CornerStone Staffing Recent Employment Opportunity

Posted on :

30 May, 2019

Category :

Media Jobs in Nigeria, Sales Jobs in Nigeria

CornerStone Staffing – Our client, a big player in the FMCG industry is looking to recruit suitably qualified candidates to fill the vacant position below:
Job Title: Telesales Agent – Internship
Location: Lagos

Job Description

  • This is a 2-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Your job as a Telesales Agents is to:

  • Give customers the best options on their purchase
  • Give product information
  • Increase our sales via varied communication channels

Responsibilities

  • Respond to customer questions in a timely manner either via phone, email and chat
  • Attract potential customers by answering questions/suggesting information about our products and services
  • Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Challenge and influence hotel to improve service level and operational standards
  • Build and maintain strong working relationships with staff
  • Completion of service reports by collecting and reporting on call log information
  • Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
  • Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues

Knowledge, Skills, and Experience

  • Minimum of a B.Sc/HND required in any field.
  • At least 1 year of Call Centre and/or Telemarketing/ Telesales experience
  • A proven track record of working in a customer service environment is required
  • Flight Ticketing skill is an added advantage
  • Eloquent and customer-oriented, with experience in cold calling
  • Effective communication and interpersonal skills (both written and verbal)
  • Highly persuasive and comfortable with handling customer’s objections
  • Thrive in a fast-paced environment to consistently meet or exceed sales targets

Interested and qualified candidates should:Click here to apply
 


Job Title: Customer Service Interns

Location: Lagos

Job Description

  • We seek to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.

Qualifications
Knowledge, Skills, and Experience:

  • Minimum B.Sc degree in any field
  • 1-2 years experience in Customer Relationship Management will be a plus.
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
  • Effective communication and interpersonal skills (both written and verbal)
  • Self-motivated and able to work independently and in team environments
  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Ability to multi-task and manage several projects simultaneously
  • Exceptional customer service and follow up skills

Interested and qualified candidates should:Click here to apply

 

Application Deadline: 30th June, 2019.