BWC Hotels Latest Job Vacancies [3 Positions]

At BWC Hotels your stay is an experience. An Experience in luxury. With world class services we create that perfect environment for business or pleasure. Come, spend some time with us and let us take care of everything.

We are an ocean view hotel situated right next to the new Eko Atlantic city. We are in the heart of commercial district which during the day houses the movers and shakers of the financial world and at night is the hotspot for the young and wild at heart.

We are recruiting to fill the position below:

Job Title: Waiter/Waitress
Location: Lagos

Job Description

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Communicate with customers to resolve complaints or ensure satisfaction.
• Process customer bills or payments.
• Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Communicate dining or order details to kitchen personnel.
• Take customer orders.
• Prepare checks that itemize and total meal costs and sales taxes.
• Process customer bills or payments.
• Take orders from patrons for food or beverages.
• Take customer orders.
• Check patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Enforce rules or regulations.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Serve food or beverages.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Present food or beverage information or menus to customers.
• Clean tables or counters after patrons have finished dining.
• Clean food service areas.
• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
• Prepare hot or cold beverages.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Arrange tables or dining areas.
• Inform customers of daily specials.
• Present food or beverage information or menus to customers.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Arrange tables or dining areas.
• Present food or beverage information or menus to customers.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Stock serving stations or dining areas with food or supplies.
• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
• Collect dirty dishes or other tableware.
• Schedule dining reservations.
• Assist customers with seating arrangements.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
• Clean food preparation areas, facilities, or equipment.
• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
• Serve food or beverages.
• Prepare foods for cooking or serving.
• Prepare hot or cold beverages.
• Escort customers to their tables.
• Assist customers with seating arrangements.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Stock serving stations or dining areas with food or supplies.
• Garnish and decorate dishes in preparation for serving.
• Add garnishes to food.
• Describe and recommend wines to customers.
• Present food or beverage information or menus to customers.
• Provide guests with information about local areas, including giving directions.
• Provide customers with general information or assistance.

Requirements

• Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.
• Experience: minimum of 3 years hotel-related experience desired

 

Job Title: Porter
Location: Lagos

Job Description

• Checks the daily arrival list for VVIP’s or guests with special need.
• To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggages it and return the identification slips to guests.
• Assists guests with luggage to the front desk.
• Escorts guests to room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packages and flowers to guests rooms and other offices.
• Provide items on loan to guest and collect the items back from guest before departure

Requirement/Education

• High School or equivalent education.

Application Deadline 4th October, 2018.

 

Job Title: Front Office Receptionist
Location: Lagos

Job Description

• Represents the hotel to the guest throughout all stages of the guest’s stay. Determinate’s a guest’s reservation status and identifies how long the guest will stay.
• Helps guests complete registration forms and then assigns rooms, accommodating special requests whenever possible.
• Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Guest Service Associate Duties and Responsibilities

• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• Knows how to use front office equipment.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange,
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill/invoice settlement, posting charges
• Advice guest of any messages received for them.
• Communicate services and amenities of the hotel to guests.
• Obtain proper identification for tax-exempt guests and attach the form to registration card.
• Direct the porter to escort guest and transport their luggage to the room.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Advice guest of any messages, mail, faxes, etc. received for them.
• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

Prerequisites

• Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.
• Experience: minimum of 3 years hotel-related experience desired.

Application Deadline 8th October, 2018.

How To Apply
Interested and qualified candidates should send their CV’s to: [email protected]