Fresh Job Recruitment at MTN Nigeria [5 Positions]

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the following vacant positions below:

Job Title: Senior Manager, Business Partnering
Location: Lagos

Job Description   

• Lead and direct the delivery of best-in-class HR support to line management through HR business partnering, HR solutions & policy implementation as well as attraction & recruitment of best-fit human resources.
• Extract value from what we already have through divisional focused commercial activities such as: divisional business optimisation projects, contracts review and negotiation, capital/budget efficiency activities within division, etc.
• Innovation – identifying and taking advantage of new business opportunities, e.g., through stimulating new business opportunities, divisional products launched, division product/process innovation, structural changes within division, etc.
• Maintain leadership in the ICT/Digital industry by influencing state/local legislations & policies, participating in local level industry think-tanks, building & extending national B-2-B and similar relationships, etc.
• Enhance/expand MTN’s role in the larger national and ecosystem through participation as a thought leader, executing local CSR projects, involvement in local industry non-ICT policy & think-tank activities etc.
• Divisional people leadership activities: coaching, staff development and motivation through intra staff coaching, employee networks mentorship/support, own division employee engagement projects, faculty roles, inter/intra talent mentorship, etc.
• Generic activities necessary for positive business outcomes such as: supporting recruitment, thought leadership as internal (interview/disciplinary) panel member, influencing next level leaders (e.g., at BPR) etc.
• Support the Shareholder return strategy by developing and implementing HR Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Review value-adding opportunities within line departments and contribute to the development of HR Business Partnering strategies, demonstrating deep understanding of MTNN business strategies and needs of client department.
• Develop detailed plans in support of approved HR Business Partnering strategies, organizing required resources, monitoring and periodically reporting progress of plans.
• Develop HR Business Partnering business plans in alignment with HR Service Delivery strategies and define operational parameters and ensure services delivered to the line meet set targets and standards.
• Scope and challenge existing HR policies and practices with appropriate HR specialists and seek to continuously improve the services provided to the business. i.e. strive for continuous improvement; bring business understanding / alignment to HR policy development and; provide a conduit for testing draft policy within the business.
• Lead the team of HR Business Partners to counsel and provide advisory services to managers on the identification and management of talent, employee performance and conflict resolution.
• Review the capacity needs of the line and in liaison with management, develop strategies and plans to adequately resource the business with the right people (factoring culture fit as well), in the right place and at the right time.
• Track and promote effective management of high performance culture in the line and ensure that BP team works with the Culture & Engagement team on culture and change initiatives, as well as improving employee engagement in culture surveys.
• Lead HR Business Partners in working cross functionally with the Industrial relations officer to advice and support line managers and supervisors as required in the review of work practices and/or conditions of employment and to facilitate change through appropriate negotiation and consultation with staff representatives.
• Manage attendance of business partners at employee council meetings and documentation of outcomes and participate in employee counselling sessions and grievance sessions, ensuring industrial harmony.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training    

• Fluent in English and language of country preferable
• A first degree in a behavioural Science field, good knowledge of HR processes
• A Masters’ degree,  MBA preferably
• 10 years HR generalist experience in a multinational business environment/ world class organization
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• 3 years Broad HR specialist experience (learning, performance, recruitment, Reward & OD)

Minimum Qualification    

• BA, BEd, BEng, BSc, BTech, HND or LLB

How to Apply:

Interested and qualified candidates should apply here 

 

Job Title: Senior Manager, Employee Services
Location: Lagos

Job Description

• Leads efforts to articulate/revise, enforce and monitor the adequacy and effectiveness of Human Resource Management Policies
• Drives the execution of initiatives that ensure MTNN maintains a harmonious work environment with peaceful relations between employees across all staff cadres, between Management, Senior and Junior Staff Groups, between Management, etc.
• Leads in developing and maintaining staff welfare programs and expatriate support
• Extract value from what we already have through divisional focused commercial activities such as: divisional business optimisation projects, contracts review and negotiation, capital/budget efficiency activities within division, etc.
• Innovation – identifying and taking advantage of new business opportunities, e.g., through stimulating new business opportunities, divisional products launched, division product/process innovation, structural changes within division, etc.
• Maintain leadership in the ICT/Digital industry by influencing state/local legislations & policies, participating in local level industry think-tanks, building & extending national B-2-B and similar relationships, etc.
• Enhance/expand MTN’s role in the larger national and ecosystem through participation as a thought leader, executing local CSR projects, involvement in local industry non-ICT policy & think-tank activities etc.
• Divisional people leadership activities: coaching, staff development and motivation through intra staff coaching, employee networks mentorship/support, own division employee engagement projects, faculty roles, inter/intra talent mentorship, etc.
• Generic activities necessary for positive business outcomes such as: supporting recruitment, thought leadership as internal (interview/disciplinary) panel member, influencing next level leaders (e.g., at BPR) etc.
• Review HR Service Delivery Approach and develop appropriate employee services operating strategy, ensuring alignment with HR Strategy and MTNN’s overall objectives and goals.
• Develop employee services enhancement plans/programs in support of approved HR Employee Services strategies and develop associated cost estimates and budgets.
• Review and standardize human resources service delivery and develop service improvement strategies, as well as coordinate implementation of related plans.
• Define and agree service levels with HR customers, track and monitor services and provide periodic reports on delivery of services for management review.
• Manage and coordinate the employee assistance and employee suggestion/feedback programs (organisation and culture effectiveness surveys), administering and providing clarity on objectives of surveys.
• Review survey feedback and identify performance improvement needs in the area of employee relations, staff welfare administration, employee suggestions and culture change management.
• Analyse HR practices, policies, procedures and employment laws, interpret and advise/counsel senior management in these areas.
• Develop and review process and procedure for creating and managing Corporate Council.
• Manage staff disciplinary process and investigate issues such as working conditions, disciplinary actions, complaints, turnover, work-related conflicts, etc.
• Provide immigration support services for MTNN staff and oversee and ensure adequate landing support for expatriates.
• Manage communication to the business of the demise of staff including notifying HR Reward and provide support to the family of the deceased staff, arranging visits and delivering condolence message on behalf MTNN.
• Manage and coordinate the allocation and distribution of end-of-year benefits as provided by MTNN, ensuring proper accounts and reconciliation are carried out and documented.
• Manage delivery of medical service benefits to MTNN staff.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training

• Minimum of 4 year tertiary qualification / Masters advantageous
• Fluent in English and language of country preferable
• First Degree in arts or a Social Science related discipline
• Masters’ Degree in human resource development
• Minimum 10 years’ experience including:
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• 4 years HR generalist experience
• 3 years management experience within the HR function
• Good knowledge of HR Processes
• Good Knowledge of service quality management

Training:

• Industrial Relations and Labour Law
• Relationship Management
• People Management
• Expatriate Management
• HRIS

Minimum Qualifications:

• BA, BEd, BTech, HND or BSc.

How to Apply:

Interested and qualified candidates should apply here 

 

Job Title: Service Transition Manager
Location: Lagos

Job Description

• Manage the transitioning of all planned and emergency services into production to improve on customer services
• Manage and support the contract and service level agreements of the IS organization
• Manage the Service Asset Life circle of all IT Assets
• Ensure all transitioned services have an element of digital services before go life with proper SLA for measuring digital services
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.
• Identify and develop a robust pipeline of prospects within the strategic accounts which are systematically qualified, whilst managing the decision-making process within the account to ensure sales opportunities are closed.
• Develop compelling business cases for investment within relevant verticals, to assist in clearly identifying return on investment and risk.
• Contribute to the development of IS Services strategies and develop detailed plans in support of related strategies, organizing required resources, monitoring and periodically reporting progress of plans.
• Ensure IS conforms to the current trend of Bimodal structure of IT in relation to Change and Release Management
• Research new process improvement methodologies and approaches to aligning the IS organization to the business in terms of Change, Release, Configuration and Service Level Management.
• Manage and coordinate all Information System Change and Release Management processes with the aim of reducing and elimination business downtime and improving customer experience
• Get service requirements from the business and draft Business SLAs to aligning IT to the business
• Manage the Service Asset Life cycle of all IT Assets
• Manage all IT Licenses in compliance to regulatory and compliance
• Manage and drive business partnering and engagement to improve IS business satisfaction index and improved business relationship
• Assess resource requirements and assist in preparing the budget for IS Infrastructure services.
• Review IS related issues, acting as single point of service transition as related to Change and Release Management issues.
• Chairs the Change Control Board and review impact with the business for approval
• Identify and manage the Service Asset Life circle of all IT assets with regular audit and reporting.
• Ensure the preparation and presentation of periodic management reports on the activities of the Change, Release and SLA management

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Occasional local and international travel often at short notice.

Experience & Training:

• First degree in Computer Science/ Engineering or related discipline
• Fluent in English
• ITIL v3 Expert, PMP or PRINCE2
• Master’s Degree in a relevant discipline will be an added advantage
• Minimum 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in developing and Managing Change, Configuration and Release Management in an IT environment to support service delivery.
• Hands on experience in developing and managing business SLAs and contracts with inclusion of License management for the organisation.
• Hands-on experience in Support service in an ITIL based service organization
• ITIL  practitioners training
• Effective customer service.
• Project management
• Negotiation management skills
• Effective communication skills.
• Service Management software.

Minimum Qualification

• BEng, BTech, HND or BA qualification

How to Apply: 

Interested and qualified candidates should apply here 

 

Job Title: Major Incident & Problem Management Coordinator
Location: Lagos

Job Description

• To coordinate, standardise and supervise all enterprise systems major incidents and problems management activities within MTNN IS department to best practice standards
• To proactively detect and prevent future problems/incidents and initiate a Known Error sub-process to allow quicker diagnosis and resolution
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
• Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
• Drive availability of all Enterprise systems in MTN Nigeria
• Coordinate, convene and facilitate major incident and problem review meetings
• Assemble and maintain problem history records; prepare statistics and trend reports for use in review of the problem management process
• Develop faults/problem trend analysis and prepare service improvement plans to address identified gaps
• Ensure every reoccurring problems has a problem ticket for proper tracking and root cause analysis
• Drive major incident resolution within stipulated timeframe and ensure problem records are logged, tracked and Root cause Analysis determined
• Management of KEDB
• Coordination and communication Skills
• Problem solving Skills.
• Strong Analytical and statistical skills.
• Good communication and presentation skills

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
•  Open plan office

Experience & Training

• First  degree in any IT related discipline
• ITIL Foundation V3 Certification
• Fluent in English
• Minimum of 4 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium  organization
• ITIL Foundation v3
• Project Management
• ITIL v3 Practitioner Problem Management

Minimum Qualification  

• BEng, BTech or HND

How to apply:

Interested and qualified candidates should apply here

 

Job Title: Project Manager
Location: Lagos

Job Description

• To plan, manage and allocate resources for the execution of IS projects in line with the needs of all business units in the organization and MTN N business plan
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.
• Carry out feasibility studies in new business initiatives and develop project charter, identifying project scope, expectations, objectives, risks, approach and deliverables with senior management and stakeholders, to support business goals.
• Develop detailed work plans and identify project deliverables and ensure all projects are well defined in terms of detailed project deliverables, milestones and time frames.
• Deploy and manage resources effectively for the successful execution of IS projects, securing the release of project required resources including project staff and financial resources.
• Review issues and problems in relation to projects, deal with vendors and administer contracts and identify project risks, as well as recommend actions to mitigate risks.
• Assist in evaluating, tracking and managing the development and performance of team members, to ensure productivity and achievement of business results.
• Close out project ensuring all resources are accounted for and released appropriately.
• Compile lessons to learn for use by project teams in execution of on-going and future projects and participate in post project delivery review.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training

• First Degree in Electrical/Electronics, Computer Science / Engineering or related discipline.
• Fluent in English
• Procession of a professional project management certification (PRINCE2/PMP) will be an advantage.
• Minimum 6 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Formal project management experience in a telecommunications business environment or in a customer care & billing systems (CC&BS) or an Enterprise Resource Planning (ERP) systems environment
• Proven experience in Managing large scale digital projects and solutions across complex, trans-national, cross-Functional program and channels
• Experience of facilitating project coordination and managing expectations across internal, 3rd party and/or client teams according to project requirements and workstreams from kick off to deployment
• Risk management prior to and during the project execution, managing risks within project timelines, budgets and quality
• International certification in project management
• Technology Seminars/workshops
• Leadership Development programs
• Problem Solving and Root Cause Analysis techniques
• General Management skills

Minimum qualification:

• BEng, BTech or HND.

How to Apply:

Interested and qualified candidates should apply here 

Application Closing Date
7th September, 2016.