Job Vacancy at ToLet.com.ng [7 Positions]

ToLet.com.ng -Nigeria’s 1st online lettings agency and one of Nigeria’s fastest growing internet companies. We provide a comprehensive property rentals platform that helps Lagosians navigate the stressful, frustrating and unstructured Lagos property rental market.

In order to push our continued level of success, we require talented and resourceful individuals to fill the following roles stated out below:

Job Title: Offline Activation Officer
Location: Lagos

Job Descriptions

• Enlisting and onboarding of real estate agencies.
• E-mail and telephone support, investigating, diagnosing and resolving agents’ enquiries; working where necessary with internal support teams and other colleagues (e.g., call-center, Finance, IT).
• Taking end-to-end ownership over issues and managing agents expectations accordingly, appropriately escalating issues where required, providing education and ensuring issues are fully resolved in a timely manner.
• Request bespoke reports for agents on a variety of data sets such as product usage.
• Accurately recording and updating agent information across multiple internal systems.
• Proactively and constructively contributing ideas and challenging the team’s processes where potential improvements have been identified.
• Attending and actively contributing to meetings or projects that benefit the wider team, including occasional user testing, new product and process training, and sharing sessions
• Perform a high volume of cold calls (50-80 daily) in order to secure new business
• Systematically penetrate an assigned geographic territory to maximize ToLet’s listing coverage to the maximum amount possible.
• Deliver compelling presentations via telephone & email. Sell high level prospects on the value of working with ToLet.
• Serve as a brand ambassador for ToLet, representing the best interests of the company, its advertisers, and industry partners , while simultaneously increasing goodwill and brand awareness of ToLet tools and services.
• Accomplish targeted performance objectives on a consistent basis.
• Perform all necessary administrative and processing functions to secure listing feed contracts and insure the listings are processed and posted to ToLet. Document all activities in on relevant ToLet platforms.

Qualifications

• Minimum of HND certificate
• Fully understanding property management and its financial aspects
• In depth knowledge of all rules and regulations surrounding property management
• Competency in MS Office and relevant databases and software
• Customer focus and bottom line orientation
• Interpersonal savvy with strong communication and presentation skills
• Well organised with excellent time management skills

Skills

• Strong attention to detail.
• You are curious, a keen problem solver with a desire to take ownership to resolve issues.
• You have strong confident communication skills.
• You are able to manage expectations and build a strong rapport with agents.
• You have the ability to challenge ideas, ask questions and provide ideas.
• A strong team player who forms positive relationships with both colleagues and customers.
• The ability to be adaptable and work outside of a set process where required, able to use your initiative and judgement to best handle the request.
• You are a disciplined, organised, thorough individual who demonstrates proactivity and responsibility.
• Proficient in Excel and Word.

How to Apply
Interested and qualified candidates should APPLY HERE  

 

 

Job Title: Digital Marketing Intern
Location: Lagos

Job Description

• Work directly with marketing and other teams to grow traffic using social media, email marketing, Facebook marketing and Google Adwords
• Work with team members to develop and understand digital marketing strategies
• Assist to develop and write marketing content executions to be deployed across social media channels
• Learn and apply SEO best practices
• Undertake research to identify new press and communication opportunities, and new audiences and marketing opportunities

Skills:

• Should have Social Media, Search Engine and Guerilla marketing skills.
• Must be extremely detail-oriented with strong attention to follow through
• Strong writing skills
• Communicate effectively in both written and verbal form
• Flexible in work functions and duties
• Ability to manage multiple tasks and meet deadlines
• Proficient in managing large amounts of data coupled with theability to interpret and extract meaningful insight from data
• Exceptional time management skills
• Strong teamwork skills
• PC proficiency and strong skills in MS Office Suite (Outlook, Word, PPT, Excel) essential
• Must be able to focus for long periods of time at a computer screen given the nature of the digital business

Qualifications

• Awaiting NYSC/ at least 6-months internship program applicants.
• Candidate must be fluent in English.
• Candidate must also have an excellent sense of priorities.
• Candidate must have good analytic skills
• Candidate must be able to work with little or no supervision.
• Candidate must be available to work weekends and public holidays.
• Must live in Lagos, Nigeria

Method of Application
Interested and qualified candidates should APPLY HERE  

 

 

Job Title: Car Driver
Location: Lagos

Job Description

• The goal is to provide safe driving support and general maintenance of assigned vehicle.
• Perform and document routine inspection and maintenance activities
• Security and maintenance of vehicle
• Drive vehicle for official purposes
• Ensure punctuality and safe transport;
• Log official trips, daily mileage, gas consumption, oil changes, etc;
• Make adjustments and minor repairs
• Cooperate with the rest of the staff

Requirements

• Proven driving experience
• Professional appearance
• Knowledge of major routes/roads in Lagos
• Familiarity with and observance of traffic rules and regulations
• Integrity
• Minimum qualification: OND Certificate

Method of Application
Interested and qualified candidiate should APPLY HERE  Or
Send CV’s to: [email protected]  

 

 

Job Title: Customer Service Intern
Location: Lagos

Job Description

• Treat customers as people not numbers, metrics or problems.
• Empathize, address issues & questions, help reach rapid resolution, and make every interaction easy, memorable and valued
• As a Telephone support specialist: investigating, diagnosing and resolving customer inquiries; working where necessary with internal support teams and other colleagues (e.g., Sales and Design).
• Day to day email support where required; over time, expansion of the role to include chat and social media may be required
• Work closely with customers and consumers to “troubleshoot” issues using good questioning and fact finding skills.
• Re-educate customers on the value of the product at ToLet.
• ‘Own’ your calls and customers, and always do what you committed to do, providing regular and timely updates along the way
• Develop and maintain a deep understanding of ToLet’s systems, products and processes in order to effectively and efficiently handle a wide range of customer enquiries.
• Take end-to-end ownership over issues and in doing so manage customer expectations, providing education and advice whilst ensuring issues are resolved in a timely manner.
• Making changes to products and services, as requested by customers and account managers
• Accurately record and update customer information on call, across necessary internal platforms or applications.
• Proactively and constructively raise issues and contribute ideas around how all members of the team can each work more effectively.

Requirements

• Awaiting NYSC/ at least 6-months internship program applicants.
• Candidate must be fluent in English.
• Candidate must be a Computer literate who is able to handle basic Microsoft packages
• Candidates must also have an excellent sense of priorities.
• Candidate must have good analytic skills
• Candidate must be able to work with little or no supervision.
• Candidate must be available to work weekends and public holidays.

Skills:

• Love being on the phone to customers – with a great phone manner and a real desire to help
• A clear and strong communicator with excellent questioning and listening skills
• A high degree of emotional intelligence – the ability to stay cool under pressure and remain helpful while handling difficult calls
• Ability to empathise and show care & consideration to customers, whilst still being able to deliver difficult messages to customers when needed
• An accurate and methodical individual with an excellent eye for detail
• The ability to challenge and question ideas, openly and honestly, whilst providing solutions and options
• Driven by team performance, and continually striving to be better both as an individual and as a team
• A strong team player who forms positive relationships with both colleagues and customers
• A passionate, energetic and self-motivated individual who proactively looks at their role in the business and how they and the wider team can do better (supports our continuous improvement objectives)
• Good time management with the ability to prioritise and manage your workload, supporting others as needed.

Method of Application
Interested and qualified candidates should APPLY HERE  

 

 

Job Title: Experienced Area Field Specialist
Location: Lagos

Job Description

• Source for new available properties in their designated area/zone and ensure that the pictures and full description are put on the website;
• Interview clients assigned to you by the company to determine what kinds of properties they are seeking;
• Coordinate for the company’s clients the following; property viewings, overseeing signing of documents;
• Act as an intermediary in negotiations between agents/landlords and clients, generally representing the interests of tenants;
• Compare a property with similar rental properties to determine its competitive market price;
• Accompany clients during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting;
• This job role is target oriented and is for highly ambitious and result driven individuals.

Qualification and Requirements

• Minimum of HND
• Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results;
• Bachelor’s degree in a related field;
• Show attention to detail and the ability to follow processes and procedures 100% accurately;
• Candidates should be tech savvy and computer literate;
• Candidates should possess good communication skills;
• Candidates should be able to work with little or no supervision.
• Candidate must reside in the Island.

What We Offer

• A unique education in working in an industry leading company ;
• Become part of a highly professional and dynamic team working to build one of Nigeria’s fastest real estate/technology brands.
• An attractive commission and expense package.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our ever growing brand.

Method of Application
Interested and qualified candidates should APPLY HERE   

 

 

Job Title: Inventory Analyst Intern
Location: Lagos

Job Description

• E-mail and telephone support, investigating, diagnosing and resolving agents’ enquiries; working where necessary with internal support teams and other colleagues (e.g., call-center, Finance, IT).
• Remain in constant communication with a team of district managers and work closely to deliver sales support and attend to all agents’ requirements.
• Taking end-to-end ownership over issues and managing agents expectations accordingly, appropriately escalating issues where required, providing education and ensuring issues are fully resolved in a timely manner.
• Creatively transforming a agents’ property particulars (text & images) into a ToLet’s admin web portal, including creating a summary description that will encourage users to view the full property details and ultimately generate sales enquiries.
• Responsibility for administering new product orders and making them live on the website.
• Ensuring agents’ property details are displayed promptly, accurately and are updated regularly.
• Maintaining the customer contact database – ensuring it is up to date and accurate.
• Request bespoke reports for agents on a variety of data sets such as product usage.
• Liaising with other business units and technology teams within ToLet to troubleshoot and resolve customer enquiries.
• Perform a high volume of cold calls (50-80 daily) in order to secure new business
• Accomplish targeted performance objectives on a consistent basis
• Any other administrative / support tasks as required.

Required Skills:

• You strongly believe ‘good enough is never good enough‘
• Open and honest team player
• Excellent eye for detail and accuracy
• Analytical and confident with data analysis
• Able to thrive in a hardworking and dynamic team
• Driven to exceed expectations
• Problem solver with the ability to take ownership & resolve issues
• Strong communication skills
• Ability to challenge ideas and ask questions
• Must be competent in using a PC, particularly confident in Word and Excel, and ideally have had some experience of an image/graphics editing package (i.e. Paint Shop Pro or Photoshop).

Candidate Requirements

• Awaiting NYSC/at least 6-months internship program applicants.
• Candidate must be fluent in English.
• Candidate must be a Computer literate who is able to handle basic Microsoft packages.
• Candidates must also have an excellent sense of priorities.
• Candidate must have good analytic skills.
• Candidate must be able to work with little or no supervision.

Method of Application
Interested and qualified candidates should APPLY HERE   

 

Job Title: Quality Controller
Location: Lagos

Job Description

• The successful candidate will be responsible for ensuring product and services meet the established standards of quality including reliability, usability and performance.

Responsibilities

• Listen to 10 phone calls per agent daily and rate each call on a) introduction b)service delivery c)tone of voice d) problem resolution e) ending conversation.
• Monitor relevant periodic targets per role.
• Give feedback on results.
• Organise regular trainings based on data collected.
• Handle complaints on major issues.

Qualifications and Experience

• Minimum of Bachelor’s Degree.
• Experience with implementation of corrective action programs.
• Customer service experience.
• Strong computer skills including Microsoft Office and databases.
• Knowledge of relevant regulatory requirements.

Key Competencies:

• Attention to details
• Communication skills – verbal and written.
• Data collection, management and analysis.
• Problem analysis and problem solving.
• Planning and organizing.
• Judgment and decision-making.
• Customer service orientation.
• Teamwork.

Method of Application
Interested and qualified candidates should APPLY HERE  

 

Application Closing Date
30th November, 2016.