Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business. We are recruiting to fill the position below:
Job Title: Customer Service Representative
Locations: Abuja (FCT) & Lagos
- We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Candidates should possess B.Sc. Degree in Mass Communication or any related discipline.
- Must have relevant industry experience working with customer support.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
Interested and qualified candidates should send their CV to: firstname.lastname@example.org with the Job Title as the subject of the e-mail.
Application Deadline: 28th May, 2021.