Customer Service Executives/Fresh Graduate Trainee

Posted on :

14 Jun, 2017

Category :

Vacancies in Nigeria

Pace Setters Limited is a newly re-branded financial institution,
since 1998 we have been in business.

Due to our business expansion, we are having job opening for the
advertised position.

Responsibilities:

The customer service department is responsible for every
customer relationship and services, the customer service executive
will also be responsible for organizing and supervising all of the
administrative activities that facilitate the smooth running of an
office, as well as the generation and development of new business
opportunities.

The Graduate trainee will be responsible for staffing, and training.

Other Responsibilities include:

  • Providing professional service to customers and liaising
    with key parties including third party suppliers and other company
    offices.
  • Process sales invoicing in accordance with established
    procedures and standards.
  • Receive supplier purchase invoices, ensuring they are
    correct and passed to appropriate department for processing.
  • Help ensure each shipment generates the maximum
    contribution to the company by keeping constant focus on meeting the
    required service level at the lowest possible cost.
  • Maintain and file all records in accordance with company procedure.
  • Constantly review working processes with carriers and
    transport companies to ensure best practice, but also that fees
    charged are inline with competitors.
  • Assist the sales team with quotations and client/product knowledge.
  • Work in conjunction with the Customer Services Team
    Leader, which will require you to produce reports and statistics for
    meetings.
  • Delegating work to staff and managing their workload and output
  • Writing reports for management and delivering presentations
  • Responding to customer queries and complaints
  • Ensuring company policies are observed
  • Ensuring all appliances and equipment are working at optimum level
  • Produce weekly report of all activities
  • Performing other related duties as required

Skills and Competencies

  • Ability to communicate effectively with both the external and internal customers
  • Ability to multitask
  • Excellent oral and written communication skills
  • Time and self-management skills
  • Supervisory skills
  • Relationship Management
  • Ability to work well under pressure
  • Well-organized
  • Strong client management skills

Requirements

  • 1-3 years working experience.
  • Minimum OND

How To Apply:

Forward a detailed CV to recuritmentpace@gmail.com

Application deadline is 25 June.

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