Posted on :
23 Mar, 2012
Etisalat Nigeria – Emerging Markets Telecommunication Services (EMTS), trading as Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007. The license includes a mobile license and spectrum in the GSM 1800 and 900 MHz bands. Etisalat acquired a 40% stake in EMTS and is now the operator of the Unified Access License. Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976 and has footprints in 18 countries traversing the Middle East, Asia and Africa. In its many years of operations, it has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation, and quality service delivery among regional and international operators.
In Nigeria, Etisalat made the first official call on its network on the 13th of March 2008 in the presence of officials from the Nigerian Communications Commission (NCC) and the Senate of the Federal Republic of Nigeria. In September of same year, it kicked off commercial operations with the innovative 0809uchoose campaign which enabled Nigerians choose numbers special to them as their mobile numbers. Full commercial operations began in October 2008.
Etisalat Nigeria currently serves a growing subscriber base of over 10 million subscribers and consistently demonstrates its core values of optimism, simplicity and caring – for which it has become known in other markets to the Nigerian people as it offers them world-class telecommunications services. It is investing heavily in the Nigerian economy as well as in its own human resources. From day-one of its operations in Nigeria, it has put in place various skills acquisition and training programs to enable its people offer outstanding and quality services to Nigerians.
Etisalat Nigeria is recruiting to fill the following position of Graduate Customer Service Officer.
Job Title: Analyst – Customer Value Management (Outbound)
Division: Marketing Segments & Strategy
Reports To: Manager-Churn & Retention
Assist in the development, implementation and measurement of customer retention and customer lifecycle management programmes and campaigns through outbound channels aimed at reducing churn and increasing usage across the value bands on the network
Experience & Skills:
26th March, 2012.
How To Apply
Interested and qualified candidates should:
Click here to apply online