Great Consulting Recent Vacancies [2 Positions]

Great Consulting – Our client is a reputable firm operating in Real Estate with offices in Lagos and other principal cities in Nigeria.

We are recruiting to fill the position below:

Job Title: Head, Customer Care
Job Ref.: HCC/12/18
Location: Lagos
Details

• We are looking for an experienced Head Customer Service to provide excellent customer service and to promote customer focus idea throughout the Group.
• The goal is to keep the division running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership pf customers’ issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Ensure that Group receivables are collected promptly.
• Mentor and develop customer service officer and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets,
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements

• Proven working experience as a Head customer service.
• Master in Business Administration and related Social Science.
• 10 to 15 cognate experiences in leading customer focus company.
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques.
• Proficiency in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry’s latest technology trends and applications.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills,
• Customer service orientation
• Not more than 40 years of age

Click Here to Download Application Form (Microsoft Excel)

 

Job Title: Head, Human Resources
Job Ref.: HHR/12/18
Location: Lagos

Duties
General Administrative Duties:

• The Head of HR is tasked with the management of the day-today operation of employee-relation functions inclusive of employee absences and employee vacations.
• The Head of HR is tasked with successfully collecting, storing, and managing important documentation in both electronic and hard copy format through a clear and concise reference system. The Head of HR also prepares important employee documentation inclusive but not limited to employment contracts, employee settlement documentation, and offers of employment.
• The Head of HR will also have the ability to distinguish between conflicting demands, scheduling, and planning in order to meet priorities and deadlines,
• He/She is further tasked with tracking all matters pertaining to employee pensions. The Head of HR also takes initiative in enforcing the importance of complying with the HR policies, procedures, and processes.
• He/She also has the duty of maintaining up-to-date procedure manuals for all HR duties and ensuring that workstation risk assessments are conducted for all new employees.

Collaboration:

• The role of the Head of HR is a collaborative one where he liaises with the finance department and provides essential information that ensures that pay roll is carried out in accordance with policies approved.
• The Head of HR also works closely with the Head Shared Services in the development of the business’s overall human resources strategies to guarantee the implementation of HR best practice across the business and in accordance with specified business objectives.

Recruitment and Selection:

• The Head of HR also plays a major role in selection and recruitment where he I she castes out administrative duties, for example, the preparation of recruitment documents and materials, organization of the recruitment timetable, drafting and placing adverts, administering recruitment campaigns through the e-recruitment systems, sitting on interview panels, and administering tests. In this position, the Head of HR also ensures that the HR recruitment team complies with safe recruitment practices and compliance inclusive of background checks.

On-boarding and Induction:

• The Head of HR administers the process through which new employees are taken aboard and indoctrinated, for example, preparation of contracts, volunteer agreements, as well as the processing of all pre-employment checks.
• The Head of HR additionally conducts induction meetings with new employees and liaises with departmental heads and managers in ensuring that they are fully aware of their roles and responsibilities in the induction process. In this capacity, the Head of HR administers also oversees and records the business’s quarterly/annual appraisal cycle and training needs.

Analytics:

• The Head of HR plays an analytical role ensuring that the human resources database consistently and accurately reflects the current staff details and conditions. This is inclusive of inputting starters and leavers, changing of details, contractual amendments, annual leave, and the recording of sick and other leaves.
• In this capacity, the Head of HR creates appropriate reports from the human resources database for monitoring and auditing employee data, training, and performance, among other processes. The Head of HR also monitors, analyses, and reports on the success of implemented administrative policies and avails solutions where improvements may be needed. Knowledge:
• The Head of HR provides day-to-day advice to departmental heads, managers, and employees on general HR related policies and procedures, forwarding issues that are more complex to the Head Shared Services.

Other Duties:

• The Head of HR also performs similar administrative duties as are necessary for the proper execution of his/her duties.

Required Qualifications

• Education: The Head of must have a master’s degree in Human Resources, Labor Laws, Public Administration, Business Administration, or any other related field. An equivalent of the same in working experience is also acceptable for the position.
• Experience: A candidate for the position must have had at least 10 to 15 years of working experience in a senior managerial position within the HR department. The candidate will also demonstrate an experience and knowledge of HR administrative best practices, HR Technology, and general practices. The candidate will also have had experience in business process optimization with significant exposure in review processes that lead to the identification of redundancies or inefficiencies.
• A suitable candidate will also have had proven success in redefining processes for achieving productivity gains. The candidate will also demonstrate experience working in a Senior Manager position within a HR department, leading a team towards the achievement of goals and targets.
• Not more than 40 years of age

Communication Skills:

• Strong written and verbal communication skills are a necessity for this post

Click Here to Download Application Form (Microsoft Excel)

How to Apply
Interested and qualified candidates should download and fill the Application Form below and send along with detailed CV (MS Word of PDF format) to: [email protected] with the “Job Title (Job Ref)” as the subject of the mail

Application Deadline 11th December, 2018.