Ascentech Services Limited – Our client, an FMCG company, is recruiting to fill the position below:
Job Title: I.T Support Engineer (Sophos Experience)
Location: Ibeju Lekki, Lagos
Job Type: Full-time (Onsite)
Employment Type: Full-time
- As the I.T. Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.
- Provide Sophos customers with technical support within the defined parameters of Sophos satisfaction and covering our network products.
- Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that include, but are not limited to: installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration.
- Handle technical escalations within team response/resolution targets.
- Provide team leader/manager feedback with regards to technical support procedures and policies with the goal of improving overall customer satisfaction as well as engineer efficiency.
- B.Sc. / H.N.D. in Computer Science, Electronic Engineering, Computer Engineering or related field.
- 2-4 years’ experience in the IT field, including experience as a Systems/Network Administrator, or a technical support role supporting Systems/Network administrators.
- Experience with security products, such as Firewalls, IPsec, IDS/IPS, Anti -Spam, Anti-Virus, Web Security proxies, Email Security filters, VPNs.
- Experience with Linux operating systems through the command line level
- Experience with active directory (or any LDAP variant) group policy configuration and deployment.
- Experience with cloud virtualization such as Amazon AWS or Microsoft Azure.
- The ability to work with complex problems where analysis of situations or data requires review.
- Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.
- Applicants must be resident around Lagos Island and its environs for proximity purpose.
N120,000 – N150,000 / Month
Interested and qualified candidates should send an updated Resume(s) to: [email protected] using the Job Title as the subject of the email.