Castel Resources – Our client, a reputable Firm in Abuja, is recruiting to fill the position below:
Job Title: Customer Service Manager
Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time
- Our client is seeking to hire an experienced Customer Service Manager to provide excellent customer service throughout the organisation.
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities.
- B.Sc / HND qualification in Business Administration or a related field.
- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
- Must have 5 years of experience in customer services.
- Promixity to gwarimpa is necessary.
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation.
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
25th November, 2022.