Jumia Group New Openings [6 Positions]

Jumia Group is a leading global incubator of start-ups. We started operating in Africa in 2012 and since then have launched multiple successful companies, such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs, Jumia Car, Jumia Services

Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in.

We are currently looking for talented people to join our team and embark on an exciting journey in the following positions below:

Job Title: CRM Marketing Lead

Location: Lagos

Job Description

• The CRM channel is at the cornerstone of Jumia marketing strategy with a strong objective to grow unpaid channels much faster than paid channels, as well as achieving more relevance and personalization through automation
• The role involves developing the strategy across direct response channels with a focus on email to optimise campaigns.
• Driving retention and customer loyalty, you will look after the lifecycle of campaigns including, segmentation, welcome and re-engagement programmes.

In particular you will:

• Define, own and execute all our strategies and activities related to activation and retention through different CRM systems (Email, Salesforce, Zendesk, etc)
• Working across all channels (email, SMS, push & in app) to support the rollout of CRM programmes
• Manage the set-up, scheduling, A/B testing and deployment of all email campaigns through the email automation platform
• Manage subscriber data, import and segmentation
• Plan, execute and report on tests across the different CRM platforms
• Define hypotheses and run tests to ensure the improvement of metrics
• Post-campaign reporting and analysis, feeding back into campaign optimisation
• Support and assess the third-party initiatives
• Keep on top of new developments and trend in CRM, and suggest new campaigns whilst improving existing ones

Required Skills & Qualifications

• Degree in Business, Marketing or related field
• 5+ years’ experience with a solid foundation in Digital or CRM project management.
• You are highly analytical with advanced expertise in Excel, Google Analytics, or similar platforms
• You have a working knowledge of CRM tools like Salesforce, Pardot, Marketo, Hubspot, Mailchimp etc.
• Extensive experience in the production of HTML emails, landing pages and Social media and programmatic campaigns
• Experience with A/B testing & statistical validity
• Superb written and verbal communication and able to present results
• Proven ROI / campaign effectiveness experience

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Application Closing Date
Not Specified.

How to Apply

Submit your CV and Application Online: Click Here

 

Job Title: Customer Experience Project Manager

Location: Lagos

Job Description

• This role is responsible for the management of projects in Customer Experience [CXP] aimed at initiating, driving, and supporting new business initiatives, improving and maintaining efficiency and effectiveness of processes, as well as leading changes to support CXP strategy, tactics and service leading to ongoing customer experience improvements.

In particular you will:

• Distil customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the customer experience
• Support projects aiming at improving and maintaining operational KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Quality of service, Productivity KPIs, etc.
• Work with cross-functional teams to build the business cases and plans for improving specific customer issues.
• Monitor other key customer-based projects progress and ensuring timely delivery of results.
• Design user-friendly tools, reports, dashboards and KPI’s to be used by management for customer KPI’s
• Identify and prioritize key touchpoints in the journey and design listening posts to capture stakeholder feedback at these listening posts.
• Regularly gather data from NPS surveys and report trends to manager along with insights and observations

Required Skills & Qualifications

• Bachelor’s Degree in Technology, Engineering or Analytic or related field.
• 5+ years in service, operation, project management or process improvement
• Experience in roles which organized aggregated customer data to analyze trends and feedback while developing plans based on emerging customer needs/requirements
• Ability to coordinate activities within cross-divisional and cross-functional teams
• Track record of on-time, on scope, high-quality implementations
• Comfortable in a fast-paced, demanding and analytical start-up environment
• Professional experience in MS office tools (e.g. Excel, Word and PowerPoint).
• SQL skills desired.
• Advanced skills with Excel desired.

Application Closing Date
Not Specified.

How to Apply

Submit your CV and Application Online: Click Here

 

Job Title: Corporate Sales Executive

Location: Lagos

Responsibilities

• This role is ideal for a travel professional with sales experience within a travel agent or a tour operator, seeking career development and something a little different. Reap the benefits and utilise your existing travel experience!

In particular you will:

• Build and maintain relationships with new and existing clients
• Communicating with clients to understand their travel needs
• Preparing tailor made proposals
• Converting enquiries to bookings to exceed targets and earn commission
• Supporting senior managers with ad hoc projects
• Develop, build, and manage a client base of corporate accounts
• Target new and existing B2B accounts
• Attend networking events with PR/Marketing team and Follow up on leads generated from the events

Professional Skills & Qualifications

• Degree in Hospitality, Travel, Tourism, Business or relevant field
• 3 – 5 years experience selling travel packages to B2B
• Candidates with personal travel experience will be preferred
• Exemplary sales skills and customer oriented approach
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
• Ability to present, persuade and communicate effectively
• Ability to understand client’s needs and present solutions
• Understanding of market and product

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Application Closing Date
Not Specified.

How to Apply

Submit your CV and Application Online: Click Here

 

Job Title: Area Sales Supervisor (North-Central)

Location: Abuja

Responsibilities

• As the Area Sales Supervisor you will be responsible for developing strategies, identifying best practices and delivering results in the areas of agent sales, recruitment, training, order fulfillment and customer service.

In particular you will:
Direct Sales Responsibility:

• Accountable for developing and following up on various methodologies for achieving sales goals within a specific geographic area.
• Review performance data to identify trends and opportunities for performance improvement; Present findings and recommendations to senior management.
• Collaborate with sales captains and agents to address sales issues.
• Achieve weekly and monthly sales targets.
• Communicate effectively and quickly with captains, agents, recruitment/training, business intelligence, customer service and order fulfillment teams so as to drive sales results.
• Develop working relations with personnel at various levels in order to communicate promotions, product availability, logistics issues, product specifications, and pricing issues as needed.

Training Communications:

• Partner with Recruitment and Training Team in identifying, designing, and delivering training solutions that drive recruitment and increase skills and competencies for the sales organisation.
• Maintain current knowledge of the company’s products, processes and customer service procedures so as to prepare for and conduct training that will increase sales.
• Conduct ongoing assessment of training needs and effectiveness through surveys, feedback from agents and recruiters, observing sales encounters, studying sales results reports, and conferring with captains and agents.

Team Management:

• Manage and become involved in agent matters so as to maintain outstanding agent relationships.
• Work with sales agents, recruiters and captains who seek to develop their businesses and client base

Professional Skills & Qualifications

• Bachelor’s Degree in Business Management or equivalent from a recognised and accredited University
• 4- 7 years of experience within assigned territory.
• Minimum of 2 years management experience
• Adequate knowledge of the Online Marketplace and the Ecommerce Industry
• Solid understanding of Fact Based Selling
• Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach is required
• Ability to dive deep and analyze team performance showing impactful results with data

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Application Closing Date
Not Specified.

How to Apply

Submit your CV and Application Online: Click Here

 

Job Title: Vendor Operations Associate

Location: Lagos

Job Description

• You will be responsible for managing vendor’s order process, account maintenance, shipping management, fill rate related processes and other ad-hoc activities as it relates to vendor’s support.

Responsibilities

• Track order fulfillment timeline variances, identify failures and missed SLAs, and provide detail on root causes and trends.
• Provide recommendations on process improvement related to timely transfer of goods, inventory management relative to order fulfillment lapses, and chargebacks/fines due to failed vendor compliance.
• Actively engages with supply chain vendors through phone and e-mail to ensure on time delivery
• Review all pending order activity against known inventory shortages. Update estimated ship dates and notify customers as needed.
• Monitor, research, and resolve chargebacks resulting from missed SLAs and process/system failures.
• Support shipping activities such as determination of product receipt, allocations, pick / pack, invoicing and tracking
• Alert leadership to potential order management issues or risks (i.e. fill rate issues, potential missed ship dates, non-compliance disputes, critical situations that erode relationship with customer/Sales Team)
• Oversee the new account opening process including obtaining the proper approvals, oversight on compliance regulations, managing vendor agreements, ensuring all relevant stakeholders are informed and updated on progress of account opening
• Return processing for customers; Liaising with customer, A/R, credit, sales and distribution centers to resolve returns related issues

Professional Skills & Qualifications

• Minimum 5 years of experience in Order Management processing and analysis.
• Strong systems/computer knowledge, Microsoft Office Suite, Business Objects and/or Business Intelligence.
• Able to process through complex order management systems.
• Must have the ability to work independently and solve problems on orders by partnering with key stakeholders and analyzing the order file to make accurate decisions on execution.
• Able to follow defined processes and relay information to Specialists, Order Management partners as well to make day-to-day order management decisions regarding allocation and delivery of the product.

Application Closing Date
Not Specified.

How to Apply

Submit your CV and Application Online: Click Here

 

Job Title: Data Insight Analyst (SQL & Excel)

Location: Lagos

Job Title: Data Insight Analyst, SQL & Excel 

Responsibilities

• This role is will manage all facets of customer experience data – from web analytics to voice of customer data.
• The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience program

In particular, you will:

• Develop actionable insights from multiple data sources
• Quantify the impact of programs and campaigns through reporting and analysis
• Oversee analytics for all channels and voice of customer programs (e.g., NPS, etc.)
• Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions
• Lead the development and execution of a periodic reporting framework in collaboration with other team members
• Conduct relevant customer behavior analysis, competitive analysis and industry research
• Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores
• Create holistic dashboards by pulling data from different data sources
• Provide expertise and guidance to business on:
  • Segmentation
  • Campaign analysis, analysis of performance, benchmarking
  • Propensity-to-buy and response modelling
  • Attribution models and reporting
• Understand relevant technology applications

Required Skills & Qualifications

• Bachelor’s Degree in Economics, Statistics, Engineering, or other related discipline.
• 5+ years of statistical analysis or data analysis experience.
• Data Modeling, Excel (Vlookups, Pivot Tables & Macros)
• Experience with at least one key analytics tools to develop actionable insights from multiple data sources (e.g., R, Revolution R, SAS, SPSS, MATLAB, MicroStrategy, Tableau)
• High level understanding of data management, e.g. MS SQL, or other tools
• Knowledgeable of statistical analysis, quantitative analytics, forecasting/predictive analytics, and multivariate testing (A/B testing)

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Application Closing Date
Not Specified.

How to Apply

Submit your CV and Application Online: Click Here

Application Closing Date

Not Specified.

How to Apply

Follow Instructions Above to Apply