Graduate Trainee Geek Force Needed at Etisalat Nigeria

Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel. Etisalat Nigeria is recruiting for the Graduate Trainee Geek Force.

Job Title: Graduate Trainee – Geek Force

As Retail, we are the face of the Etisalat Brand. We offer our numerous customers the WOW experience, using our Experience Centres as touch points. We strive to continually push the boundaries in delivering exceptional Customer Service, by making it FUN, UNFORGETTABLE, UNIQUE, EXCITING and most importantly MEMORABLE!

At Retail, we are responsible for customer query resolution, response to customers enquiries and sale of Etisalat’s products and services. We are also home to the Etisalat Geek Force – a unique service offering, with a single mandate of making the communication lives of our esteemed customers hitch-free via consultative before- and after-sales services on all types and models of communication devices (Phones, Laptops, Tablets etc).

Job Summary
The Geek Force Internship contest at Etisalat will provide an unforgettable opportunity to join the 0809ja team!

Are you innovative, customer-centric, and techy? Think you have what it takes to work at the coolest, most innovative telecommunications company in Nigeria?

You can now apply and join the contest to be the next Etisalat Geek.
Principal Functions
During the contest, you will define, develop and design various plans that will impact on Etisalat’s business objectives. You will reinforce the brand pillars and strengths.

You will be required to strategize on the positioning of programmes to address the needs of the target market of smartphone users as well as the youth segment.

You will define, develop and design various plans that will impact on Etisalat’s business objectives. You will reinforce the brand pillars and strengths.

You will collaborate with the Devices team and Original Equipment Manufacturers (e.g Samsung, Blackberry etc.)

After the contest, as a Geek Trainee, you will deliver service and support to customers by assisting with the activation and configuration of mobile devices and applications; you will educate customers through a series of actions, either face to face or over the telephone to help set up devices or resolve issues.
Educational Requirements
Minimum of a first degree required; preferably in IT, Engineering, Computer Science or any other relevant discipline requiring critical thought processes/ behaviours
Experience,Skills & Competencies
Ideal candidate must be able to demonstrate competencies in the following areas:

Familiarity and proficiency with Web 2.0 social networking and collaboration technologies, including the internet, social media sites, discussion boards, blogs, video sharing etc

Familiarity with information technology and mobile technology, especially, but not limited to: experience and knowledge of the major telephone brands and models prolific in the Nigerian market; knowledge and experience of mobile tablets and laptops within the market; a comfortable knowledge of the various mobile operating systems (OS); a healthy interest in device roadmaps

Preference for working in teams within a fast paced environment but must also be self motivated

An ability to use your initiative and think outside the box

Ability to create and curate engaging social media content

Good trouble shooting skills, desire to go above and beyond to solve queries and issues

Ability and desire to take ownership of tasks and/or customer issues, seeing them through to completion

A natural sense of pride taken in all elements of your work and appearance

Relevant post-NYSC work experience is a plus

How to Apply

Complete Online Application

Attach 1 Passport Photo (attachment should not exceed 5MB)

Attach a copy of NYSC Certificate (attachment should not exceed 5MB)

Include a link to a 1 – 3 min video that displays the Geek-in-You (How Geeky are you? We would like you to show us

Application Closing Date
19, June, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, click on New Jobs (Last 7 days),  then click on Graduate Trainee Geek Force.