Customer Support Staff at an Online Payment Processing Company (VoguePay)

Posted on :

18 May, 2016

Category :

Customer Service Jobs in Nigeria, Graduate Jobs in Nigeria is a leading online payment processor whose vision is to offer buyers and sellers a secure and easy-to-use means of transacting business online.
We hereby require application from suitably qualified candidates to fill the position below:

Job Title:  Customer Support Staff

Ref No: VPCS16

Job Description

  • Must be effectively manage different communication channels
  • Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Research, prioritize and resolve customer issues in timely and accurate fashion
  • Maintain documentation of customer inquiries and responses for future reference.

Skills and Requirements

  • Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.
  • Must have Customer Relation skills.
  • Must be creative and initiative.
  • Must use the position applied for as the subject of application.
  • Possess minimum of B.Sc/HND.
  • Must not be more than 28 years of age.
  • Must be able to work under pressure.
  • Must be able to work with or without supervision.
  • Must be learnable and teachable.

How to Apply

Applicants should send their CV’s and portfolio (as a link or attachment) to [email protected] with the email subject “VPCS 0516.”