MacTay Consulting – Our client, a leading Commercial Bank, is recruiting suitable candidates to fill the position below:
Job Title: I.T Help Desk & Desktop Support Officer
Locations: Marina, Okokomako, Iganmu – Lagos, Benin – Edo, Iseyin – Oyo and Warri – Delta
Employment Type: Full-time
Objective
- Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.
Responsibilities
- Perform daily service desk operations such aslogging and capturing of user’s requests and providing first level incident and problem solving support.
- Escalate issues for resolution at appropriate levels.
- Ensure IT service desk policies and procedures are enforced and adhered to.
- Assist with management of the Incident / problem database.
- Continuously monitor and report service levels to ensure responsiveness of IT to business.
- Monitor and track incidents reported to the service desk to the point of resolution.
- Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team.
Requirements
- B.Sc (Minimum of Second Class Lower) / HND (Minimum of Upper Credit) in Computer Science or any related IT Degree.
- 1 – 5 years of work experience in a similar role.
- Must have completed NYSC.
Remuneration
- Salary: N85,000 monthly (net)
- Benefits: Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance (N15,000).
To Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline: 9th June, 2023.