Posted on :
5 Aug, 2014
5 Aug, 2014
Etisalat has received several awards and endorsements for its quality and innovative services. Barely six months of operations in Nigeria, the Nigerian Communications Commission (NCC) pronounced Etisalat, Nigeria’s best network based on quality of service indices. In November 2012, Etisalat again received another award from the NCC for Excellent Customer Service. Other notable awards include – Brand of the Year award, Fastest Growing GSM Company of the Year, Best Marketing Company, Most Innovative Corporate Social Responsibility Company, Friendliest Tariff Mobile Operator, Best Telecoms Customer Service and Most Innovative Mobile Operator among others.
Etisalat Nigeria commenced commercial operations on 23 October 2008 with a promise to deliver innovative and quality services in Nigeria, Since then, Nigeria has continued to witness its innovative services. On 26 September 2011, Etisalat launched its 3.75G HSPA+ network in Nigeria. The 3.75G HPSA+ network will enable Nigerians enjoy super fast broadband services for both personal and business needs.
Etisalat Nigeria has seen unprecedented growth in the Nigerian telecoms industry with 17 million subscribers and consistently demonstrates its core values of – teamwork, integrity, passion for excellence, empowering our people and growing our people to Nigerians as it offers them world-class telecommunications services.
Indeed, at Etisalat the future is a world in which technology extends people’s reach on all fronts.
Support the overall IT strategy with solid technology plans and roadmaps. Maintain/update and govern the execution of technology plans that are aligned with the business strategy and vision across the IT stack for Etisalat with strong visibility on how IT contributes to business success. Responsible for the end to end (multi-tier) Enterprise IT and Telco centric systems capacity planning to ensure availability of adequate capacity to meet business requirement in a sustainable and optimized manner.
Support the effort for the development and periodic update of the IT strategy to ensure that IT actions are clearly defined and appropriately scoped to deliver business value.
Assist in the definition of the blueprint that drives IT investment. Continuously align IT actions with business goals.
Develop end to end technology plans based on the IT strategy;
Guide technology decisions, ensuring alignment with business objectives and established architecture principles & standards.
Accountable for the implementation of IT plans;
Facilitate the process for creation and/or collection of key technology architecture artefacts. Ensure timely, accurate and up-to-date documentation of the IT landscape.
Oversee and drive the implementation of reusable architectural artefacts and solution components to deliver business benefits based on critical business considerations such as faster time to market, quick time to value, improved QoS/QoE, business agility, operational stability and IT cost efficiency/optimization.
Assist with the establishment of architecture principles and standards and enforcement of these through the platform of the Architecture Review Board and other architecture governance processes.
Review and recommend approval for all proposed IT solution designs as prerequisite for solution build and implementation.
Validate compliance to architecture principles at key development checkpoints for solutions in development on one hand and changes to those in production on the other.
Oversee the interworking of multivendor and multi-technology IT solution set to ensure seamless interoperability and compatibility. Eliminate complexity and potential change inhibitors within the IT landscape.
Support the development and maintenance of a roadmap of IT initiatives to deliver the target architecture for the realization of extant business visions and strategies.
Conduct IT products, solution and technology analysis and reviews for selection recommendation in compliance with architecture standards and to ensure fitness for purpose.
Analyse solution options and make recommendations for the articulation of business cases for IT investments.
Drive technology innovation to create business value in terms of improved business performance and ROI.
Own and manage the development/deployment of a fit-for-purpose framework for continuous capacity planning & monitoring with a view to proactively meeting and anticipating business demand across all IT systems.
Produce capacity plans to proactively meet the demand on the IT organization to ensure that the business is adequately positioned to respond to internal/external demand in a consistently efficient and effective manner.
Ensure alignment of capacity plans for IT infrastructure with those of other demand management / planning functions across all technology functions within the organization.
Liaise with other teams within and outside IT in the process of delivering required capacity and business capabilities.
Track and evaluate usage statistics of deployed systems and advise on required capacity provisioning actions.
Provide technical leadership for the implementation and integration of assigned IT projects.
Own the design of fit-for-purpose solutions to solve business problems by leading design workshops with key stakeholders with strong emphasis on business value, risk and on time to value.
Own project technical deliverables and ensure delivery to acceptable standards.
Facilitate and oversee the testing of integrated systems within assigned projects.
Perform other duties as assigned by Head, IT Strategy & Architecture Governance.
First degree or equivalent in Electrical/Electronic Engineering, Computer Science/Engineering or other numerate science.
Postgraduate/IT professional qualifications/Certifications in related fields will be an added advantage eg Possession of relevant IT (OEM & Non OEM) certification is a key advantage e.g. TOGAF, ZF, Cisco, HP, Oracle, IBM, Huawei etc
Experience,Skills & Competencies
Six (6) to eight (8) years relevant work experience with at least three (3) years in a supervisory role.
Experience in multiple, diverse technology environments and domains.
Good understanding of telecommunication business and technology model.
Practical working knowledge with hands-on exposure to key mobile CSP network elements.
Very good understanding of business analysis and project management methods.
Very good conceptual and analytical thinking.
Good interpersonal and communication skills.
Manager.Service Integration (IT)
Designs and integrates components and interfaces based on service design specifications. Scope covers all non-charging related requirements, including platforms and solutions deployed to serve customers (all touch-points) and the internal business units. Identifies, analyses and evaluates alternative integration design solutions. Contributes to decisions about tools, methods and approaches to integration in large programs and projects. Identifies, analyses and evaluates alternative integration design solutions. Develops measurement criteria to evaluate programs and projects and develops or reviews estimate on integration aspects of projects. Pro-actively monitor and mitigate risk. Stays up to date with current and future technology and technology/business process trends related to the mobile telecoms and associated industries.
Strong contributor to service innovation. Support innovation that delivers business value and continuous improvement on platform and services;
Responsible for the development of product platform roadmaps;
Responsible for the identification and management of risks related to the service delivery function and related platforms;
Manage relationship with supporting vendors in ensuring business objectives are delivered
Analyse requirements and end-to-end solution analysis & design for new services and/or extending existing services within the BSS/OSS and other components within the service delivery domain;
Accountable for the development/implementation of services, including integration with core BSS/OSS domain and with third-party application. Manage the end-to-end delivery of approved solution blueprints;
Over-sight of issue/problem resolution relating to BSS/OSS and other components within the service delivery stack. Accountable for implementation of audit recommendations and remediation of all related compliance issues for components managed by role;
Accountable for the delivery of defined components of projects in the BSS/OSS & service delivery domains;
Formulate policies/design processes for improvement and enforce compliance;
Serve as IT interface with the rest of the business such as Technical, Roaming & Inter-carrier, and Customer Care etc. on solutions and integration relating to BSS/OSS platform and other service delivery platforms;
Assist in implementing the function’s work programs and plan in line with agreed procedures and guidelines;
Manage inter-functional relations to ensure synergy across the various departmental functions;
Prepared/Compile agreed periodic activity and performance report for attention of Head, Product management.
Perform any other duties as assigned by the Head, Product Management.
First degree or equivalent in Engineering, Computer Science/IT, or a related or relevant discipline.
Postgraduate and/or professional qualifications in related fields will be an added advantage.
Experience,Skills & Competencies
Six (6) to eight (8) years work experience with three years in a supervisory role.
Work experience in designing and implementing solutions across BSS/OSS and other Telco product & services stack. Strong solution design and development experience;
Strong technical knowledge of integration /middleware technologies and core network elements (e.g. MSC, SMSC etc.) including experience of the Intelligent Networks (IN)/Charging platforms, voucher management, CRM tools, Tibco ESB, telephony/interactive systems etc.;
Strong awareness of new developments in the mobile telecom industry and integration patterns for the implementation of new business/revenue models;
Ability to communicate excellently (verbal and written), particularly in communicating complex technical details in very simple and clear business terms;
Exceptional analytical, creative, quick-learning and critical thinking skills
Specialist.IT Program & Portfolio Management
Provide support to project delivery organizations and oversee the successful completion of initiatives through planning, execution and monitoring of projects. Primarily focused on timely and cost-effective delivery of business benefits.
Support project delivery organization in managing time, quality and scope of IT implementations to ensure there are no deviations from plan and ensure efforts are focused on delivering the agreed objectives;
Establish and maintain relationships and communication with key internal and external stakeholders across the organization;
Provide adequate feedback system on process improvement initiatives which are outcomes of program oversight function;
Directly supervise the planning and execution of all IT projects to ensure delivery of business benefits;
Influence resource allocation from all Etisalat stakeholders to achieve efficient & timely delivery of project output;
Support the coordination of the IT Program board meetings and follow through with agreed actions. Ratify status reports for projects in-flight. Provide oversight function for all governance reporting;
Responsible for preparing and generating reports to Etisalat corporate PMO, group and other aspect of business;
Identify and respond to risks / escalated problems from vendor organizations during implementation;
Enforce compliance for all project changes.
Influence Etisalat and project delivery organization stakeholders by creating positive relationships through the appropriate channels to manage expectations and agreed objectives
Promote quality of project delivery process by ensuring compliance to Etisalat quality and test standards;
Manage inter-functional relations to ensure synergy across the various departmental functions to deliver strategic projects;
Maintain a central record system and ensure knowledge base for all implementations are maintained for audit and reference purposes;
Perform other duties as assigned by the Manager, Program and Portfolio Management
First degree from a recognised university
Project management qualification (eg. Prince2 , PMP)
Experience,Skills & Competencies
Three (3) to Five (5) years relevant work experience particularly in a project driven organization.
Experience in a telecomms environment would be an advantage.
Good Communication & Presentation skills
Problem Solving skills & Good Analytical skills