Etisalat Nigeria: Head, Churn and Retention (July 2010)

Posted on :

5 Jul, 2010

Category :

Telecom Jobs in Nigeria

Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976. In its 32 years of operations, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation and reliability among regional and international operators. Etisalat Nigeria recruits Head, Churn and Retention

Position: Head, Churn & Retention, Ref: HCR
Reporting to: The Director –Marketing Segment & Strategy,
Department: Commercial
Our Ideal Candidate:

  • Leverages appropriate channels Customer care, retail outlets, Corporate Sales and company website to drive execution of churn and retention strategies
  • Provides leadership and guidance to team members and manages subordinates’ performance towards achievement of overall team objectives.
  • Monitors and controls budgetary needs of unit
  • Leads team in developing effective customer retention strategies, identifying customer profitability and employing churn modeling techniques to define propensity to churn
  • Develops business’ churn and retention KPls
  • Performs any other duties assigned by the Director, Marketing Segments and Strategy

Qualification and Experience:
•    A first degree in a relevant discipline
•    Industry Certification(s) and or Post-graduate /professional qualification(s) in a related field(an added advantage)
•    Expert knowledge of competitive environment ,consumer trends and trade practices in the industry
•    Eight (8) to twelve (12) years relevant work experience, with at least three(3) years procurement experience in a managerial role
•    Interested candidates are expected to :
•    Be highly focused and success driven
•    Be strategic and analytical thinkers
•    Possess excellent communication skills(oral and written)
•    Possess high levels of integrity and self regulation

How to Apply:
•    Prepare your most recent curriculum vitae as a Microsoft Word document and save in your full name
•    Quote reference code of your desired position as subject and send your CV to the following email  address:        [email protected]
All applications will be treated in confidence and only short-listed candidates will be contacted.

Closing Date: 13th July 2010