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Customer service executives serves customers by providing product and service information; resolving product and service problems.
Graduate Trainee plan, direct and coordinate the administrative functions of the organization. They oversee specialists in their duties; consult with executives on strategic planning, and link a company’s management with its employees.
Customer Service Representative Job Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
- Interview applicants about their experience, education and skills
- Contact references and perform background checks
- Inform applicants about job details such as benefits and conditions
- Hire or refer qualified candidates
- Conduct new employee orientations
- Process paperwork
Customer Service Representative Skills and Qualifications:
- Customer Service, Product Knowledge, Quality Focus, Problem Solving,
- Market Knowledge, Documentation Skills, Listening, Phone Skills,
- Resolving Conflict, Analyzing Information , Multi-tasking
- Minimum of smart ND for either positions
Interested and qualified candidates should forward a detailed CVs to [email protected]
Application deadline 23rd August.