Graduate Service Advisor: Cummins West Africa Limited – Nationwide

Cummins Inc. – A global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 48,000 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 6,800 dealer locations. Cummins earned $1.48 billion on sales of $17.3 billion in 2013. 

Cummins West Africa Limited is expanding its operations in Nigeria and it urgently requires competent, brilliant and results orientated persons for the position below:

Job Title: Service Advisor

Ref: 09/002
Location: Nationwide

Responsibilities

• Liaise with Customers and efficiently schedule service work (service contracts, warranty and chargeable jobs) to meet all published targets
• Create customer loyalty through pro-active communication, to include daily job progress reports on ongoing service interventions
• Ownership and enforcement of all service processes and procedures, ensuring adherence via regular audit and review of the KPI data suite
• Regular (daily, weekly & monthly) review of performance with team and key stakeholders
• ensure performance targets are being met
• Ability to motivate and manage a team and work with a sense of urgency in providing excellent service to our clients and customers.

Requirements

• Business studies qualification desirable.
• Experience gained in a customer facing environment essential.

Experience/Skills:

• Excellent customer relationship management,
• Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills.
• Ability to work under pressure and meet tight deadlines,
• Proven record of relevant Management skills.
• Relevant product knowledge.

Application Closing Date
18th September, 2014.

How to Apply
Interested and qualified candidates should send their comprehensive curriculum vitae to: [email protected]

Note: Only shortlisted candidates will be contacted.