IROKO is Africa’s leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world’s largest online catalogue of African content, totaling 10,000+ hours.
We are recruiting to fill the position below:
Job Title: Call Center Agent (Contract)
- To grow iROKOtv’s customer base and revenue by signing up subscribers in Nigeria.
- Converting inquiries into sales by contacting potential customers.
- Focus on contacting current and potential customer via telephone to sell iROKOtv subscription packages.
- Contributes to overall team sales by meeting monthly individual targets as well as the team target.
- Deliver prepared sales scripts to persuade potential customers to purchase iROKOtv Subscription packages.
- Retain customers by managing customers’ accounts.
- Manage and resolve customer complaints when the need arises
- Identify and escalate priority issues with customers.
- Provide customers with product and services information.
- Handle customer inquiries/complaints via email & another channel
- Constantly learning new product changes by consistently staying up-to-date with new IROKOtv products/services
- Recommends product benefits to potential customers to upsell.
- Follow up on initial contacts by contacting by telephone.
- Record all telephone interaction appropriately on the CRM.
How to Apply
Interested and qualified candidates should send their CV’s to: [email protected]
Application Deadline 15th December, 2017.