JobMax is a fast paced human resource business solutions firm with an array of value offerings to Corporate organisations. We are recruiting to fill the position below:
Job Title: Call Center Representative
Location: Port Harcourt, Rivers
Employment Type: Full-time
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
- Minimum of an HND / Bachelor’s Degree in any Social Science discipline with at least 2 years relevant work experience.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
Interested and qualified candidates should send their CV to: email@example.com using “Call Center Representatives” as the subject of the mail.
31st January, 2023.