Ericsson Nigeria: Hardware Services Delivery Manager

Posted on :

12 Sep, 2013

Category :

Telecom Jobs in Nigeria

Ericsson is the world’s leading provider of communications technology and services. Our offering comprises services, software and infrastructure within Information and Communications Technology for telecom operators and other industries. We are enabling the Networked Society with efficient real-time solutions that allow us all to study, work and live our lives more freely, in sustainable societies around the world.

Ericsson is recruiting to fill the position of:

Job Title: Hardware Services Delivery Manager

Ref No: 00100490
Location: Lagos

Job Description

  • The Hardware Services Delivery Manager (HDM) role resides within the regional organization in Customer Unit (CU), local company or regional level.
  • The purpose of the role is to be fully operationally responsible for the Hardware Services delivery within own organization. In order to handle this responsibility the HDM needs to make sure that contractual Service Delivery targets are met and drive improvement programs for cost optimizations and processes and tools in line with Hardware services operational plan.

Responsibilities & Tasks

  • Drive local company delivery.
  • Secure Communication and Cooperation.
  • Adapt Hardware Services strategies.
  • Supervising Hardware Services performance.
  • Securing service agreements.
  • Follow up on regional HWS financial accountability.
  • Handle the HWS regional delivery responsibility.

Core Competences:

  • Fundamental Leadership Competence.
  • Presentation Skills.
  • Communication Skills.
  • Administration & Organizing Skills.
  • Financial Analysis Skills.
  • Negotiation & Argumentation skills.
  • Change & Improvement Management Skills.
  • Interpersonal Skills.
  • Customer Relationship Handling Skill.
  • Hardware Services Knowledge.

Preferred Qualification and Experience Requirements

  • Good Customer Relationship Management skills.
  • Good financial and business skills.
  • Very strong personal interaction and people management skills.
  • Advanced negotiation skills.
  • Good leadership & communication capabilities.
  • Very good knowledge and understanding of Ericsson´s services product portfolio and delivery processes.
  • Ability to adapt to and drive change. 


Application Closing Date
18th September, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: when the page comes up, select Nigeria in the location option box, then Clicksearch for jobs, click on Hardware Services Delivery Manager.

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