUM) growth
• Manages and develops sales staff
• Coordinates proper company’s resources to ensure efficient and stable sales result
• Holds regular meeting with sales executives
• Perform sales activities on major account for retention purposes
• Assist sales executives in managing High Net worth Individuals (HNI’s) and Pension Desk Officers (PDO’s)

Daily Activities/Tasks:

• Courtesy call to organisations in their order of priorities for retention purposes
• Courtesy visits to HNI’s of organisations for AVC purpose/retention
• Routine visits to Pension Desk officers for continue business(RSA)
• Cold call to non client(organisations) for clients expansion(RSA)
• Cold call to non clients/organisations for the purpose of the transfer window(EOI)
• Routine visits to organisation with inconsistent remittance and unfunded accounts issue
• Collaboration with sales executives for routine visits to clients Competency

Other Requirements
Required Knowledge, Skills, Education and Abilities:

• A University degree / HND is preferred; or a minimum of four years of related experience or training
• Excellent oral and written communication skills
• Good knowledge of the Microsoft office suits
• Problem solving and analytical skills to interpret sales performance and market trend information’s

Generic Skills:

• Basic knowledge on the use of Ms Excel / Ms Word and Power Point

Supervisory Skills:

• Proven ability to lead and motivate sales team
• Ability to educate and impact knowledge on sales executives
• First hand knowledge of the Pension Industry and PRA Act.

 

Job Title: Supervisor, Contribution Processing
Location: Nigeria
Job Summary

• To directly manage the remittance and contribution collection team within the employer management team.
• Focus tracking and managing all collection channels and resolving all issues associated with collection of remittances.
• This will be geared towards increasing our share of clients’ wallet and building a large referral network.

Principal Duties and Responsibilities

• Oversee payment monitoring and matching of schedules to every line of transactions on the daily statement.
• Develop strategies to track and ensure a seamless contribution collection process. Ensure that all risks issues that affects contribution collection are mitigated. Strategies must consider specific action plan for conversion of unfunded accounts to funded and unprocessed monies.
• Ensure all exception on bank statement without schedules are requested from employers daily.
• Oversee the reconciliation of bank statement with UPCL daily demanding CTS for all cleared effect to our account.
• Manage all schedule related platforms-EPCCOS, Employer portal, Remittal, UPCL FTP
• Ensure daily follow up with employers for schedules on payments received.  Ensure daily, weekly, and monthly reconciliation of lines of transactions against every schedule received/ sent to UPCL.
• Follow up with relevant stakeholders (employers, Custodian, Reconciliation Unit etc.) on fund expected from other PFAs, either based on PenCom confirmation or otherwise.
• Report generation on transaction history on need base or as requested by employers
• Visits to employers where issues remain outstanding for more than 5 working days
• Regular communication with team members to keep them updated on business activities and topical issues with a view to resolving problems relating to client relations and marketing that may rise from time to time.
• Training and develop the team to improve productivity and efficiency

Daily Activities and Tasks:

• Tracking and monitoring of remittance collections
• Engaging all stakeholders involved in collection management Working closely with other units to ensure employer and clients expectations are met.

Education and Experience Requirements

• BA/BS degree or equivalent with a strong academic background, preferably in Business, Marketing, or Communications. An MBA will be an added advantage
• Minimum of 5 years’ experience in sales, relationship management, and team management roles
• At least 3 years of direct work experience in a sales management/business development/relationship management

Other Requirements:

• Excellent communication and interpersonal skills
• Excellent relationship management skills
• Ability to manage a team effectively.
• Excellent knowledge of the financial market
• Ability to listen actively and translate thoughts to action
• Highly developed Emotional Intelligence
• Excellent organisation and time management skills
• Deep analytical and problem-solving experience; Familiarity with data tools (e.g. SQL or Cognos) Ability to develop daily, weekly, and monthly call plans
• Excellent team work and relationship management skills with the ability to manage cross-functional relationships across multiple levels and business units
• Highly organized and proactive with a strong attention to detail
• Excellent verbal/written communication skills with a “can do” attitude
• Strong proficient in all Microsoft Office programs, especially Microsoft Excel

 

Job Title: Sales Executive
Location: Nigeria
Job Summary

• Profiling new clients and bringing in new business to the company while sourcing for EOI, AVC and having CIS presentations in organisations

Principal Duties and Responsibilities

• Opening and closing of new businesses.
• Registration of new clients and/ or staff of organizations.
• Processing of RSA form for timely generation of pins.
• Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
• Sales of Additional Voluntary Contribution to clients alongside their RSA. Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
• To ensure that accounts opened are funded

Daily Activities and Tasks:

• Prospect for new business and make ‘cold calls’ to establish relationship were necessary
• Schedule a list of organizations to visit for new recruits/staffs
• Enlist clients who are dissatisfied with their PFAs’ for transfer
• Resolve issues or challenges with pensions. e.g. Updates on mobile alert Follow up on remittance and channel to the appropriate unit

Minimum Qualifications

• A minimum of OND
• Excellent communication and interpersonal skills
• Excellent Negotiation skills

Other Requirements
Required knowledge, Skills and Abilities:

• Good problem solving skill.
• Good analytical skill
• Good knowledge of Microsoft office suite
• Optimistic Attitude

Generic Skills:

• Team worker, interpersonal skills, commercial focus.
• Flair, energy and sustained capacity for hard and smart work
• Confident and Sociable
• Outstanding interpersonal, organizational and communication skills with very fluent English.

Supervisory Skills:

• The charisma to lead team members in achieving set objectives.
• Good relationship management skills

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline  26th October, 2017