Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.
We are recruiting to fill the position below:
Job Title: Engineer- Onsite Technical Support
Report to: Direct – Supervisor Technical Support Group; HOD
- Manage incidents, respond to requests for technical assistance in person, via phone & email
- Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
- Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
- Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
- Track and route problems and requests and document resolutions
- Prepare daily activity reports
- Inform management of recurring problems.
- Responsible for supporting post-sales customer activity remotely and on-site.
- Responsible for carrying out detailed Site Survey & maintain proper documentation
- Perform installation and implementation and network integration at customer’s site
- Promptly investigate, resolve & report any incidents, errors, events or deviations.
Qualification and Experience
- HND / Graduate / Post Graduate in Electrical/Electronics/ Computer/Communication/InfTech
- Desired Experience 1 to 3 years in similar profile.
- Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN,
- Device/Network level Troubleshooting.
- Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.
- Desired Results Relevant Industry Experience, been on the front desk handling customers and team.
How to Apply
Interested and qualified candidates should send their Applications and CV’s to: [email protected]
Application Deadline 17th November, 2017.