De Santiago Milan Hotel and Suites Recent Employment Opportunities [3 Positions]

Posted on :

13 Sep, 2019

Category :

Management Jobs in Nigeria, Transportation Jobs in Nigeria

De Santiago Milan Hotel and Suites is a top-class Luxury hotel with elegant and glamour. Starting from the lobby of the hotel to the elegantly finished rooms, the interior provide a comfortable and unmatched experience. Our hotel is primed for corporate, business and leisure travelers, offering superior services and excellent facilities. We are recruiting to fill the positions below:


Job Title: Front Office Manager
Location: Lagos
Core purpose of the Job

  • Directly Manages all front office personnel and ensures proper completion of all front office duties.
  • Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
  • Prepare monthly reports and budget for front office department.

Task Complexity

  • Ensure smooth operation of the front office; follow up with satisfaction with guest related issues.
  • Check-in and check-out, coordinate all guests’ requests, inform them of hotel service, features and room amenities.
  • Maintain a positive attitude that will provide team work within the organization and must possess and display high level of personal standard.
  • Effective management of guest relations, ensure that 90% of guests leave good reviews and feedback.
  • Develop and implement annual guest satisfaction strategy with cooperation and collaboration of the entire team.
  • Manage the Hotel Database.
  • Ensure each and every guest is treated in a warm, friendly, efficient and accurate manner.
  • Conduct routine checks on machines and equipment to ensure proper running of the front desk.
  • Ensure porters carry out their functions effectively and efficiently, provide assistance with guest luggage.
  • Liaise with other departments on behalf of guest.
  • Strict implementation of sales processes and procedures.
  • Effective management of room sales.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

Job Specification
(Experience & Training) Academic and Professional:

  • First Degree from the Arts, Sciences or Humanities.
  • Minimum of four (4) years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.


  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
  • Ability to spot and resolve problems efficiently.
  • Mastery in delegating multiple tasks.
  • Communication and leadership skills.
  • Up to date with food and beverages trends and best practices.
  • Ability to manage personnel and meet financial targets.
  • Guest-oriented and service-minded.
  • Attitude: Must be Friendly, honest, transparent and diligent in all dealings.

N80,000 monthly.



Job Title: Maintenance Supervisor
Location: Lagos
Core purpose of the Job

  • To take care of the hotel’s infrastructure (e.g. buildings, electricity.) You will manage maintenance personnel and plan various renovation and repair projects.
  • In this role, you should be organized and proactive.
  • Your goal will be to ensure our hotel premises are safe and functional for guests and employees alike.

Task Complexity

  • Design servicing periods and Inspect all equipment and run tests where necessary for:
  • Generators.
  • Air Conditioners.
  • Elevators.
  • Kitchen burners.
  • Laundry machines.
  • Borehole tanks.
  • Gym equipment.
  • Constant check of diesel level.
  • Routine checks of hotel facilities to carry out repairs where necessary.
  • Effectively delegate any maintenance issues to be resolved on each shift and small projects to the right skills in the team, planning and managing effective works.
  • Adhere to daily and weekly checks to ensure smooth operation of site.
  • Develop a Planned Preventative Maintenance (PPM) schedule, ensure full preventative maintenance is carried out, plan in missed maintenance activities, and lead the team to deliver effectively.
  • Schedule both internal and external work(s) maximizing planned down time and reducing unplanned downtime.
  • Manage the team to ensure machine availability, reactively managing dysfunctional machinery with the Shift management.
  • Optimize equipment according to standard procedure, enhancing performance and product quality, ensuring the achievement of all Key Performance Indicators (KPIs).
  • Ensure routine calibration and maintenance requirements of a variety of electro-mechanical, hydraulic and pneumatic systems are undertaken.
  • Ensure that designated buildings, plant and facilities are fit for purpose and to provide proactive support/solutions when required.
  • Develop clear accountability for maintenance materials spend combined with a strategy to manage expenditure.

Qualifications / Experience

  • Manufacturing/Engineering Degree is preferred, or HND, BTech.
  • Extensive plant level experience with significant proven man management experience
  • Completed a fully indentured apprenticeship with a mechanical/ electrical / electronic discipline.


  • Excellent leadership and man management skills.
  • Excellent interpersonal skills.
  • Ability to manage a variety of cross-functional team members.
  • Excellent written, verbal and presentation skills.
  • Excellent organizational and follow-up skills.
  • Competent in problem solving, team building, planning and decision making.
  • Commercially aware.
  • Good time management for meeting strict deadlines.
  • Attitude: Must be Friendly, honest, transparent and diligent in all dealings.

N70,000 monthly.



Job Title: Driver
Job Description

  • We are looking for dedicated individuals with good time management skills for the position of Drivers.
  • The role would require a physically fit individual who might be required to work nights and weekends and always ensuring that vehicles are always ready for use, among other duties.


  • Map out driving routes ahead of time to determine the most expedient trip.
  • Listen to traffic and weather reports to stay up-to-date on road conditions.
  • Adjust the route to avoid heavy traffic or road constructions, as needed.
  • Answer clients’ questions about the area and local places of interest.
  • Ensure the car seats are clean and comfortable for all riders.
  • Schedule regular car service appointments and report any issues.
  • Book car wash and detailing services to maintain interior and exterior cleanliness of the car.
  • Maintaining an organized travel schedule.
  • Ensuring that vehicles have sufficient fuel and are always ready for use.
  • Updating monthly mileage records.


  • A valid driver’s license.
  • 4 – 7 years driving experience.
  • Must be up to 35 years of age and above.
  • Extensive knowledge of the operating area.
  • Physical strength and ability to lift up to 70 pounds.
  • Excellent organizational and time management skills.
  • Exceptional interpersonal skills.
  • Good verbal communication.
  • Proficiency using GPS devices.

N50,000 monthly.



To Apply
Interested and qualified candidates should send their Applications and CV to: [email protected] using the Job Title as subject of the email.

Note: Only qualified candidates will be contacted


Application Deadline: 18th September, 2019

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