Customers Service Executives/ Graduate Trainees Fresh Job Opening

Posted on :

2 Aug, 2018

Category :

Customer Service Jobs in Nigeria

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Customer service executives serves customers by providing product and service information; resolving product and service problems.

Graduate Trainee plan, direct and coordinate the administrative functions of the organization. They oversee specialists in their duties; consult with executives on strategic planning, and link a company’s management with its employees.

Customer Service Representative Job Duties:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Graduate Trainee:

  • Interview applicants about their experience, education and skills
  • Contact references and perform background checks
  • Inform applicants about job details such as benefits and conditions
  • Hire or refer qualified candidates
  • Conduct new employee orientations
  • Process paperwork

Customer Service Representative Skills and Qualifications:

  • Customer Service, Product Knowledge, Quality Focus, Problem Solving,
  • Market Knowledge, Documentation Skills, Listening, Phone Skills,
  • Resolving Conflict, Analyzing Information , Multi-tasking
  • Minimum of smart ND for either positions

Interested and qualified candidates should forward a detailed CVs to [email protected]

Application deadline 23rd August.

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