Bolton White Hotels & Apartments Ongoing Recruitment

Bolton White Hotels & Apartments is a leading firm in the hospitality industry. We are dedicated to ensuring the comfort of our guests. Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Bolton White Hotels & Apartments is superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable, we combine the experience of our team which represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success.

We are recruiting to fill the position below:

Job Title: Guest Relation Officer
Location: Abuja
Duties and Responsibilities

• Meet and greet guests upon their arrival at the hotel
• Interact with guests and provide a welcoming atmosphere
• Cooperate and coordinate with the other hotel departments to provide an efficient service
• Provide general information and directions
• Coordinate and supervise activities for guests
• Attend to guests’ queries, needs and other special requests
• Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
• Promote the facilities and services offered by the hotel
• Advise and assist guests on leisure activities, places to visit and travel arrangements
• Be especially attentive to repeat guests and other VIP guests
• Bid farewell to guests at the end of their stay

Requirements/Educational Qualification

• Minimum of Higher National Diploma in Hospitality Management or other relevant course.
• Candidates should be FEMALE ONLY.

Required Skills:

• An outgoing and cheerful personality
• A diplomatic and polite manner
• Guest service skills
• The ability to multi-task and work under pressure
• The ability to keep confidentiality and privacy
• Communication and listening skills
• Organizational and time management skills
• Decision-making, negotiation and problem solving skills
• A smart and well groomed appearance (have to look really smart at all times!)
• The ability to deal with difficult situations and sensitive issues
• Fluency in English and ideally knowledge of a foreign language
• Telephone manners
• Computer literacy

Other Requirements:

• General knowledge of various topics such as the arts, cuisine, history, geography and culture
• The ability to absorb information quickly and updated daily on the latest news, events and so on
• The ability to communicate with people from all walks of life and of different nationalities
• Fluency in other indigenous or foreign languages will be an added advantage.

How to Apply
Interested and qualified candidates should send their Application Letter and CV’s to: [email protected] Using the Job Title as email Subject.

Application Deadline  24th November, 2017.