Literamed Publications Nigeria Limited Vacancy

Posted on :

20 Mar, 2019

Category :

Customer Service Jobs in Nigeria, Management Jobs in Nigeria

Literamed Publications Nigeria Limited, est. 1969, is Nigeria’s leading Children’s book publisher. Its imprint, “Lantern books” is now a household name in Nigeria and West Africa.

Literamed has in its stable over 400 titles of books for Pre-primary, Primary, Secondary and Literature texts for different age ranges, all widely accepted in Nigerian Schools. We are recruiting to fill the vacant position below:

Job Title: Customer Relations Manager
Location:
 Lagos

Job Description

  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Communicates pricing, product information, shipping dates and other appropriate order information to customer to ensure customer satisfaction
  • Manage and maintain contact, communication and good relations with customers to satisfy their various service and product requirements in accordance with our business goals
  • Provide sales and sales forecasting information to the management.
  • Letting customers know about products the company offers
  • Working closely with Canvassers and Sales Representatives
  • Escalating and resolving areas of concern as raised by clients
  • Carrying out client satisfaction surveys and reviews
  • Passing leads to the sales team and following up on progress
  • Alerting the sales team to opportunities
  • Liaising with internal departments to ensure client needs are fulfilled effectively

Requirements

  • Must be able to work as part of a team and motivate others
  • Fundamental understanding of computer operations and software
  • Must have product line knowledge
  • Strong leadership skills
  • Ability to multi-task and pay attention to detail.
  • 3 – 4 years of experience in Database Customer Support Management
  • Strong interpersonal skills and an ability to build rapport with customers
  • Hardworking with a strong work ethic and an organized approach to work
  • Previous experience working as a client relationship manager or a track record of managing client relationships

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] Please use the Job Title as the subject of your e-mail.

Application Deadline: 3rd April, 2019.